At a Glance
- Tasks: Lead onboarding and advanced services for a fast-growing equity management platform.
- Company: Join Ledgy, a dynamic tech company revolutionising equity management in Europe.
- Benefits: Competitive salary, diverse team, and opportunities for professional growth.
- Other info: Be part of a collaborative, international team driving innovation.
- Why this job: Shape the future of onboarding and work with top European companies.
- Qualifications: Experience in project management, data systems, and customer leadership.
The predicted salary is between 50000 - 65000 £ per year.
At Ledgy, we’re on a mission to make Europe a powerhouse of entrepreneurship by building a modern, tech-driven equity management and financial reporting platform for private and public companies. We are a value-based company with a core focus on being humble, transparent, ambitious and impactful, all in order to deliver the best experience for our customers and end users. We encourage diversity and are an international team coming from 26 different countries and speaking 25 different languages.
Why this role matters
Ledgy is transforming its customer motion to lay the foundation for hyper growth over the next 12 months. Onboarding is the moment we turn a signed deal into a delighted, expanding customer - and this role will own it end‑to‑end. You’ll own Ledgy’s entire onboarding experience across every tier, from self‑serve and AI‑led journeys through to white‑glove enterprise migrations and lead the small, talented and AI‑first team that delivers them. At the same time, you’ll scale our newest revenue engine: Advanced Services, a paid offering that offers our customers the chance to outsource core elements of equity plan admin to Ledgy.
Your Growth Journey
- Months 1-2: Ramp up and take the reins
- Months 3-6: Own the process and lead the team
- Months 6-12: Build the engine and expand your impact
What we’re looking for
- Project management & structured delivery: Demonstrable project management experience; confident managing large client stakeholder teams; comfortable in a fast‑paced environment.
- Data, systems & AI: Data literate; experience with systems implementation; demonstrable aptitude with AI tools.
- Customer‑facing leadership: Confident leading customer calls; excellent communication skills; people leadership experience.
Equity / share plans experience is a strong advantage. A builder mentality: you want to own and improve Ledgy’s onboarding process and stand up Advanced Services as a function, not just run what exists. A collaborative approach: comfortable working closely with Customer Success, Sales, and cross‑functional teams to deliver better outcomes for our customers.
Implementation & Advanced Services Lead employer: Ledgy
At Ledgy, we pride ourselves on fostering a dynamic and inclusive work environment that champions innovation and personal growth. Our commitment to transparency and ambition not only drives our mission to revolutionise equity management but also ensures that every team member has the opportunity to thrive in their career. With a diverse international team and a focus on cutting-edge technology, working in our Zurich or London offices offers a unique chance to collaborate with industry leaders while contributing to meaningful change in the entrepreneurial landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Implementation & Advanced Services Lead
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Ledgy. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Ledgy before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Implementation & Advanced Services Lead
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Ledgy:Your cover letter is your chance to shine! Tell us why you want to work at Ledgy specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Ledgy!
How to prepare for a job interview at Ledgy
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
