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- Tasks: Engage with individuals to support their career transition journey and ensure a positive onboarding experience.
- Company: Join LHH, a global leader in career transition solutions, dedicated to helping job seekers thrive.
- Benefits: Enjoy growth opportunities, paid time off, and a supportive, open-minded work environment.
- Other info: Fully remote role with a dynamic team and the chance to impact thousands of careers.
- Why this job: Make a real difference in people's lives by guiding them through their career transitions.
- Qualifications: Previous call centre experience, excellent communication skills, and a proactive attitude are essential.
The predicted salary is between 36000 - 60000 £ per year.
LHH are the market leaders in offering career support to individuals who have been made redundant by their employers. Our expert career coaches support our customers find new jobs, open their own business and even plan for retirement as a program offer. Each year we help over half a million job seekers find their ideal job role.
Location: Remote with residence in UK
Responsibilities:
- As a Customer Onboarding Specialist at LHH, you will play a vital role in driving engagement and participation in our career transition programs.
- You will be responsible for ensuring a positive experience for our program participants at the start of their journey with us.
- You will work with program participants, LHH consultants, and other stakeholders to ensure the successful delivery of our services.
- Reaching out to career transition program participants via call and email to introduce them to the career transition process and activate their program on the system.
- Engage with the individuals professionally, addressing their queries and providing relevant information about the career coaching program.
- Encourage participation within the program, understanding the challenges they may face.
- One call can last between 3-5 mins. During busy periods we expect you to make 15 calls per hour.
Required Skills & Experience:
- Previous call center experience is essential.
- Target driven mindset.
- Excellent communication skills, both verbal and written, with a professional phone manner.
- Strong interpersonal skills, capable of building rapport and connecting with participants effectively.
- Empathy and understanding in supporting individuals through career transitions and talent development.
- Basic computer literacy and data entry skills.
- Ability to multitask, manage time effectively, and work in a fast‑paced environment.
- A positive and proactive attitude.
- Fluency in English is required.
- Valid work permit and residency in the UK.
Benefits:
- Growth opportunities within a HR Solutions global leader.
- We prioritize learning to stay agile in an increasingly competitive business environment.
- We foster an open‑minded environment where people spark new ideas and explore alternatives.
- Additional benefits including PTO, Paid Holidays, and more.
Contract Type: Permanent
Employment Hours: 37.5h / week
LHH exists to help individuals, teams, and organizations find and prepare for what’s next. With integrated, end‑to‑end solutions that include Advisory, Professional Recruitment, Career Transition, and Learning & Talent Development, we are uniquely positioned to work together to make a positive impact on the future of every person we work with at every key career moment.
LHH is an Equal Opportunity Employer.
Customer Onboarding Specialist - Fully remote employer: Lee Hecht Harrison
Contact Detail:
Lee Hecht Harrison Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Onboarding Specialist - Fully remote
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into LHH's mission and values. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will boost your confidence and help you articulate your thoughts clearly during the actual interview.
✨Tip Number 3
Show off your communication skills! Since this role involves engaging with participants, be ready to demonstrate your ability to connect and empathise. Share examples from your past experiences where you’ve successfully supported others.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression on the hiring team.
We think you need these skills to ace Customer Onboarding Specialist - Fully remote
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Onboarding Specialist role. Highlight your call centre experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Communication Skills: Since this role involves engaging with participants, it's crucial to demonstrate your excellent communication skills in your written application. Use clear and professional language, and don’t forget to showcase your empathy and understanding of career transitions.
Be Target Driven: We’re looking for someone with a target-driven mindset, so make sure to mention any past experiences where you’ve met or exceeded targets. This will show us that you’re ready to thrive in a fast-paced environment like ours!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at LHH!
How to prepare for a job interview at Lee Hecht Harrison
✨Know the Company Inside Out
Before your interview, take some time to research LHH and their career transition programs. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Your Communication Skills
As a Customer Onboarding Specialist, excellent communication is key. Practice articulating your thoughts clearly and concisely. You might even want to simulate a call with a friend to get comfortable with the 3-5 minute call format expected in the role.
✨Show Empathy and Understanding
In this role, you'll be supporting individuals through challenging transitions. Prepare examples from your past experiences where you've demonstrated empathy and understanding. This will highlight your ability to connect with participants and address their concerns effectively.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, growth opportunities, and how success is measured in this role. This shows that you're not just interested in the job, but also in how you can contribute to the company’s goals.