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- Tasks: Support Leeds United Foundation by providing excellent customer service at the Carnegie School of Sport.
- Company: Join a welcoming team at Leeds Beckett University.
- Benefits: Flexible hours, generous holiday, and access to fitness facilities.
- Why this job: Be the friendly face that creates a positive environment for visitors.
- Qualifications: Strong communication skills; previous experience is a plus but not required.
- Other info: Great opportunity for personal growth and valuable experience in customer service.
The predicted salary is between 12 - 12 £ per hour.
Please be advised that due to the minimum salary thresholds imposed by the UKVI, this post will not qualify for university sponsorship for new applicants to the Skilled Worker visa route. You must have the right to work in the UK to apply for this vacancy.
Location: Carnegie School of Sport, Leeds
Hours: 2 hours per week (Wednesdays, 6:30pm – 8:30pm)
About The Role
We are seeking a motivated and enthusiastic Customer Service Assistant to support our ongoing work with Leeds United Foundation. This is a fantastic opportunity for someone who enjoys working with people and takes pride in delivering excellent customer service. As the first point of contact at the Carnegie School of Sport reception, you will be a friendly and professional presence, helping to create a welcoming environment for all visitors.
Key Responsibilities
- Provide access to booked spaces within the Carnegie School of Sport building
- Deliver a high standard of customer service, representing the School and University positively
- Act as the first point of contact for queries, concerns, or emergencies
- Liaise with Security to resolve any issues within the building
About You
- Friendly, approachable, and reliable
- Strong communication and interpersonal skills
- Able to remain calm and professional in a range of situations
- Previous customer service experience is desirable but not essential
What We Offer
- A supportive and welcoming working environment
- Valuable experience in a customer-facing role
- Opportunity to be part of a partnership with Leeds United Foundation
To arrange an informal discussion about this post, please contact Laura McMahon at L.Mcmahon@leedsbeckett.ac.uk.
Closing date: Friday 1st May 2026 (2359)
Interview date: w/c 4th May (this may be subject to change)
Working here means you’ll also have access to a wide range of benefits including our generous pension schemes, excellent holiday entitlements, flexible working, reduced study fees, subsidised fitness facilities and a lot more.
We welcome applications from all individuals and particularly from black and minority ethnic candidates as members of these groups are currently under-represented at this level of post. All appointments will be based on merit. Leeds Beckett University is a Disability Confident Employer. Disabled candidates who demonstrate all essential criteria within the Person Specification will be invited to an interview.
Customer Service Assistant (2 hours per week, fixed term to 30/04/27) in Leeds employer: Leeds Beckett University
Contact Detail:
Leeds Beckett University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant (2 hours per week, fixed term to 30/04/27) in Leeds
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Leeds United Foundation and Carnegie School of Sport. Understanding their values and mission will help you connect better during your chat.
✨Tip Number 2
Practice makes perfect! Run through common customer service scenarios with a friend or in front of a mirror. This will help you feel more confident when discussing how you'd handle various situations at the reception.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can set the tone for a positive interaction right from the start.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're keen and leaves a lasting impression!
We think you need these skills to ace Customer Service Assistant (2 hours per week, fixed term to 30/04/27) in Leeds
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you’re excited about the role and ready to create a welcoming environment at the Carnegie School of Sport.
Tailor Your Application: Make sure to customise your application to highlight how your skills match the job description. We’re looking for friendly and reliable individuals, so share examples that showcase your communication skills and ability to handle various situations.
Keep It Professional: Even though we’re all about being friendly, remember to keep your application professional. Use clear language, check for typos, and make sure it’s well-structured. First impressions count!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity with Leeds United Foundation.
How to prepare for a job interview at Leeds Beckett University
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Assistant. Familiarise yourself with the Carnegie School of Sport and Leeds United Foundation. This will help you answer questions confidently and show your genuine interest in the role.
✨Show Off Your People Skills
As this role is all about customer service, be prepared to discuss your interpersonal skills. Think of examples where you've successfully handled queries or resolved issues. Highlight your friendly and approachable nature, as these traits are key for making visitors feel welcome.
✨Stay Calm Under Pressure
You might be asked how you would handle difficult situations or emergencies. Prepare by thinking of scenarios where you remained calm and professional. This will demonstrate your ability to manage stress and maintain a positive environment, which is crucial for this position.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, what a typical day looks like, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the job is the right fit for you.