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- Tasks: Help students navigate university systems and access library resources.
- Company: Join a friendly team at Leeds Beckett University Library and Learning Services.
- Benefits: Enjoy flexible working, generous holidays, and reduced study fees.
- Why this job: Make a real difference in students' academic journeys while gaining valuable experience.
- Qualifications: Customer service experience and strong IT skills are essential.
- Other info: Opportunities for personal growth and learning in a supportive environment.
The predicted salary is between 28800 - 43200 £ per year.
If you’re naturally helpful, and have great IT and customer service skills, Library and Learning Services are now recruiting for Customer Service Advisors to join our busy frontline team in helping students get the best results they can.
In this rewarding role you’ll be advising students on how to connect to university systems and accounts, use the university’s wifi and how to find the best library resources for their studies. You will also be supporting other services, ensuring that our resources are readily available to borrow, at the time our students need them.
You don’t need to have worked in a University before, but you will need experience of advising customers in a busy service environment using your knowledge, ingenuity and IT skills. There are 4.38 posts available where you will be working across both our City and Headingley Campus Libraries.
You will be working a mixture of weekday and weekend hours between 08:00 and 18:00 Monday to Friday and between 10:00 and 16:00 at weekends. Library and Learning Services is a large department with a friendly feel. You’ll be working with people who provide student IT support, develop students’ skills, and who help run the online learning environment, as well as all the other services that you’d expect from a library.
In your work, you’ll have opportunities to learn more about how the different teams make a difference to students during their time at Leeds Beckett University.
If you think you fit the bill, please apply by completing the short application form and uploading a CV plus a covering statement stating in no more than two sides how you meet the criteria in the Person Specification & Performance attributes section of the Candidate Pack.
To arrange an informal discussion about this post, please contact Sally Wheeler at S.L.Wheeler@leedsbeckett.ac.uk.
Closing date Monday 23rd February 2026 (23:59).
Working here means you’ll also have access to a wide range of benefits including our generous pension schemes, excellent holiday entitlements, flexible working, reduced study fees, subsidised fitness facilities and a lot more.
We welcome applications from all individuals and particularly from black and minority ethnic candidates as members of these groups are currently under‑represented at this level of post. All appointments will be based on merit.
Customer Service Advisor (Full and part time roles available) in Leeds employer: Leeds Beckett University
Contact Detail:
Leeds Beckett University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (Full and part time roles available) in Leeds
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with the job description and think about how your skills match what they're looking for. This will help you stand out when you chat with them.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn or other platforms. They can give you insider tips on what it's really like to work there and might even put in a good word for you.
✨Tip Number 3
Prepare for the interview by practising common questions. Think about scenarios where you've used your customer service skills effectively. We want you to show off your experience and how you can help students thrive!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining our friendly team at Library and Learning Services.
We think you need these skills to ace Customer Service Advisor (Full and part time roles available) in Leeds
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've helped others in busy environments, so share specific examples that showcase your skills and ingenuity.
Tailor Your CV and Covering Statement: Don’t just send a generic CV! Take the time to tailor your CV and covering statement to match the job description. We love seeing how you meet the criteria in the Person Specification, so be specific about your relevant experiences.
Keep It Concise and Clear: When writing your covering statement, keep it clear and concise. We’re looking for no more than two sides of A4, so make every word count! Focus on the key points that demonstrate why you’re the perfect fit for us.
Apply Through Our Website: Remember to apply through our website! It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Leeds Beckett University
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Advisor. Familiarise yourself with common IT issues students face and how to guide them through solutions. This will show your potential employer that you're proactive and ready to help.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully assisted customers in a busy environment. Highlight your ability to stay calm under pressure and your knack for problem-solving. This is key in demonstrating that you can handle the demands of the role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
✨Be Yourself
While it's important to be professional, let your personality shine through. The Library and Learning Services team values a friendly atmosphere, so being approachable and personable can set you apart from other candidates. Remember, they’re looking for someone who fits into their culture!