At a Glance
- Tasks: Lead shifts, support your team, and ensure excellent customer service in a busy airport.
- Company: Join LED, a charitable organisation focused on career growth and development.
- Benefits: 23 days holiday, enhanced sickness pay, free gym membership, and unique perks.
- Other info: Flexible working options and opportunities for personal and professional development.
- Why this job: Gain real leadership experience and grow into management roles with support.
- Qualifications: Passion for hospitality, confidence in leading, and a hands-on mindset.
The predicted salary is between 30000 - 40000 £ per year.
Why This Role is Different
This isn't just another Team Leader role. You'll gain real responsibility, leadership experience, and development support, helping you build the skills you need to progress into Assistant Manager and beyond.
About the Role
You'll be at the heart of the operation leading shifts, supporting your team, and helping deliver a consistently great customer experience in a busy airport environment. This is a visible leadership role, where you'll:
- Lead from the front during service
- Take ownership of shifts and team performance
- Build confidence managing people, pace, and pressure
- Play a key part in maintaining high standards every day
You won't just follow processes; you'll help shape how the team works and improves.
What You’ll Be Doing
- Leading shifts and supporting day-to-day operations
- Coaching and motivating your team in real time
- Creating a positive, energetic team environment
- Making sure service runs smoothly during busy periods
- Supporting with rotas and staffing decisions
- Maintaining high standards across food safety, hygiene and H&S
- Spotting opportunities to improve service and team performance
What matters most is
- A passion for hospitality and great service
- Confidence leading people or wanting to grow into it
- A hands-on, 'lead by example' mindset
- The ability to stay calm and positive under pressure
- A genuine interest in developing yourself and others
If you're ready to move into management, we want to hear from you.
Shift Pattern (Important to Know)
This role includes early morning starts, so reliable transport to Exeter Airport is essential. Hours worked between 12am-6am are paid at time and a half (£20.13 per hour).
Why Join LED?
At LED, we don't just offer jobs - we build careers. You'll be joining a charitable organisation that invests in its people, supports development, and provides real opportunities to grow into management roles.
What You’ll Get
- 23 days holiday (rising to 28 with service) + bank holidays
- Enhanced sickness pay (after probation)
- Free gym, swim & group exercise membership
- Staff discount card (up to 20% off)
- Employee Assistance Programme
- Career development & progression opportunities
- Flexible working where possible
- Pension scheme & health cash plan
- 'Above & Beyond' recognition scheme
- Plus unique perks like free bowling & soft play at Ocean
Inclusive Employer
Airport Hospitality Team Lead — Lead Shifts, Grow into Management employer: LED Leisure
At LED, we pride ourselves on being more than just an employer; we are a community that fosters growth and development. As an Airport Hospitality Team Lead, you'll not only lead a dynamic team in a fast-paced environment but also benefit from extensive career progression opportunities, generous holiday allowances, and unique perks like free gym memberships and discounts. Our commitment to employee well-being and a supportive work culture makes us an exceptional place to build your career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Airport Hospitality Team Lead — Lead Shifts, Grow into Management
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership skills in real-life situations. Whether it's volunteering or taking charge of a group project, showing that you can lead under pressure will make you stand out. Remember, they want someone who can handle the hustle of a busy airport environment!
✨Tip Number 3
Prepare some questions to ask during your interview. This shows you're engaged and serious about the role. Ask about their approach to team development or how they maintain high standards in service – it’ll give you insight and show you’re thinking ahead.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you on their radar as they make their decision.
We think you need these skills to ace Airport Hospitality Team Lead — Lead Shifts, Grow into Management
Some tips for your application 🫡
Show Your Passion for Hospitality:When you're writing your application, let your love for hospitality shine through! Share experiences that highlight your commitment to great service and how you’ve made a difference in previous roles.
Lead by Example:Since this role is all about leadership, make sure to include examples of how you've led teams or projects in the past. We want to see your hands-on approach and how you inspire others to perform at their best!
Be Yourself:Don’t be afraid to let your personality come through in your application. We’re looking for someone who can create a positive team environment, so show us what makes you unique and how you can contribute to our culture.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at LED Leisure
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of the Airport Hospitality Team Lead. Familiarise yourself with leading shifts, coaching your team, and maintaining high standards. This will help you speak confidently about how your skills align with what they’re looking for.
✨Showcase Your Leadership Style
Since this role is all about leadership, be prepared to discuss your approach to managing people. Share examples of how you've motivated a team or handled pressure in a busy environment. They want to see that you can lead by example and create a positive atmosphere.
✨Demonstrate Your Passion for Hospitality
Make it clear that you have a genuine interest in providing great service. Talk about your experiences in hospitality and how you’ve gone above and beyond to ensure customer satisfaction. This will show them that you’re not just looking for a job, but a career in this field.
✨Prepare Questions That Matter
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful ones that reflect your interest in the role and the company, such as how they support career development or what their expectations are for the team. This shows you’re serious about growing with them.
