At a Glance
- Tasks: Lead a dynamic box office team and ensure top-notch customer service.
- Company: Join the vibrant Exmouth Pavilion, a hub for exciting events.
- Benefits: Enjoy 23 days annual leave, gym membership, and exclusive staff discounts.
- Other info: Great opportunities for training and career development await you.
- Why this job: Be at the heart of live events and make a real impact.
- Qualifications: Experience in customer service and strong leadership skills required.
The predicted salary is between 25000 - 30000 £ per year.
We're looking for an experienced and motivated Box Office Team Leader to join the team at Exmouth Pavilion. This is a fantastic opportunity to lead a busy box office at the heart of a vibrant events programme, where no two days are the same. If you're passionate about customer service, confident leading a team, and enjoy working in a fast‑paced, live events environment, we'd love to hear from you.
What you'll be doing
You will oversee the day‑to‑day running of the box office, ensuring everything runs smoothly while delivering an excellent customer experience.
Key responsibilities
- Leading and supporting the Box Office Team to deliver high standards of service
- Acting as the first point of escalation for customer and team queries
- Managing ticket sales, bookings, and box office systems
- Monitoring performance and supporting sales to maximise revenue
- Supporting event delivery, working closely with front‑of‑house teams
- Overseeing financial processes including cash handling and reconciliations
You will also step in to support the Programming & Events Coordinator when needed, helping manage bookings and ensuring continuity across the events programme.
Ideal candidate
- Experience in a customer‑facing role (box office, events, leisure or hospitality)
- Strong leadership or supervisory experience
- Excellent communication and problem‑solving skills
- Confidence using ticketing or booking systems
- A proactive, hands‑on approach and ability to work under pressure
Experience in a theatre, events or entertainment setting would be a big advantage, but isn't essential.
Required qualifications / certifications
- First Aid at Work
- Fire Marshal qualification
Benefits and perks
- 23 days annual leave (rising to 28 with service) + bank holidays
- Free gym, swim and group exercise membership
- Staff Perks Discount Card (including food discounts)
- My Staff Shop savings scheme
- Employee Assistance Programme
- Training and development opportunities
- Pension scheme and health cash plan
- 'Above & Beyond' recognition scheme
Box Office Team Leader in Exmouth employer: LED Leisure
Exmouth Pavilion is an exceptional employer, offering a dynamic work environment at the heart of a vibrant events programme. With a strong focus on employee growth, we provide extensive training and development opportunities, alongside generous benefits such as 23 days annual leave, free gym membership, and a supportive culture that values diversity and inclusion. Join us to lead a passionate team in delivering outstanding customer service while enjoying the unique advantages of working in a lively entertainment setting.
StudySmarter Expert Advice🤫
We think this is how you could land Box Office Team Leader in Exmouth
✨Tip Number 1
Get to know the venue! Familiarise yourself with Exmouth Pavilion and its events. This will not only help you stand out in interviews but also show your genuine interest in the role.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even put in a good word for you when you apply through our website.
✨Tip Number 3
Show off your leadership skills! Prepare examples of how you've successfully led a team or resolved customer issues in the past. This will demonstrate your fit for the Box Office Team Leader role.
✨Tip Number 4
Be proactive! If you have ideas on improving customer service or ticket sales, share them during your interview. It shows you're not just looking to fill a position but are genuinely invested in making a difference.
We think you need these skills to ace Box Office Team Leader in Exmouth
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, make sure to highlight your passion for customer service. We want to see how you've gone above and beyond in previous roles to create fantastic experiences for customers.
Demonstrate Your Leadership Skills:As a Box Office Team Leader, you'll be leading a team, so it's crucial to showcase your leadership experience. Share specific examples of how you've motivated and supported your team in past roles.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that get straight to the heart of your experience and skills relevant to the role.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Exmouth Pavilion.
How to prepare for a job interview at LED Leisure
✨Know Your Stuff
Before the interview, make sure you’re familiar with the box office operations and customer service standards. Research Exmouth Pavilion and its events programme so you can speak confidently about how your experience aligns with their needs.
✨Showcase Your Leadership Skills
Be ready to discuss your leadership style and provide examples of how you've successfully led a team in a fast-paced environment. Highlight any specific situations where you resolved conflicts or improved team performance.
✨Demonstrate Problem-Solving Abilities
Prepare for situational questions that test your problem-solving skills. Think of scenarios where you had to handle difficult customers or unexpected issues, and explain how you managed them effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, upcoming events, or how success is measured in the role. This shows your genuine interest and helps you assess if it’s the right fit for you.
