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- Tasks: Provide expert IT and AV support while delivering exceptional customer service.
- Company: Leeds Beckett University, a vibrant and modern university in the UK.
- Benefits: Generous pension schemes, flexible working, reduced study fees, and subsidised fitness facilities.
- Why this job: Join a dynamic team and enhance the student experience with your tech skills.
- Qualifications: Proven customer service and technical support experience in an enterprise environment.
- Other info: We encourage applications from diverse backgrounds to promote inclusivity.
The predicted salary is between 30378 - 34610 £ per year.
Leeds Beckett University is an exciting, modern University in one of the most vibrant student cities in the UK. Within the University there is a strong, centralised IT department with a remit to deliver forward looking and creative solutions in support of learning and teaching, and of the student experience.
To help us provide support to the university we are currently looking for an experienced, talented, and enthusiastic person to take up the role of Service Desk Analyst. This is an exciting opportunity to be part of a multi-skilled team, playing a key role in the delivery of expert technical support and exceptional customer service.
The post holder will be responsible for expert IT and AV technical and customer support and would be expected to assist in the delivery of various projects. This will involve working with the wider Digital Services department and with other key stakeholders, to ensure the best possible experience to all our customers.
The ideal candidate will have proven customer service and technical support experience within an enterprise environment and be confident with approaching IT and AV related problems. Experience of working within a university or comparable complex organisation is a pre-requisite as is good knowledge of IT Service Management processes.
The role requires strong customer service and technical IT and AV support skills. Excellent oral, written, and interpersonal communications skills are essential with a passion for delivering an exceptional customer experience.
Working here means you’ll have access to a wide range of benefits including our generous pension schemes, excellent holiday entitlements, flexible working, reduced study fees, subsidised fitness facilities and a lot more. We welcome applications from all individuals and particularly from black and minority ethnic candidates as members of these groups are currently under-represented at this level of post. All appointments will be based on merit.
Service Desk Analyst in Leeds employer: Leeds Beckett University
Contact Detail:
Leeds Beckett University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst in Leeds
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Leeds Beckett University on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to IT support and customer service. We recommend role-playing with a friend to get comfortable with your responses and show off your skills confidently.
✨Tip Number 3
Show your passion for the role! During interviews, share specific examples of how you've delivered exceptional customer service in the past. This will help you stand out as someone who truly cares about the student experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Leeds Beckett University.
We think you need these skills to ace Service Desk Analyst in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Desk Analyst role. Highlight your customer service and technical support experience, especially in an enterprise environment. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about delivering exceptional customer experiences and how your background makes you a great fit for our team. Keep it engaging and relevant!
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your written application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We love attention to detail!
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our fantastic benefits!
How to prepare for a job interview at Leeds Beckett University
✨Know Your Tech Inside Out
As a Service Desk Analyst, you'll need to be confident with IT and AV-related problems. Brush up on common technical issues and solutions relevant to the university environment. Familiarise yourself with IT Service Management processes, as this will show your understanding of the role.
✨Showcase Your Customer Service Skills
This role is all about delivering exceptional customer service. Prepare examples from your past experiences where you’ve gone above and beyond for customers. Highlight your communication skills and how you handle difficult situations with grace.
✨Research Leeds Beckett University
Get to know the university's culture, values, and the specific challenges they face in their IT department. This will not only help you tailor your answers but also demonstrate your genuine interest in being part of their team.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, ongoing projects, and how success is measured in the role. This shows that you’re proactive and genuinely interested in contributing to their goals.
