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- Tasks: Welcome guests, take orders, and deliver friendly service in a lively sports bar.
- Company: Join a community-focused charitable trust with a vibrant atmosphere.
- Benefits: Free gym membership, staff discounts, ongoing training, and wellbeing support.
- Why this job: Be part of a supportive team and create memorable experiences for customers.
- Qualifications: Positive attitude, strong communication skills, and a passion for hospitality.
- Other info: Ideal for those who thrive in fast-paced environments and enjoy working with people.
The predicted salary is between 20000 - 25000 £ per year.
Be the face of great service in one of Exmouth’s most exciting venues. We’re looking for a warm, energetic Customer Service Assistant to join the team at The Engine Room Sports Bar, based within Ocean Exmouth. With its lively atmosphere, big match days, great food and drinks, and stunning seafront setting, The Engine Room is all about bringing people together and you’ll play a key role in making every visit a great one.
In this role, you’ll be welcoming guests, taking and serving food and drink orders, and delivering friendly, attentive service from start to finish. Whether customers are visiting for live sport, a social catch‑up or a relaxed drink, you’ll help create a welcoming, upbeat environment where everyone feels looked after. You’ll work closely with your teammates to keep service running smoothly during busy periods and special events, pitching in wherever needed to support the wider team.
You’ll feel confident talking through menu options, drinks and ingredients, helping guests make the right choice for their visit. You’ll also take pride in maintaining high standards across the venue, keeping tables clean, resetting spaces promptly and ensuring health, safety and hygiene standards are met at all times.
This role would suit someone who genuinely enjoys hospitality and working with people. Barista training or experience is preferred, and previous hospitality or customer service experience is beneficial, though not essential. More important is a positive attitude, strong communication skills and the ability to stay calm and focused in a fast‑paced environment. You’ll be adaptable, reliable and enthusiastic about being part of a growing, supportive team. Due to licensing laws, applicants must be 18 or over.
WHAT YOU’LL GET IN RETURN
- Complimentary gym and swim membership
- Staff perks discount card (up to 20% off food outlets and more)
- Access to My Staff Shop employee benefits
- Employee Assistance Programme, including counselling and wellbeing support
- Free bowling for you and your household at Ocean
- Free soft play for your dependents at Ocean
- Ongoing training and development opportunities
- Above & Beyond Award Scheme recognising outstanding contributions
At LED Group, we’re a community‑focused charitable trust with a clear mission: to help people feel better and get more out of life. Our values — Care, Collaborate, Excel and Trust — guide how we work and how we support both our customers and our teams. We’re proud to be an inclusive employer and welcome applications from people of all backgrounds. If you enjoy delivering great service, working in a vibrant environment and being part of something that makes a difference, we’d love to hear from you.
Customer Service Advisor - The Engine Room Ocean in Exmouth employer: LED Leisure
Contact Detail:
LED Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - The Engine Room Ocean in Exmouth
✨Tip Number 1
Get to know the venue! Before your interview, pop into The Engine Room and soak up the atmosphere. Chat with staff and customers to get a feel for the vibe. This will help you show genuine enthusiasm during your interview.
✨Tip Number 2
Practice your people skills! Since this role is all about customer service, think of some scenarios where you can demonstrate your ability to handle different types of customers. Role-playing with a friend can really help you nail those responses.
✨Tip Number 3
Show off your adaptability! In a fast-paced environment like The Engine Room, being flexible is key. Prepare examples from your past experiences where you’ve had to think on your feet or juggle multiple tasks at once.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows you're keen and makes it easier for us to keep track of your application. Plus, you’ll be one step closer to joining our awesome team!
We think you need these skills to ace Customer Service Advisor - The Engine Room Ocean in Exmouth
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for hospitality and working with people. A warm and friendly tone can make a big difference.
Tailor Your Experience: Make sure to highlight any relevant experience you have in customer service or hospitality. Even if it’s not directly related, share how your skills can contribute to creating that welcoming atmosphere we’re all about at The Engine Room.
Be Specific About Your Skills: Mention specific skills that align with the role, like strong communication or the ability to stay calm under pressure. We love seeing candidates who understand what it takes to thrive in a fast-paced environment!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at The Engine Room. Don’t miss out!
How to prepare for a job interview at LED Leisure
✨Know the Venue
Before your interview, take some time to research The Engine Room Sports Bar. Familiarise yourself with their menu, special events, and the overall vibe of the place. This will not only show your genuine interest but also help you answer questions about how you would fit into their team.
✨Show Your Personality
As a Customer Service Advisor, your warm and energetic personality is key. During the interview, let your enthusiasm shine through. Share examples of how you've created a welcoming atmosphere in previous roles or how you handle busy situations with a smile.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to stay calm under pressure. Think of specific scenarios from your past experiences where you successfully managed customer complaints or busy periods, and be ready to discuss them in detail.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or what a typical day looks like at The Engine Room. This shows your interest in the role and helps you gauge if it’s the right fit for you.