At a Glance
- Tasks: Welcome customers, serve food and drinks, and create a positive atmosphere at Exeter Airport.
- Company: Join a supportive team at Exeter Airport, where every day is unique.
- Benefits: Enjoy flexible working, free parking, gym membership, and staff discounts.
- Other info: Full training provided; perfect for those looking to start a career in hospitality.
- Why this job: Be part of exciting journeys and make holidays memorable for travellers.
- Qualifications: A friendly attitude and a passion for customer service are key; experience is a bonus.
The predicted salary is between 18900 - 23100 £ per year.
Every day is different at the airport.
One moment you're serving an early-morning coffee to a business traveller, the next you're helping a family start their holiday with a smile.
If you thrive in a busy environment and enjoy being part of a supportive team, this could be the perfect role for you.
What You'll Be Doing As a Customer Service Assistant, you'll play a key role in providing an outstanding experience for passengers travelling through Exeter Airport.
Your responsibilities will include
- Welcoming customers and creating a positive first impression
- Taking food and beverage orders and providing excellent table or counter service
- Preparing and serving food and drinks to the highest standards
- Sharing your menu and product knowledge to help customers make informed choices
- Working alongside colleagues to ensure smooth and efficient service
- Maintaining excellent standards of cleanliness, food safety and hygiene
- Supporting across our airport hospitality outlets when required
- Helping create a friendly and enjoyable atmosphere for every customer
- Shift Information
Our airport operation runs around flight schedules, so flexibility is essential.
- Shifts may start as early as 2:30am
- Weekend and bank holiday working will be required
- Time and a half is paid for all hours worked between 12:00am and 6:00am
- Due to early morning and late-night shifts, candidates must have their own reliable transport to and from Exeter Airport
- Successful applicants will be required to complete airport security clearance procedures
Imagine starting your day helping excited holidaymakers begin their adventures, serving great food and drinks in a fast-paced airport environment, and working alongside a friendly team who genuinely enjoy what they do.
We're looking for enthusiastic, customer-focused individuals to join our hospitality team at Exeter Airport.
Whether you've worked in hospitality before or are looking for a fresh opportunity, if you enjoy working with people and take pride in delivering excellent service, we'd love to hear from you.
We're interested in your attitude just as much as your experience.
You'll be a great fit if you
- Enjoy meeting and helping people
- Have a positive and friendly approach
- Can remain calm and professional during busy periods
- Are reliable, punctual and take pride in your work
- Enjoy working as part of a team
- Can deliver excellent customer service with confidence and enthusiasm
Previous experience in hospitality, retail or customer service is desirable, but not essential. Full training will be provided.
At LED Enterprises, we value our team members and offer an excellent range of benefits, including:
- Comprehensive induction and training
- Free on-site airport parking
- Gym & Swim Membership
- My Staff Shop Employee Benefit Scheme
- Employee Assistance Programme and Counselling Support
- Flexible Working Opportunities
- Staff Discounts
- Shout Out Award Scheme
- Free Bowling for team members and their household at Ocean, Exmouth
- Free Soft Play for dependants of team members at Ocean, Exmouth
- Join Our Inclusive Community
- #J-18808-Ljbffr
Customer Service Assistant employer: LED Leisure
At LED Enterprises, we pride ourselves on creating a vibrant and supportive work environment at Exeter Airport, where every day brings new opportunities to connect with customers and make their travel experience memorable. Our commitment to employee growth is reflected in our comprehensive training programmes and flexible working options, ensuring that you can thrive both personally and professionally. With a range of benefits including free gym memberships, staff discounts, and a strong emphasis on teamwork, joining our hospitality team means becoming part of a community that values your contributions and celebrates your successes.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at LED Leisure. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like LED Leisure before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to LED Leisure:Your cover letter is your chance to shine! Tell us why you want to work at LED Leisure specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at LED Leisure!
How to prepare for a job interview at LED Leisure
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
