At a Glance
- Tasks: Manage customer sales, support staff, and help grow the business.
- Company: Lee Atkins Removals, a friendly and reliable removals company on the Isle of Wight.
- Benefits: Competitive salary, commission opportunities, mileage allowance, and training support.
- Other info: Bring your ideas and help shape the future of our company.
- Why this job: Join a growing team and make a real impact in a local business.
- Qualifications: Good communication skills, experience in customer service or sales preferred.
The predicted salary is between 24300 - 29700 £ per year.
- Customer Sales & Staff Support Manager
- Lee Atkins Removals – Newport, Isle of Wight
About Us
Lee Atkins Removals is an established furniture removal and storage company based in Newport on the Isle of Wight.
We pride ourselves on providing a professional, reliable and friendly service to individuals, families and businesses across the Island and beyond.
As we continue to grow, we're looking for a friendly, motivated and organised person to join our team and play an important part in the day-to-day business.
About the Role
We're looking for a Customer Sales & Staff Support Manager who enjoys working with people and is happy to take responsibility.
This is a varied position involving customer service, sales, supporting and managing our staff, and helping us develop new business.
You'll work closely with the business owner and the rest of the team, so we're looking for someone who can use their own initiative while still being a team player.
- What You'll Be Doing
- Looking after customer enquiries, quotations and bookings, while providing excellent customer service.
- Supporting, organising and managing staff and helping keep the working day running smoothly.
- Following up on enquiries and helping turn potential customers into confirmed bookings.
- Building relationships with local Estate Agents, businesses and other organisations to generate new opportunities.
- Helping with the general day-to-day running of the business and resolving issues when they arise.
- Bringing your own ideas and working with us to help Lee Atkins Removals continue to grow and develop.
About You
We're looking for someone confident, approachable and organised, with good communication and people skills.
Some previous experience in customer service, sales, business development or staff management would be beneficial.
You should be comfortable talking to customers, supporting staff and taking responsibility for your own work.
You'll need computer skills and a full UK driving licence .
Experience in removals, transport, logistics or storage would be useful, but it's not essential . We can provide industry-specific training to the right person.
What We Offer
You'll receive a competitive salary based on experience , with the opportunity to earn additional commission or incentives as the business develops.
A mileage allowance or company vehicle can be provided depending on the requirements of the role, along with training and support where needed.
Most importantly, this is an opportunity to become an important part of an established local business.
You'll have the freedom to bring forward your own ideas, develop the role and help shape the future growth of Lee Atkins Removals.
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Customer Sales & Staff Support Manager - Lee Atkins Removals employer: Lee Atkins Removals & Storage
Lee Atkins Removals & Storage is an excellent employer, offering a supportive team environment and a positive workplace culture on the beautiful Isle of Wight. With a commitment to ongoing training and development, employees have ample opportunities for growth while enjoying competitive pay and benefits, including a company pension. Join us to be part of a dedicated team that values customer service and teamwork in a rewarding role.
Contact Details:
Lee Atkins Removals & Storage Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Sales & Staff Support Manager - Lee Atkins Removals
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Lee Atkins Removals & Storage. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Lee Atkins Removals & Storage before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Sales & Staff Support Manager - Lee Atkins Removals
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Lee Atkins Removals & Storage:Your cover letter is your chance to shine! Tell us why you want to work at Lee Atkins Removals & Storage specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Lee Atkins Removals & Storage!
How to prepare for a job interview at Lee Atkins Removals & Storage
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
