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- Tasks: Lead daily operations, support your team, and ensure excellent customer service.
- Company: Join LED Community Leisure Ltd, a charitable trust focused on health and community.
- Benefits: Enjoy 23-28 days annual leave, gym membership, and staff discounts.
- Why this job: Make a real impact in a vibrant hospitality environment at Exeter Airport.
- Qualifications: Confident leader with strong communication skills and a passion for hospitality.
- Other info: Flexible working opportunities and career progression await you!
The predicted salary is between 24000 - 28000 £ per year.
COASTLINE & COVE TEAM LEADER – EXETER AIRPORT
Led by LED Community Leisure Ltd, a charitable trust dedicated to improving health, wellbeing and community experiences. We provide high‑quality food and drink in a friendly, welcoming environment at Exeter Airport. Please note: early morning shifts are part of this role, so reliable transport is essential.
ABOUT LED COMMUNITY LEISURE LTD
LED is a charitable trust dedicated to improving health, wellbeing and community experiences. Our airport hospitality outlets provide high‑quality food and drink in a friendly, welcoming environment at pace, and always with great customer service at heart.
THE ROLE
As Coastline & Cove Team Leader, you’ll lead the day‑to‑day operation of both units, supporting your team on shift, coordinating rotas, and maintaining excellent standards throughout service. You’ll lead by example, creating a positive and inclusive culture where colleagues feel supported and motivated, while ensuring customers receive a consistently great experience.
WHAT YOU’LL BE DOING
- Leading daily operations across Coastline Café and Cove Pod
- Supporting, coaching and motivating your team to deliver excellent service
- Creating a welcoming, inclusive and supportive team environment
- Maintaining high standards of food safety, hygiene, health and safety
- Helping manage rotas and staffing to ensure smooth operations
- Bringing forward ideas to improve service and enhance the customer experience
ABOUT YOU
You’ll be a confident and approachable leader who enjoys working in a busy hospitality setting and supporting others to succeed.
- Strong communication skills and a positive, people‑focused approach
- A genuine passion for hospitality and customer service
- Commercial awareness with an eye for improvement
- A collaborative leadership style and the confidence to lead from the front
WHY JOIN LED?
At LED, our people matter. Your contribution will be recognised, your ideas welcomed, and your development supported. You’ll join an organisation with a strong community purpose and real opportunities to grow your career.
FANTASTIC TEAM BENEFITS
- Annual leave from 23 days (pro rata), rising to 28 days with service, plus bank holidays
- Enhanced sickness pay (after probation)
- Complimentary gym, swim and group exercise membership
- Staff Perks Discount Card – save up to 20% at food outlets, plus exclusive LED discounts
- My Staff Shop employee benefit scheme
- Employee Assistance Programme & confidential counselling
- Annual leave purchase scheme for extra flexibility
- Free bowling for you and your household at Ocean
- Free soft play for dependent children at Ocean
- Personal development training and career progression opportunities
- Flexible working opportunities
- Competitive pension scheme and voluntary health cash plan
- ‘Above & Beyond’ Award Scheme recognising exceptional contributions
DIVERSITY & INCLUSION
LED Group is proud to be an inclusive employer and welcomes applications from all backgrounds and abilities. Your passion, commitment and desire to make a positive difference matters most.
Hospitality Team Leader - Coastline and Cove in Exeter employer: LED Leisure
Contact Detail:
LED Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Team Leader - Coastline and Cove in Exeter
✨Tip Number 1
Get to know the company culture! Before your interview, check out LED Community Leisure's social media and website. Understanding their values will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or improved service in a busy environment. This will help you demonstrate your skills and passion for hospitality during the interview.
✨Tip Number 3
Be ready to discuss your ideas! LED is all about improving customer experiences, so come prepared with suggestions on how you could enhance service at Coastline Café and Cove Pod. This shows initiative and that you’re thinking ahead.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email expressing your appreciation for the opportunity. It’s a nice touch that keeps you on their radar and shows your enthusiasm for the role.
We think you need these skills to ace Hospitality Team Leader - Coastline and Cove in Exeter
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share specific experiences that highlight your customer service skills and how you’ve made a positive impact in previous roles.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to see your personality, but also appreciate a well-structured application that’s easy to read.
Highlight Your Leadership Skills: As a Team Leader, it’s crucial to showcase your leadership abilities. Mention any past experiences where you’ve successfully led a team, supported colleagues, or improved service standards. We’re looking for someone who can inspire others!
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at LED Leisure
✨Know the Company
Before your interview, take some time to research LED Community Leisure Ltd. Understand their mission, values, and what they stand for. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Leadership Skills
As a Coastline & Cove Team Leader, you'll need to demonstrate your leadership abilities. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved service quality. Be ready to discuss how you can create a positive and inclusive culture.
✨Prepare for Customer Service Scenarios
Expect questions about handling difficult customer situations or improving customer experiences. Think of specific instances where you provided excellent service or turned a negative experience into a positive one. This will highlight your passion for hospitality and customer service.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask the interviewer. Inquire about team dynamics, opportunities for professional development, or how they measure success in this role. This shows that you're engaged and serious about contributing to the team.