At a Glance
- Tasks: Lead customer onboarding projects and enhance processes with AI tools.
- Company: Join Ledgy, a dynamic startup revolutionising equity management in Europe.
- Benefits: Enjoy flexible hours, 25 vacation days, and a generous learning budget.
- Other info: Work in a diverse team from 26 countries with opportunities for career advancement.
- Why this job: Be at the forefront of growth, impacting major companies and driving innovation.
- Qualifications: 2-5 years in project management or customer success; data-savvy and collaborative.
The predicted salary is between 50000 - 65000 £ per year.
At Ledgy, we’re on a mission to make Europe a powerhouse of entrepreneurship by building a modern, tech-driven equity management and financial reporting platform for private and public companies. We are a value-based company with a core focus on being humble, transparent, ambitious and impactful, all in order to deliver the best experience for our customers and end users.
Why this role matters
Ledgy is transforming its existing customer motion to lay the foundation for hyper growth in the next 12 months. This role gives you the opportunity to be at the centre of this by owning one of the most crucial aspects of Ledgy’s GTM motion: onboarding new customers to the platform.
Months 1-2: Ramp up and begin to take ownership
- Become fluent in equity management concepts and Ledgy's product
- Shadow Senior CSMs and Account Executives on client/prospect calls
- Complete a comprehensive onboarding program with dedicated mentorship from a Senior CSM
- Get hands on with the AI tools at your disposal to reduce data migration time from weeks to hours
- Take ownership & project manage your first customer onboardings from kick-off to go live!
Months 3-6: Build a deep knowledge of equity plan & cap table migrations, start to own time to first value metric
- Manage an increasing workload of fresh onboardings from spreadsheets, migrations from competitor platforms across both private and publicly listed companies
- Be a go-to product expert in all things equity and reflect the voice of the customer back to key stakeholders at Ledgy
- Become accountable for time to first value (rollout) and develop initiatives to reduce it
- Master the kick‑off call and build bespoke onboarding plans and hold customers accountable to meeting onboarding milestones
- Deliver first‑rate handovers to Strategic CSMs, setting accounts up for future expansion
Months 6-12: Expand your impact
- Demonstrate meaningful improvements to Ledgy’s onboarding processes, leveraging data‑driven approaches and AI tools
- Show confidence running migration projects involving 10,000+ employees, managing large client stakeholder teams, and delighting them by delivering projects ahead of deadlines
- Partner with Sales to refine handoff processes and ensure seamless transitions from prospect to customer
- Contribute to product development by providing insights from onboarding patterns and customer feedback
- Develop automated reporting dashboards to track onboarding health and success rates across different customer segments
- Build and maintain a comprehensive knowledge base and self‑serve resources for common onboarding scenarios
What we're looking for
- 2-5 years' experience working in a startup operations, implementation/project management, consulting, or customer success role
- Data literate - has to feel super comfortable working in spreadsheets with large amounts of sensitive data
- Demonstrable aptitude with AI tools such as Claude Cowork
- Confident leading customer calls with C‑suite stakeholders
- Collaborative - work closely with the Customer Success and cross‑functional teams to deliver better results for our customers
- Comfortable in a fast‑paced environment with high level of context switching & ambiguity
- Demonstrable project management experience & organisational skills
- A builder mentality - own and improve Ledgy’s onboarding process
Being part of Ledgy means
- Recharge and re‑energize with flexible working hours, 25 days of vacation, and up to 40 days of remote work from outside your home country.
- We make space for your own professional development, with a generous yearly learning & development budget.
- This role will receive a competitive salary + benefits + equity.
Implementation Specialist in London employer: Ledgy
At Ledgy, we pride ourselves on being a value-driven employer that fosters a culture of humility, transparency, and ambition. Our commitment to employee growth is evident through our generous learning and development budget, flexible working hours, and the opportunity to work in a diverse international team. With a hybrid work model in vibrant cities like London and Zurich, we offer a dynamic environment where you can make a meaningful impact while enjoying a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Implementation Specialist in London
✨Tip Number 1
Get to know the company inside out! Research Ledgy's mission, values, and recent achievements. This will help you tailor your conversations and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those interviews! Practice common questions related to implementation and customer success roles. Think about how your experience aligns with what Ledgy is looking for, especially around onboarding and project management.
✨Tip Number 4
Don’t forget to follow up! After your interviews, send a thank-you email expressing your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind.
We think you need these skills to ace Implementation Specialist in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role and Ledgy's mission shine through. We want to see that you’re not just looking for any job, but that you’re genuinely excited about helping us transform equity management.
Tailor Your Experience:Make sure to highlight your relevant experience in startup operations, project management, or customer success. We love seeing how your background aligns with our needs, so don’t be shy about showcasing your skills!
Be Data Savvy:Since this role involves working with sensitive data, it’s crucial to demonstrate your comfort with spreadsheets and data analysis. Share examples of how you've successfully managed data in past roles to show us you’re the right fit.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Ledgy
✨Know Your Stuff
Before the interview, dive deep into equity management concepts and Ledgy's product. Familiarise yourself with their mission and values, especially their focus on being humble, transparent, ambitious, and impactful. This will help you align your answers with what they stand for.
✨Showcase Your Experience
Prepare to discuss your previous roles in startup operations, project management, or customer success. Highlight specific examples where you've successfully managed onboarding processes or worked with large datasets. This will demonstrate your capability to handle the responsibilities of the Implementation Specialist role.
✨Practice Customer Interactions
Since this role involves leading customer calls, practice articulating your thoughts clearly and confidently. Role-play scenarios where you interact with C-suite stakeholders, focusing on how you can address their needs and concerns effectively.
✨Be Data-Driven
Brush up on your data literacy skills, especially with spreadsheets and AI tools like Claude Cowork. Be ready to discuss how you've used data to drive decisions in past roles, as this will be crucial for improving onboarding processes at Ledgy.
