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- Tasks: Lead and support the daily operations of Exmouth Leisure Centre, ensuring a safe and welcoming environment.
- Company: Join LED Community Leisure, a vibrant organisation focused on community wellbeing.
- Benefits: Enjoy 23-28 days annual leave, free gym access, and staff discounts.
- Why this job: Make a real impact in a fast-paced leisure environment while developing your leadership skills.
- Qualifications: Experience in a supervisory role and a passion for customer service are essential.
- Other info: Flexible working options and ongoing professional development opportunities available.
The predicted salary is between 25000 - 30000 £ per year.
As Duty Manager, you’ll be a key presence on shift, supporting the day‑to‑day operation of the centre and ensuring a safe, well‑run and welcoming environment for both customers and team members. You’ll act as a decision‑maker during duty shifts, deputising for the Leisure Manager as required and supporting operational teams across the site. The role includes responsibility for the centre’s aquatic facilities, requiring knowledge of pool safety and operations alongside wider centre operations. This varied, hands‑on position is suited to someone who enjoys leading people, maintaining high operational standards, and delivering excellent customer experiences in a fast‑paced leisure environment.
Key responsibilities
- Take responsibility for the safe, smooth and efficient running of the centre during duty shifts
- Lead, motivate and support operational teams across the facility
- Act as Duty Manager on shift, responding to incidents, issues and customer enquiries
- Ensure health & safety, safeguarding and operational procedures are followed at all times
- Oversee pool safety and support pool plant operations where required
- Manage first aid and emergency situations in line with training and procedures
- Support customer experience, retention and commercial performance
- Deputise for the Leisure Manager as required
What we’re looking for
- Previous experience in a Duty Manager or supervisory role within leisure
- National Pool Lifeguard Qualification (NPLQ) – or willingness to achieve
- Pool Plant Operator qualification – or willingness to achieve
- First Aid at Work certificate
- Strong leadership, communication and problem‑solving skills
- Ability to remain calm and decisive in a fast‑paced environment
- Confident IT skills, including leisure management systems
- A flexible, resilient and customer‑focused approach
Desirable (but not essential)
- Fire Safety, Health & Safety or Emergency Procedures training
- Experience supporting team training and development
- Ongoing professional development within leisure, fitness or wellbeing
Team benefits
- Starting from 23 days annual leave, increasing to 28 days with service, plus bank holidays (pro rata)
- Enhanced sickness pay after probationary period
- Free gym, swim and group exercise membership
- Staff Perks discount card – up to 20% off at food outlets and other LED benefits
- My Staff Shop employee savings scheme
- Employee Assistance Programme and counselling
- Annual leave purchase scheme
- Free bowling for team members and their household at Ocean
- Free soft play for dependents of team members at Ocean
- Personal development and training opportunities
- Flexible working options
- Pension scheme
- Voluntary Health Cash Plan
- Above & Beyond award and recognition scheme
Equality & Inclusion
At LED Group, diversity and inclusion are at the heart of what we do. We welcome applications from all backgrounds and abilities – your passion and dedication are what truly matter.
Duty Manager in Exmouth employer: LED Leisure
Contact Detail:
LED Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager in Exmouth
✨Tip Number 1
Get to know the company culture! Before your interview, check out LED Community Leisure's social media and website. Understanding their values and what they stand for will help you connect with them during your chat.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience as a Duty Manager.
✨Tip Number 3
Show off your leadership skills! Be ready to share specific examples of how you've motivated teams or handled tough situations in the past. This is your chance to shine and show why you're the right fit for the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you on their radar!
We think you need these skills to ace Duty Manager in Exmouth
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about creating a safe and welcoming environment for customers and team members alike.
Tailor Your Experience: Make sure to highlight any previous experience in a Duty Manager or supervisory role within leisure. We love seeing how your skills align with our needs, so don’t be shy about showcasing your leadership and problem-solving abilities!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and qualifications stand out without unnecessary fluff. Remember, we’re looking for someone who can remain calm and decisive!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at LED Leisure
✨Know Your Stuff
Make sure you brush up on your knowledge of pool safety and operations, as well as the day-to-day running of a leisure centre. Familiarise yourself with the key responsibilities listed in the job description so you can confidently discuss how your experience aligns with what they’re looking for.
✨Show Your Leadership Skills
Prepare examples of how you've led teams or managed situations in previous roles. Think about times when you motivated staff or resolved conflicts, as this will demonstrate your ability to lead effectively in a fast-paced environment.
✨Stay Calm Under Pressure
Since the role involves responding to incidents and customer enquiries, practice how you would handle stressful situations. You might even want to role-play potential scenarios with a friend to showcase your problem-solving skills during the interview.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the centre’s operations or team dynamics. This shows your genuine interest in the role and helps you determine if it’s the right fit for you.