Customer Service Assistant

Customer Service Assistant – Ocean, Exmouth

Join the LED Group and be part of something special.

About the Role

Become the welcoming face of Ocean, greeting every guest at our bowling alley and restaurants with genuine warmth and a positive outlook. You’ll take and serve food and drink orders, always ensuring our guests’ needs are met with efficiency and friendliness. Teamwork is at the heart of what we do, so you’ll work closely with colleagues to deliver smooth, timely service—even during our busiest moments and special occasions.

Your confidence in sharing our menu, ingredients, and options will help guests make the best choices. You’ll be responsible for keeping tables spotless and inviting, resetting them to the highest standards of cleanliness and presentation. Adherence to health, safety, and hygiene procedures is a must, and you’ll happily lend a hand wherever needed across the team.

About You

• Barista training or experience is essential
• A genuine passion for hospitality and caring for people
• Experience in hospitality or fast‑paced customer service is a bonus, but enthusiasm and a willingness to learn are just as important
• Clear, confident communicator who thrives in a team environment
• Calm under pressure, with an eye for detail and pride in your work
• Adaptable, friendly, and keen to join an ambitious, growing team
• Applicants must be 18 or over due to licensing laws

Why Choose Ocean?

Set on Exmouth’s beautiful seafront, Ocean is a lively, community‑focused leisure centre offering bowling, soft play, fantastic events, and dining. We’re building a destination that brings pride to the town—and we’d love you to help us shape its future.

• Work in a stunning seaside location
• Friendly, values‑driven team where your contribution counts
• Continuous training and opportunities for personal growth

Team Benefits

• Free Gym and Swim membership
• Staff Perks Discount Card—save up to 20% at food outlets and enjoy other exclusive benefits
• My Staff Shop scheme for extra savings
• Employee Assistance Programme, including counselling and wellbeing support
• Free bowling for you and your household at Ocean
• Free soft play access for your dependents
• Ongoing training and development opportunities
• Above & Beyond Award Scheme to celebrate exceptional contributions

Join Our Inclusive Community

Our commitment to diversity and inclusion is central to our mission at LED Group. We encourage applicants from all walks of life—your passion and dedication are what truly matter.

Closing Date: 18.01.2026