Account Manager/Customer Success Manager in London

About LedgerWe're a team of experts pushing the limits of what's possible, united by our common goal to unlock true freedom through digital ownership, making technology accessible for all. We believe change is constant and our team moves forward as one, with a culture of problem-solving where every employee is empowered and supported to challenge tradition and create solutions. Our mission is simple: to make self-custody accessible and give people the keys to their own financial futures. If you want to make a true impact, we want you to join us at Ledger. At Ledger, we're proud to be the global platform for digital assets and Web3, with over 20% of the world's crypto assets secured through our Ledger devices. With our headquarters in Paris, and offices in Vierzon, Grenoble, Montpellier, London, Portland, Geneva, Zurich and Central Singapore, we have a team of around 600 professionals developing a variety of products and services to enable individuals and companies to securely buy, store, swap, grow and manage crypto assets – including the Ledger hardware wallets line with more than 7.5 millions units already sold in 200 countries. Ledger has secured digital assets for millions of people. Ledger Enterprise brings the same security to institutions. Banks, exchanges, custodians and stablecoin issuers use our platform to hold, move and govern digital assets on infrastructure they control: Vault for self-custody, HSM On-Premises for institutions that need keys inside their own perimeter, TradeLink for off-exchange settlement, and Multisig for on-chain governance. You'll work closely with Business Development, Solutions Engineering, Product, Legal and Support, covering clients across Europe, the Middle East and Africa. Join a young, international, driven team in one of Ledger's fastest-growing areas. You will be their trusted advisor inside Ledger and their voice in our product roadmap. Grow accounts. Identify and close upsell and cross-sell opportunities such as new products, additional users, assets or entities. Lead commercial discussions on renewals, amendments and pricing, working with Legal on terms. Run the account rhythm. Lead QBRs, maintain account plans, keep the CRM accurate, and flag risks early. Represent Ledger. Meet clients on-site and at industry events across EMEA, with occasional travel. 4+ years in a similar account management or customer success role, ideally in B2B SaaS or enterprise infrastructure software. Proven experience managing financial institution clients such as banks, asset managers, custodians or payment providers. A track record of upselling and expanding accounts against targets. Hands-on experience with digital assets, or a clear and demonstrable interest in the space. Excellent written and verbal communication in English. Understanding of regulatory frameworks relevant to EMEA clients, such as MiCAR, DORA, the Travel Rule, the Basel crypto-asset standards, FINMA requirements, or Middle East regimes like VARA (Dubai) and ADGM.Familiarity with custody and key management concepts like MPC, HSMs and cold/warm/hot wallet setups. Additional languages, especially German, French or Arabic. Experience at a crypto-native firm, a bank's digital asset desk or a custody provider. At Ledger, we are dedicated to continually investing in our employees which is why we offer more than just salaries; we provide comprehensive compensation packages that include a wide range of benefits. Here are some of the benefits you can look forward to: Flexible work options - Our hybrid policy allows employees to work from home up to 3 times per weekHealth & Wellness support - Health and Life Insurance. Financial growth opportunities - Employees can become shareholders in Ledger as well as other financial benefits depending on your country of work. Commuter allowance - Ledger offers a commuter allowance to contribute to your preferred means of transportation. Learning & Development - A comprehensive suite of training solutions providing a personalised learning experience for every employee. For regionally specific benefits, your Talent Acquisition contact will be able to provide you with more information. We're committed to building an inclusive hiring process. If you need any adjustments or accommodations, just let us know, we'll do our best to support you.