At a Glance
- Tasks: Support customers with equity management and troubleshoot issues using AI tools.
- Company: Ledgy, a tech-driven equity management platform aiming to revolutionise European entrepreneurship.
- Benefits: Flexible hours, 25 vacation days, remote work options, and a yearly learning budget.
- Other info: Opportunities for internal promotion and a competitive salary with performance bonuses.
- Why this job: Join a diverse team and make a real impact in a fast-paced startup environment.
- Qualifications: 1 year in customer service, strong problem-solving skills, and excellent communication.
The predicted salary is between 30000 - 40000 £ per year.
At Ledgy, we’re on a mission to make Europe a powerhouse of entrepreneurship by building a modern, tech-driven equity management and financial reporting platform for private and public companies. We are a value-based company with a core focus on being humble, transparent, ambitious and impactful, all in order to deliver the best experience for our customers and end users. We encourage diversity and are an international team coming from 26 different countries and speaking 25 different languages.
What you’ll be doing
- Months 1–2: Ramp up and begin to take ownership
- Become fluent in equity management concepts and Ledgy's product
- Shadow CSMs and support specialists on customer calls
- Complete a comprehensive onboarding program with dedicated mentorship from our Support Lead
- Take ownership of increasingly complex support cases
- Adopt a full suite of AI tools, such as Claude, n8n, Notion AI and more to supercharge your output
- Months 3–6: Build a deep knowledge of the product and best practices in customer contact
- Diagnose and resolve customer issues efficiently, developing your technical troubleshooting skills
- Handle customer support requests across multiple channels, building your communication and problem-solving abilities
- Gain hands-on experience setting up and managing integrations
- Develop skills in translating technical issues into clear, actionable insights for engineering teams
- Support the Customer Success team with product queries, learning best practices in customer engagement
- Create support articles and documentation, contributing to our knowledge base
- Months 6–12: Expand your impact
- Become a product expert, deepening your understanding of all features and use cases
- Take ownership of special projects, improving our self-service resources
- Begin analysing customer patterns and suggesting process improvements
- Leverage AI-first workflows to develop our low-touch customer support strategy
- Contribute ideas for scaling our support operations as we grow
- Gain exposure to our codebase and technical infrastructure
- Implement new support tools and workflows
What we're looking for
- 1 year of experience in customer service/success in the B2B- or B2C-SaaS industry.
- Demonstrable experience leveraging AI workflows i.e. Claude Cowork to automate complex tasks.
- Natural problem-solver with excellent analytical thinking.
- Outstanding communication skills - you can explain technical concepts clearly.
- Self-motivated learner who's excited to grow with a fast-paced startup.
- Hybrid work model (minimum 2 days in the office per week).
Being part of Ledgy means
- Recharge and re-energize with flexible working hours, 25 days of vacation, and up to 40 days of remote work from outside your home country.
- We make space for your own professional development, with a generous yearly learning & development budget.
- This role will receive a competitive salary + benefits + equity, including a quarterly performance bonus of up to 20% salary.
- Join a team that has a track record of promoting internally and rewarding top talent.
Junior Support Specialist employer: Ledgy
At Ledgy, we pride ourselves on being a value-driven employer that fosters a culture of humility, transparency, and ambition. Our hybrid work model, generous vacation policy, and commitment to professional development ensure that our Junior Support Specialists thrive in a supportive environment while contributing to our mission of empowering European entrepreneurship. With a diverse team from 26 countries and a focus on internal promotion, Ledgy offers a unique opportunity for meaningful growth and impactful work.
StudySmarter Expert Advice🤫
We think this is how you could land Junior Support Specialist
✨Get Chatty at Local Community Events
Dive into local meetups or community events related to customer support. These gatherings are a goldmine for making connections and learning more about what companies like Ledgy value in entry-level hires. Just think of it as networking over snacks!
✨Show Off Your People Skills
Create a small digital portfolio showcasing your communication skills. You could include relevant scenarios or customer interactions—real or hypothetical. This isn't just for show; it gives hiring managers at places like Ledgy a taste of how you handle customer queries.
✨Leverage Internship Platforms
Don't sleep on popular internship platforms that focus on entry-level roles in customer support. Websites like Handshake can link you directly to companies looking for fresh talent. The earlier you start exploring these options, the better your chances at landing something with Ledgy!
✨Join Customer Support Forums
Participate in online forums and communities specifically for customer support professionals. Places like Help Scout’s community or even subreddits can give you insights into what skills are in demand. Plus, it’s a great way to network and discover hidden job opportunities at companies like Ledgy.
We think you need these skills to ace Junior Support Specialist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear and friendly communication is crucial. Make sure your CV highlights any previous experience where you've resolved customer queries or collaborated with a team. We love to see examples where you've turned a challenge into a positive experience!
Tailor Your Cover Letter with Enthusiasm:For an entry-level role like this one, your cover letter shouldn’t just be a summary of your CV. Instead, share why you're excited about customer support, and express your eagerness to help others. Let's see your personality shine through—tell us why you're a great fit for Ledgy!
Highlight Relevant Experience:Even if you haven't worked in customer support before, include any relatable experiences—like part-time jobs, volunteer work, or internships. Show us how these have equipped you with the soft skills needed to thrive in this role, like problem-solving and patience.
Keep It Simple and Straightforward:Your CV should be easy to read—no fancy fonts or excessive jargon. Use bullet points to break down your responsibilities and achievements and stick to a clean layout. This helps us quickly see your qualifications and gives a professional vibe, even for an entry-level position!
How to prepare for a job interview at Ledgy
✨Brush Up on Your Communication Skills
In customer support, communication is key. Practise explaining complex issues in straightforward language. You might even get role-play scenarios during the interview, so be ready to show off those skills!
✨Show Your Problem-Solving Prowess
Employers love seeing how you handle customer queries. Think of specific instances where you’ve resolved conflicts or helped someone out. Bring these scenarios to the table, as they can help demonstrate your problem-solving capabilities!
✨Familiarise Yourself with Common Tools
Get to grips with popular customer support tools like Zendesk or Freshdesk. Even if you haven’t used them before, being able to talk about them or their features can show you’re proactive about getting up to speed.
✨Express Your Willingness to Learn
As this is an entry-level position, they want to see your eagerness to grow. Highlight your adaptability and enthusiasm for customer support. Share any relevant experiences or coursework that show you’re committed to developing your skills!
