At a Glance
- Tasks: Manage public markets and trustee relationships, guiding clients through IPOs and onboarding.
- Company: Leading equity management platform with a focus on customer success.
- Benefits: Competitive salary, bonus structure, and comprehensive benefits.
- Why this job: Join a dynamic team and make a real impact in the public share plans industry.
- Qualifications: 5+ years in public share plans and strong relationship management skills.
- Other info: Opportunity for career growth in a fast-paced environment.
The predicted salary is between 36000 - 60000 £ per year.
A leading equity management platform seeks a Senior Customer Success Manager to manage public markets and trustee customer relationships. This role involves owning the onboarding process and guiding clients through successful IPOs while building scalable processes.
The ideal candidate has 5+ years in the public share plans industry and strong relationship management skills, with a focus on driving Net Revenue Retention.
This position offers a competitive salary alongside benefits and a bonus structure.
Public Markets CSM: IPOs, Onboarding & Trustee Partnerships in London employer: Ledgy
Contact Detail:
Ledgy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Public Markets CSM: IPOs, Onboarding & Trustee Partnerships in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the public markets and equity management space. Attend industry events or webinars to meet potential employers and showcase your expertise.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their IPO processes and how you can enhance their customer success. Tailor your responses to highlight your experience in managing public share plans.
✨Tip Number 3
Showcase your relationship management skills during interviews. Share specific examples of how you've built strong partnerships in the past, especially in onboarding and guiding clients through complex processes.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Public Markets CSM: IPOs, Onboarding & Trustee Partnerships in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the job description. Highlight your 5+ years in the public share plans industry and any relevant relationship management successes to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Senior Customer Success Manager role. Share specific examples of how you've driven Net Revenue Retention and managed successful onboarding processes.
Showcase Your Process Improvement Skills: Since this role involves building scalable processes, be sure to mention any past experiences where you’ve improved workflows or enhanced client onboarding. We love seeing how you can make things better!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Ledgy
✨Know Your IPOs
Make sure you brush up on your knowledge of IPO processes and public share plans. Being able to discuss recent trends or case studies will show that you're not just familiar with the basics but also engaged with the industry.
✨Showcase Relationship Management Skills
Prepare examples from your past experiences where you've successfully managed client relationships. Highlight how you’ve driven Net Revenue Retention and built trust with clients, as this is crucial for the role.
✨Understand Onboarding Best Practices
Familiarise yourself with effective onboarding strategies. Be ready to discuss how you would approach the onboarding process for new clients, ensuring they feel supported and informed throughout their journey.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's approach to customer success and their vision for the future. This shows your genuine interest in the role and helps you assess if the company aligns with your career goals.
