Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide proactive support and advice to students, staff, and visitors.
- Company: Leeds Beckett University, a vibrant and inclusive educational institution.
- Benefits: Generous pension schemes, excellent holiday entitlements, and subsidised fitness facilities.
- Why this job: Make a real difference in students' lives while working in a dynamic team.
- Qualifications: Experience in customer service and strong communication skills are preferred.
- Other info: Onsite role across two campuses with great career development opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Leeds Beckett University is seeking a friendly, enthusiastic, and highly customer-focussed individual to work within our Student Services Centres. The role holder will join the Student Services Directorate, providing a range of proactive advice and administrative support to students, staff and visitors, through a range of interventions, including telephone, email, frontline delivery and campaigns.
The ideal applicant will have experience working within a busy customer-focused environment or higher education. They will be a strong team player, have excellent communication skills, and be passionate about the delivery of outstanding customer service and continuous improvement. They will be able to use their initiative, creativity and problem-solving skills to answer queries and help to develop our service.
You should be a flexible individual who can work across our two campuses in the city centre and Headingley. The role requires onsite working during our opening hours between 9 and 5 Mon-Fri. We are unable to offer remote or flexible working.
An information session is being held on Thursday 27th November from 12:00 – 13:00. Please click here to come along to find out more about the role. Meeting ID 339 618 037 415 53 Passcode nc22wK96
Closing date Tuesday 2nd December 2025 (2359)
Please take time to read the guidance on how to complete the job application. We are unable to accept CVs or cover letters, we will only be assessing applications made through our online portal. We will be unable to shortlist incomplete or incorrectly completed applications.
Please be advised that due to the minimum salary thresholds imposed by the UKVI, this post will not qualify for university sponsorship for new applicants to the Skilled Worker visa route. You must have the right to work in the UK to apply for this vacancy.
Interested applicants can find out more about the team by visiting our dedicated webpage or by contacting Nate Gall (Student Life Coordinator) at n.gall@leedsbeckett.ac.uk.
Working here means you’ll have access to a wide range of benefits including our generous pension schemes, excellent holiday entitlements, flexible working, reduced study fees, subsidised fitness facilities and a lot more.
We welcome applications from all individuals and particularly from black and minority ethnic candidates as members of these groups are currently under-represented at this level of post. All appointments will be based on merit.
If you’re looking to join a friendly, supportive, and creative team, dedicated to ensuring students are at the heart of everything we do, we’d love to hear from you.
Apply online
#J-18808-Ljbffr
Student Services Officer employer: Leeds Beckett University
Contact Detail:
Leeds Beckett University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Services Officer
✨Tip Number 1
Get to know the role and the team! Research Leeds Beckett University and understand what they value in a Student Services Officer. This will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since this role is all about providing support and advice, make sure you can articulate your thoughts clearly. Consider doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Be ready to showcase your customer service experience! Think of specific examples where you've gone above and beyond for customers. This will demonstrate your passion for outstanding service, which is key for this position.
✨Tip Number 4
Apply through our website! It’s super important to follow the application guidelines closely. Make sure everything is filled out correctly to avoid any hiccups. We want to see you succeed!
We think you need these skills to ace Student Services Officer
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description. Make sure you understand what we're looking for in a Student Services Officer and how your skills match up. This will help you tailor your application to stand out!
Be Clear and Concise: When filling out the application, keep your answers clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to how you can contribute to our team. Remember, we want to see your personality shine through!
Show Your Customer Service Skills: Since this role is all about providing support, make sure to highlight any experience you have in customer service. Share specific examples of how you've helped others in previous roles, as this will show us you're a great fit for our friendly team.
Apply Through Our Website: Don't forget, applications must be submitted through our online portal. Double-check that everything is filled out correctly before hitting submit, as incomplete applications won't be shortlisted. We can't wait to see your application!
How to prepare for a job interview at Leeds Beckett University
✨Know Your Stuff
Before the interview, make sure you understand the role of a Student Services Officer. Familiarise yourself with the responsibilities and think about how your experience aligns with providing proactive advice and support to students and staff.
✨Showcase Your Customer Service Skills
Since this role is all about outstanding customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Be ready to discuss how you handle difficult situations and ensure a positive experience for everyone.
✨Be a Team Player
Leeds Beckett University values teamwork, so be prepared to talk about your experiences working in a team. Highlight how you contribute to a positive team environment and how you can adapt to different roles within a team setting.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the university. You might want to ask about the team dynamics or how success is measured in the Student Services Directorate.