At a Glance
- Tasks: Provide proactive support and advice to students, staff, and visitors.
- Company: Leeds Beckett University, a vibrant and inclusive educational institution.
- Benefits: Generous pension schemes, excellent holiday entitlements, and subsidised fitness facilities.
- Other info: Onsite role across two campuses with great career development opportunities.
- Why this job: Make a real difference in students' lives while working in a dynamic team.
- Qualifications: Experience in customer service and strong communication skills are preferred.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Leeds Beckett University is seeking a friendly, enthusiastic, and highly customer-focussed individual to work within our Student Services Centres. The role holder will join the Student Services Directorate, providing a range of proactive advice and administrative support to students, staff and visitors, through a range of interventions, including telephone, email, frontline delivery and campaigns.
The ideal applicant will have experience working within a busy customer-focused environment or higher education. They will be a strong team player, have excellent communication skills, and be passionate about the delivery of outstanding customer service and continuous improvement. They will be able to use their initiative, creativity and problem-solving skills to answer queries and help to develop our service.
You should be a flexible individual who can work across our two campuses in the city centre and Headingley. The role requires onsite working during our opening hours between 9 and 5 Mon-Fri. We are unable to offer remote or flexible working.
An information session is being held on Thursday 27th November from 12:00 - 13:00. Please click here to come along to find out more about the role. Meeting ID 339 618 037 415 53 Passcode nc22wK96
Closing date Tuesday 2nd December 2025 (2359)
Please take time to read the guidance on how to complete the job application. We are unable to accept CVs or cover letters, we will only be assessing applications made through our online portal. We will be unable to shortlist incomplete or incorrectly completed applications.
Please be advised that due to the minimum salary thresholds imposed by the UKVI, this post will not qualify for university sponsorship for new applicants to the Skilled Worker visa route. You must have the right to work in the UK to apply for this vacancy.
Interested applicants can find out more about the team by visiting our dedicated webpage or by contacting Nate Gall (Student Life Coordinator) at n.gall@leedsbeckett.ac.uk.
Working here means you’ll have access to a wide range of benefits including our generous pension schemes, excellent holiday entitlements, flexible working, reduced study fees, subsidised fitness facilities and a lot more.
We welcome applications from all individuals and particularly from black and minority ethnic candidates as members of these groups are currently under-represented at this level of post. All appointments will be based on merit.
If you’re looking to join a friendly, supportive, and creative team, dedicated to ensuring students are at the heart of everything we do, we’d love to hear from you.
Apply online
Student Services Officer in Leeds employer: Leeds Beckett University
Leeds Beckett University is an exceptional employer that prioritises a supportive and inclusive work environment, making it an ideal place for those passionate about student services. With generous benefits such as excellent holiday entitlements, pension schemes, and opportunities for professional development, employees can thrive both personally and professionally. The vibrant campuses in the city centre and Headingley offer a dynamic atmosphere where you can truly make a difference in the lives of students and staff alike.
StudySmarter Expert Advice🤫
We think this is how you could land Student Services Officer in Leeds
✨Connect with Local Educational Institutions
Get involved with universities and colleges in your area, especially those that offer adult continuing education programmes. Attend open days or even guest lectures to network with faculty members and find out about potential job openings before they even get advertised.
✨Leverage Professional Education Networks
Join professional networks focused on adult education, such as the Adult Learning Australia or the International Society for Technology in Education. These communities often have job boards or can point you towards opportunities at places like Leeds Beckett University just waiting for the right candidate!
✨Showcase Your Passion for Lifelong Learning
In your interviews, share your own experiences and thoughts on lifelong learning. Highlight any courses or workshops you've taken recently to demonstrate your commitment to personal development and the importance of education. This is a big plus for roles in this field!
✨Apply Through Our Website
Don't forget to check out our careers page at Leeds Beckett University. Applying directly through our website not only makes your application stand out but also shows you're genuinely interested in joining us. We love seeing candidates who take that extra step.
We think you need these skills to ace Student Services Officer in Leeds
Some tips for your application 🫡
Highlight Your Experience in Education:When crafting your CV for the Student Services Officer role, make sure to emphasise any relevant experience in adult or continuing education. This could be teaching credentials, training sessions you've facilitated, or programmes you’ve developed. The more specific you can be about your contributions and outcomes, the better!
Showcase Your Interpersonal Skills:In the adult continuing education sector, strong communication and interpersonal skills are key. Use your cover letter to share specific examples of how you’ve worked with diverse groups or handled different learning styles. Let us see how you've engaged learners—you’re selling your teaching style here!
Connect Your Passion to Our Mission:At Leeds Beckett University, we value candidates who resonate with our mission to empower lifelong learners. Make sure your cover letter reflects your passion for adult education and your alignment with our goals. A genuine connection can really make your application stand out!
Keep it Professional Yet Personable:While it’s important to maintain professionalism in your application, don’t be afraid to let your personality shine through. We’re looking for someone who can connect with our learners, so a friendly, approachable tone can help convey that vibe in your written materials. Apply through our website and let us see the real you!
How to prepare for a job interview at Leeds Beckett University
✨Showcase Your Passion for Lifelong Learning
When interviewing for a role in adult continuing education at Leeds Beckett University, it's super important to highlight your passion for lifelong learning. Share personal anecdotes or experiences that demonstrate your commitment to education and how you've fostered a love for learning in others – this is something hiring managers love to see!
✨Prepare for Adult Education Methodologies
Be ready to dive into your knowledge of andragogy and educational theories during the interview. Expect questions about how you would adapt your teaching styles for adult learners – think about specific strategies you’ve used in the past and be prepared to discuss how they positively impacted your students.
✨Discuss Your Experience with Diverse Learners
At Leeds Beckett University, you’ll likely encounter a diverse range of adult learners, so don’t shy away from discussing your experience with different demographics. Be prepared to share your successes in engaging learners from varied backgrounds, and how your approach has adapted to meet their unique needs.
✨Demonstrate Your Ability to Collaborate
Given that this is a full-time role, teamwork will be essential. Be ready to talk about your experiences working in collaborative settings, whether it be with fellow educators, administrators, or community partners. Highlight specific projects where your collaborative efforts contributed to successful educational outcomes.
