At a Glance
- Tasks: Welcome members and guests, provide excellent customer service, and support club activities.
- Company: The Cranford Club, a vibrant community hub in Exmouth.
- Benefits: Free gym membership, employee perks, and a supportive team environment.
- Other info: Flexible shifts with varied tasks in a lively atmosphere.
- Why this job: Join a friendly team and make a positive impact on people's experiences.
- Qualifications: Passion for customer service and a friendly, approachable attitude.
The predicted salary is between 10.8 - 13.2 £ per hour.
- Front of House Team Member
- The Cranford Club, Exmouth
Be the face of a thriving community club.
Are you friendly, approachable and passionate about delivering great customer service?
Do you enjoy meeting new people and creating a welcoming experience for everyone who walks through the door?
The Cranford Club is looking for a Casual Front of House Team Member to join our team.
This is a varied role where you'll play an important part in creating a positive experience for our members and guests while supporting the day-to-day operation of a busy and vibrant club.
About The Cranford Club
The Cranford Club is a well-established members' club in the heart of Exmouth, offering a welcoming environment where people come together to socialise, relax and enjoy a wide range of activities.
We pride ourselves on delivering excellent service and creating a friendly atmosphere that keeps members coming back.
As part of the wider LED Group family, you'll be joining an organisation with a strong commitment to our communities and a clear mission to help people feel better and get more out of life.
The Role
As a Front of House Team Member, you'll often be the first person our members and visitors see.
You'll provide a warm welcome, answer enquiries, support club activities and help ensure the smooth running of the venue.
Please note must be over the age of 18 due to licensing laws
Your responsibilities will include
- Welcoming members and guests and providing excellent customer service.
- Handling enquiries, bookings and payments.
- Supporting the bar, events and hospitality teams as required.
- Serving customers in the attached bar area with hot and cold drinks & keeping the area tidy.
- Assisting with the setup and preparation of club activities and events.
- Maintaining a clean, safe and welcoming environment.
- Working flexibly as part of a team to meet the needs of the club.
No two shifts are the same, making this a great opportunity for someone who enjoys variety and interacting with people.
About You
We're looking for someone who
- Loves working with people and providing great customer service.
- Is friendly, confident and approachable.
- Communicates effectively and remains professional under pressure.
- Is reliable, flexible and willing to learn.
- Enjoys working as part of a team.
- Can adapt to a variety of tasks and changing priorities.
Previous customer service, hospitality, bar or reception experience would be beneficial, but your attitude and enthusiasm are what matter most.
Why Join LED Group?
At LED Group, we're a community-focused organisation with a simple mission:
Help people feel better and get more out of life.
When you join us, you'll benefit from
- Free Gym & Swim Membership
- Employee Assistance Programme and wellbeing support
- Staff perks and discount schemes
- My Staff Shop Employee Benefits Scheme
- Free Bowling and Soft Play for eligible household members
- Discounts across our hospitality venues
- A supportive and welcoming team environment
Interested?
If you're looking for a flexible role where you can meet new people, make a difference and be part of a friendly team, we'd love to hear from you.
We’re proud to be an inclusive employer and welcome applications from all backgrounds.
What matters most is your passion, commitment, and ability to deliver great customer experiences.
Front of House in Exmouth employer: LED Community Leisure
Join our vibrant team at Exmouth Pavilion, where you'll thrive in a lively atmosphere filled with live events and theatre. We offer flexible working hours, a supportive environment, and numerous opportunities for personal growth within the hospitality sector, alongside fantastic perks like free gym memberships and employee discounts. Be part of a community that values collaboration and excellence, making every guest's experience memorable.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House in Exmouth
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at LED Community Leisure and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Front of House in Exmouth
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at LED Community Leisure that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at LED Community Leisure.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at LED Community Leisure get a sense of who you are beyond your experience!
How to prepare for a job interview at LED Community Leisure
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at LED Community Leisure and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
