At a Glance
- Tasks: Manage and grow a portfolio of institutional clients while driving product adoption and renewals.
- Company: Join a leading digital asset management company with a focus on innovation.
- Benefits: Enjoy flexible work options, health insurance, equity opportunities, and personalised training.
- Other info: Dynamic role with opportunities for travel and industry event representation.
- Why this job: Be a trusted advisor in the exciting world of digital assets and make a real impact.
- Qualifications: 4+ years in account management with experience in financial institutions and B2B SaaS.
The predicted salary is between 40500 - 49500 £ per year.
In this role, you will own and grow a portfolio of institutional Ledger clients across Europe, the Middle East and Africa. You will guide onboarding, integration and adoption, while leading renewals and expansion to hit targets. You’ll serve as a trusted advisor, shaping the product roadmap with client feedback and coordinating with Solutions Engineering. Expect on-site and industry event presence to represent Ledger and build cross-functional relationships. This is a chance to help institutions securely manage digital assets at scale.
Pay / Benefits
- Flexible work options - hybrid policy
- Health Life Insurance
- Financial growth opportunities - equity and other benefits
- Commuter allowance
- Learning Development - personalised training
Responsibilities
- Own a portfolio of institutional clients from onboarding through renewal and expansion
- Serve as primary contact for exchanges, banks, custodians and fintechs across operations to C-level
- Drive product adoption by explaining features, running workshops and guiding technical integrations with Solutions Engineers
- Identify and close upsell/cross-sell opportunities and manage expansion and retention targets
- Lead contract renewals and pricing discussions with Legal on terms
- Provide clear, prioritized product feedback to influence the roadmap
- Run account rhythm with QBRs, account plans, and CRM maintenance; flag risks early
- Represent Ledger at client meetings and industry events across EMEA with travel as needed
Key requirements
- 4+ years in a similar account management or customer success role in B2B SaaS or enterprise infrastructure software
- Proven experience managing financial institution clients (banks, asset managers, custodians, payment providers)
- Track record of upselling and expanding accounts against targets
- Experience negotiating contracts and renewals with enterprise clients
- Comfort with technical conversations: explain APIs, integration flows and security concepts without engineers in every meeting
- Hands-on experience with digital assets or strong interest in the space
- Excellent written and verbal English; ability to tailor messages to executives (CISO, Head of Operations, CFO)
- Structured, self-driven way of working
- Excellent communication
- Relationship building
- Strategic thinking
- APIs, integration flows
- Security concepts
- Understanding of digital assets and custody concepts
Client Success Account Manager employer: Ledger SAS
At Ledger, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture. Our Client Success Account Managers enjoy flexible work options, comprehensive health benefits, and tailored learning opportunities to support their professional growth. With a focus on innovation and collaboration, employees have the unique advantage of shaping the future of digital asset management while building meaningful relationships across Europe, the Middle East, and Africa.
StudySmarter Expert Advice🤫
We think this is how you could land Client Success Account Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Ledger SAS. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Ledger SAS before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Success Account Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Ledger SAS:Your cover letter is your chance to shine! Tell us why you want to work at Ledger SAS specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Ledger SAS!
How to prepare for a job interview at Ledger SAS
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
