At a Glance
- Tasks: Manage client accounts and drive growth through upselling and cross-selling opportunities.
- Company: Join Ledger, a leader in digital assets and Web3 technology.
- Benefits: Flexible work options, health support, financial growth opportunities, and personalised learning.
- Other info: Inclusive hiring process with support for adjustments and accommodations.
- Why this job: Make a real impact in the crypto space while working with a dynamic international team.
- Qualifications: 4+ years in account management, experience with financial institutions, and interest in digital assets.
The predicted salary is between 49500 - 60500 £ per year.
About Ledger We're a team of experts pushing the limits of what's possible, united by our common goal to unlock true freedom through digital ownership, making technology accessible for all.
We believe change is constant and our team moves forward as one, with a culture of problem-solving where every employee is empowered and supported to challenge tradition and create solutions.
Our mission is simple: to make self-custody accessible and give people the keys to their own financial futures.
If you want to make a true impact, we want you to join us at Ledger.
At Ledger, we're proud to be the global platform for digital assets and Web3, with over 20% of the world's crypto assets secured through our Ledger devices.
With our headquarters in Paris, and offices in Vierzon, Grenoble, Montpellier, London, Portland, Geneva, Zurich and Central Singapore, we have a team of around 600 professionals developing a variety of products and services to enable individuals and companies to securely buy, store, swap, grow and manage crypto assets – including the Ledger hardware wallets line with more than 7.5 millions units already sold in 200 countries.
Ledger has secured digital assets for millions of people.
Ledger Enterprise brings the same security to institutions.
Banks, exchanges, custodians and stablecoin issuers use our platform to hold, move and govern digital assets on infrastructure they control: Vault for self-custody, HSM On-Premises for institutions that need keys inside their own perimeter, Trade Link for off-exchange settlement, and Multisig for on-chain governance.
You'll work closely with Business Development, Solutions Engineering, Product, Legal and Support, covering clients across Europe, the Middle East and Africa.
Join a young, international, driven team in one of Ledger's fastest-growing areas.
You will be their trusted advisor inside Ledger and their voice in our product roadmap.
Grow accounts.
Identify and close upsell and cross-sell opportunities such as new products, additional users, assets or entities.
Lead commercial discussions on renewals, amendments and pricing, working with Legal on terms.
Run the account rhythm. Lead QBRs, maintain account plans, keep the CRM accurate, and flag risks early.
Represent Ledger. Meet clients on-site and at industry events across EMEA, with occasional travel.
4+ years in a similar account management or customer success role, ideally in B2B Saa S or enterprise infrastructure software.
Proven experience managing financial institution clients such as banks, asset managers, custodians or payment providers.
A track record of upselling and expanding accounts against targets.
Hands-on experience with digital assets, or a clear and demonstrable interest in the space.
Excellent written and verbal communication in English.
Understanding of regulatory frameworks relevant to EMEA clients, such as Mi CAR, DORA, the Travel Rule, the Basel crypto-asset standards, FINMA requirements, or Middle East regimes like VARA (Dubai) and ADGM.
Familiarity with custody and key management concepts like MPC, HSMs and cold/warm/hot wallet setups.
Additional languages, especially German, French or Arabic.
Experience at a crypto-native firm, a bank's digital asset desk or a custody provider.
At Ledger, we are dedicated to continually investing in our employees which is why we offer more than just salaries; we provide comprehensive compensation packages that include a wide range of benefits.
Here are some of the benefits you can look forward to: Flexible work options - Our hybrid policy allows employees to work from home up to 3 times per week Health & Wellness support - Health and Life Insurance.
Financial growth opportunities - Employees can become shareholders in Ledger as well as other financial benefits depending on your country of work.
Commuter allowance - Ledger offers a commuter allowance to contribute to your preferred means of transportation.
Learning & Development - A comprehensive suite of training solutions providing a personalised learning experience for every employee.
For regionally specific benefits, your Talent Acquisition contact will be able to provide you with more information.
We're committed to building an inclusive hiring process. If you need any adjustments or accommodations, just let us know, we'll do our best to support you.
French-speaking Customer Success Account Manager in London employer: Ledger SAS
At Ledger, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture. Our Client Success Account Managers enjoy flexible work options, comprehensive health benefits, and tailored learning opportunities to support their professional growth. With a focus on innovation and collaboration, employees have the unique advantage of shaping the future of digital asset management while building meaningful relationships across Europe, the Middle East, and Africa.
StudySmarter Expert Advice🤫
We think this is how you could land French-speaking Customer Success Account Manager in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Ledger SAS. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Ledger SAS before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace French-speaking Customer Success Account Manager in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Ledger SAS:Your cover letter is your chance to shine! Tell us why you want to work at Ledger SAS specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Ledger SAS!
How to prepare for a job interview at Ledger SAS
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
