At a Glance
- Tasks: Engage with potential study participants via phone, collecting data and scheduling appointments.
- Company: Fortrea is a leading global contract research organisation transforming drug development for patients worldwide.
- Benefits: Enjoy uncapped bonuses, flexible hours, and a supportive training programme.
- Other info: Work in a state-of-the-art facility just 7 minutes from the train station.
- Why this job: Make a real impact in healthcare while developing your communication skills in a dynamic environment.
- Qualifications: Call centre experience and GCSE education required; medical knowledge is a plus but not essential.
The predicted salary is between 24000 - 36000 € per year.
As a leading global contract research organization (CRO) with a passion for scientific rigor and decades of clinical development experience, Fortrea provides pharmaceutical, biotechnology, and medical device customers a wide range of clinical development, patient access and technology solutions across more than 20 therapeutic areas. With over 19,000 staff conducting operations in more than 90 countries, Fortrea is transforming drug and device development for partners and patients across the globe.
What if your telephone skills are what we need to make new medicines safer for patients?
As one of the largest Clinical Research Organizations in the world, we have recently brought to life four ultramodern Clinical Research Units in the UK and US… and the jewel in the crown is our facility at Drapers Yard Leeds . A brand new, world class, state-of-the-art 65,000 ft² clinic with 100 beds, fully dedicated to Phase I Clinical research (and 7 minutes walking from the train station!)
And this is where you come in because we are expanding and now seeking our next Call Center Representative :
WHO YOU ARE
Previous experience in clinical trials and knowledge of medical terminology ideal, but not a must (we´ve a robust training program with our doctors to teach all you need). The important thing for us is you have worked and thrive on a professional setting:
ON A NORMAL DAY, YOU WILL…
New medicines discovery is based on clinical trials. In our Leeds Clinical Research Unit we perform the first stage of testing in human subjects: phase 1 studies.
Clinical research needs participants. This is what you´ll do: building and maintaining Fortrea´s Participants database of healthy volunteers and patients for our clinical trials. You see how important this is for us: we need the right person assigned to the right study, no mistakes, and fast.
First, let us tell you : Cold calling. You don\'t have to go out there to find participants:
So your main responsibilities will be:
In this job, you will witness firsthand safety research as it is being conducted in real time. When the drugs you worked with get approved, you know you´ll touch many patient´s lives around the world.
Embark on a fulfilling career as you support us on our mission “To help make life-changing healthcare solutions possible”. Apply now and be part of an extraordinary journey.
#LI-CV1
Fortrea is actively seeking motivated problem-solvers and creative thinkers who share our passion for overcoming barriers in clinical trials. Our unwavering commitment is to revolutionize the development process, ensuring the swift delivery of life-changing ideas and therapies to patients in need. Join our exceptional team and embrace a collaborative workspace where personal growth is nurtured, enabling you to make a meaningful global impact.
Call Center Representative, Leeds employer: LEE Fortrea Clinical Research Unit Limited
Fortrea Clinical Research Unit Limited is an exceptional employer located in Leeds, offering a dynamic work environment where your telephone skills can directly contribute to the advancement of healthcare solutions. With a strong emphasis on employee growth, we provide robust training programmes and opportunities for career progression within our state-of-the-art facility. Our collaborative culture fosters innovation and personal development, ensuring that every team member plays a vital role in transforming drug and device development for patients worldwide.
Contact Detail:
LEE Fortrea Clinical Research Unit Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Call Center Representative, Leeds
✨Tip Number 1
Familiarise yourself with the clinical research field. Understanding the basics of clinical trials and medical terminology can give you an edge in conversations during the interview process.
✨Tip Number 2
Practice your telephone skills. Since this role heavily relies on effective communication, consider role-playing scenarios with friends or family to enhance your active listening and empathy skills.
✨Tip Number 3
Research Fortrea and their recent projects. Being knowledgeable about the company’s mission and recent developments will show your genuine interest and help you stand out during interviews.
✨Tip Number 4
Prepare for a fast-paced environment. Think of examples from your past experiences where you successfully adapted to changing priorities or met tight deadlines, as this will demonstrate your ability to thrive in a dynamic setting.
We think you need these skills to ace Call Center Representative, Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant call centre experience and customer service skills. Emphasise any previous roles where you demonstrated strong telephone communication and active listening abilities.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for clinical research and your understanding of the role. Mention specific skills that align with the job description, such as your ability to handle inquiries and schedule appointments effectively.
Highlight Relevant Experience:If you have experience in clinical trials or knowledge of medical terminology, be sure to include this in your application. Even if it's not a must-have, it can set you apart from other candidates.
Proofread Your Application:Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at LEE Fortrea Clinical Research Unit Limited
✨Showcase Your Telephone Skills
Since this role heavily relies on telephone communication, practice your phone etiquette and ensure you can convey information clearly and confidently. Be prepared to demonstrate your ability to handle inquiries and engage with potential participants effectively.
✨Familiarise Yourself with Medical Terminology
While prior experience in clinical trials is not mandatory, having a basic understanding of medical terminology can set you apart. Brush up on relevant terms and concepts that may come up during the interview to show your enthusiasm for the field.
✨Demonstrate Active Listening and Empathy
In this role, you'll need to connect with volunteers and understand their concerns. During the interview, showcase your active listening skills by responding thoughtfully to questions and demonstrating empathy towards hypothetical participant scenarios.
✨Prepare for Fast-Paced Scenarios
The job environment is dynamic, so be ready to discuss how you handle changing priorities and tight deadlines. Share examples from your past experiences where you successfully adapted to unexpected challenges while maintaining professionalism.
