At a Glance
- Tasks: Welcome customers and serve food and drinks with a smile.
- Company: Join a vibrant team at Exeter Airport's food and drink outlets.
- Benefits: Flexible hours, competitive pay, and awesome staff discounts.
- Other info: Enjoy perks like free gym membership and ongoing training.
- Why this job: Be part of a friendly team and make travellers' days better.
- Qualifications: Positive attitude and great communication skills are key.
The predicted salary is between 12 - 15 € per hour.
We're expanding our team at Exeter Airport and are looking for friendly, reliable Customer Service Assistants to join us on a casual basis across our vibrant food and drink outlets. From early morning departures to late-night arrivals, you'll be part of a team delivering great service to travellers from around the world.
Responsibilities
- Welcoming customers and creating a positive first impression
- Taking and serving food and drink orders efficiently and to a high standard
- Sharing your knowledge of our menus and helping customers make choices
- Keeping work areas clean, organised, and ready for service
- Supporting your team across all airport outlets during busy periods
- Following health, safety, and hygiene standards at all times
Shift patterns & pay
- Shifts available across a 24-hour operation, including early starts (from 2:30am)
- Flexibility to work weekends and bank holidays is essential
- Time and a half pay for hours worked between midnight and 6am
- Own transport is required
Qualifications
- A positive attitude and willingness to learn
- Great customer service and communication skills
- Ability to stay calm and helpful in a busy environment
- Reliable and punctual team players
- Previous hospitality or retail experience is helpful but not essential
Benefits
- Flexible, casual working to suit your lifestyle
- Competitive pay with enhanced rates for night shifts
- Free on-site parking
- Staff discounts and access to exclusive benefits
- Ongoing training and development opportunities
- A supportive, friendly and inclusive team environment
Team benefits
- Free Gym & Swim membership
- My Staff Shop employee discounts
- Employee Assistance Programme & counselling
- Online training and development
- Pension scheme
- Staff perks discount card
- Health cash plan
- Recognition awards
- Free bowling and soft play at Ocean (for you and your household)
Customer Service Assistant employer: LED Leisure
Join our dynamic team at Exeter Airport, where we prioritise a friendly and inclusive work culture that values your contributions. As a Customer Service Assistant, you'll enjoy flexible working hours, competitive pay with enhanced rates for night shifts, and a range of employee benefits including free gym membership and ongoing training opportunities. Experience the excitement of working in a vibrant environment while delivering exceptional service to travellers from around the globe.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Get to know the company! Before you step into that interview, do a bit of research on Exeter Airport and their food and drink outlets. Understanding their vibe and values will help you connect better during your chat.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a mate or in front of the mirror. This will help you feel more confident and articulate when discussing your customer service skills.
✨Tip Number 3
Show off your personality! When you're chatting with the hiring team, let your friendly and positive attitude shine through. They’re looking for someone who can create a great first impression, so be yourself!
✨Tip Number 4
Apply through our website! It’s super easy and ensures your application gets directly to us. Plus, you’ll find all the latest opportunities there, so keep an eye out for any shifts that suit your schedule.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your friendly and positive attitude shine through! We want to see the real you, so don’t be afraid to show off your personality and how you can contribute to our vibrant team.
Tailor Your Application:Make sure to customise your application for the Customer Service Assistant role. Highlight any relevant experience or skills that match what we’re looking for, like your ability to stay calm in busy environments or your previous customer service experience.
Keep It Clear and Concise:We appreciate a straightforward application! Keep your writing clear and to the point, making it easy for us to see why you’d be a great fit for our team at Exeter Airport. Avoid fluff and focus on what makes you stand out.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate, so give it a go!
How to prepare for a job interview at LED Leisure
✨Know the Role Inside Out
Before your interview, make sure you understand what a Customer Service Assistant does at Exeter Airport. Familiarise yourself with the responsibilities listed in the job description, like taking orders and creating a positive first impression. This will help you answer questions confidently and show that you're genuinely interested.
✨Show Off Your People Skills
Since this role is all about customer service, be ready to share examples of how you've provided great service in the past. Think of situations where you’ve helped customers or resolved issues. This will demonstrate your ability to stay calm and helpful, even in busy environments.
✨Dress for Success
Even though it’s a casual position, first impressions matter! Dress smartly and appropriately for the interview. It shows that you respect the opportunity and are serious about joining their team. Plus, it’ll help you feel more confident during the interview.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of your interview. This could be about shift patterns, team dynamics, or training opportunities. It shows that you’re engaged and eager to learn more about the role and the company, which can set you apart from other candidates.
