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- Tasks: Support students and staff with complaints, appeals, and conduct processes.
- Company: Join a dynamic university team dedicated to enhancing student experiences.
- Benefits: Enjoy flexible working, generous holidays, and reduced study fees.
- Why this job: Make a real difference in students' lives while developing your problem-solving skills.
- Qualifications: Experience in customer service or student-facing roles is essential.
- Other info: This is a 12-month fixed-term role with opportunities for growth.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Student Casework is a small, busy team with responsibility for a range of formal university processes including student complaints, academic appeals and student conduct. We’re looking for a Casework Co-ordinator to provide a high-quality service to our students and colleagues.
Responsibilities
- You’ll be a key point of contact, providing expert advice, support and guidance on the application of policies and procedures to staff and students; working closely with both academic and professional services colleagues at all levels to ensure that cases are resolved promptly and effectively; maintaining oversight of cases; monitoring how we’re meeting our service standards; and applying what we learn from cases for the enhancement of our processes and the student experience.
- The post is available for a period of 12 months. Applications from University colleagues who wish to apply on a secondment basis are welcome.
- For an informal discussion about the role, please contact Kathryn Giddings, Compliance & Casework Manager k.giddings@leedsbeckett.ac.uk.
- Closing date Monday 3rd November 2026 (2359). Please note that you will not be able to edit or submit a part-completed application form after the closing date.
Qualifications
- We’re looking for someone with experience in a student-facing or customer service role. You’ll have skills in complaints or appeals handling, disciplinary cases or working at Faculty or School level in a university or college.
- You’ll need to be a creative problem solver, able to think critically and to deliver high quality, accurate work, often to tight deadlines.
- You will also have experience of dealing with complex and sensitive information and be able to communicate clearly, with tact and understanding, while remaining impartial and professional.
Benefits and Diversity
Working here means you’ll have access to a wide range of benefits including our generous pension schemes, excellent holiday entitlements, flexible working, reduced study fees, subsidised fitness facilities and a lot more. We welcome applications from all individuals and particularly from black and minority ethnic candidates as members of these groups are currently under-represented at this level of post. All appointments will be based on merit.
Apply online
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Casework Co-ordinator (Fixed-term 12 months) employer: Leeds Beckett University
Contact Detail:
Leeds Beckett University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casework Co-ordinator (Fixed-term 12 months)
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles. They can give you insider info about the team and the application process, plus it shows your genuine interest.
✨Tip Number 2
Prepare for the interview by practising common questions related to casework and student support. We recommend using the STAR method to structure your answers – it helps you showcase your skills effectively!
✨Tip Number 3
Showcase your problem-solving skills during the interview. Think of examples where you’ve handled complaints or sensitive situations. We want to see how you think on your feet and resolve issues!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it’s a great way to reiterate your fit for the position.
We think you need these skills to ace Casework Co-ordinator (Fixed-term 12 months)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in student-facing roles and your skills in handling complaints or appeals. We want to see how your background aligns with the responsibilities of the Casework Co-ordinator position.
Showcase Your Problem-Solving Skills: In your written application, give examples of how you've tackled complex issues in the past. We love creative problem solvers, so don’t hold back on sharing your critical thinking moments!
Be Clear and Professional: When writing your application, keep your language clear and professional. Remember, you’ll be dealing with sensitive information, so it’s important to demonstrate your ability to communicate with tact and understanding.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Leeds Beckett University
✨Know Your Stuff
Make sure you’re familiar with the university's policies and procedures related to student complaints and appeals. Brush up on any relevant legislation or guidelines that might come up during the interview. This will show that you’re not just interested in the role, but that you’re also prepared to hit the ground running.
✨Showcase Your Experience
Prepare specific examples from your past roles where you’ve successfully handled complaints or sensitive information. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you demonstrate your problem-solving skills and ability to work under pressure.
✨Communicate Clearly
Since the role involves providing expert advice and support, practice articulating your thoughts clearly and concisely. You might want to do a mock interview with a friend or family member to get comfortable discussing complex topics in an understandable way.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. This could be about the team dynamics, how success is measured in the role, or what challenges the team is currently facing. It shows your genuine interest in the position and helps you assess if it’s the right fit for you.
