At a Glance
- Tasks: Create memorable experiences for guests in a vibrant restaurant environment.
- Company: Join the energetic team at The Deck Restaurant and The Engine Room.
- Benefits: Enjoy flexible hours, annual leave, gym access, and staff discounts.
- Other info: Full training provided; no experience necessary!
- Why this job: Be part of a lively venue and develop valuable customer service skills.
- Qualifications: Enthusiasm, teamwork, and a passion for great customer service are essential.
The predicted salary is between 24874 - 30402 £ per year.
The Deck Restaurant & The Engine Room, Ocean Exmouth is looking for enthusiastic, customer-focused people to help create an outstanding experience for every guest. If you thrive in a fast-paced environment, enjoy meeting people, and want to be part of a friendly and energetic team, we'd love to hear from you.
What You'll Be Doing
- Providing friendly and attentive service to customers
- Taking food and drink orders and serving customers efficiently
- Preparing and serving drinks in line with company standards
- Supporting live sport, entertainment, quiz nights, and special events
- Creating a positive, welcoming atmosphere for all guests
- Maintaining high standards of cleanliness and presentation throughout the venue
- Processing payments and handling customer enquiries
- Working as part of a close-knit team to deliver great service during busy periods
- Helping with set-up and close-down duties as required
What We're Looking For
- Friendly, approachable, and confident talking to customers
- A strong team player who enjoys working with others
- Reliable, flexible, and willing to get stuck in
- Comfortable working in a fast-paced hospitality environment
- Passionate about delivering a great customer experience
- Available to work evenings, weekends, and busy event periods
Previous experience in hospitality, bars, restaurants, leisure, or customer-facing roles would be an advantage, but full training will be provided. Most importantly, we're looking for people with a positive attitude and a genuine desire to make every visit enjoyable for our customers.
Why Join the team at Ocean?
- Be part of a vibrant and growing local venue
- Work alongside a supportive and friendly team
- Meet new people and build valuable customer service skills
- Play a key role in creating memorable experiences for our customers
- Gain experience across a variety of events, live sport, and entertainment nights
Why Join LED?
At LED, we're all about people – our communities, our customers, and our teams. We invest in our people and create opportunities for everyone to grow and develop.
Benefits Include:
- 23–28 days annual leave (pro rata) plus bank holidays
- Enhanced sickness pay scheme (post-probation)
- Free gym, swim, and exercise classes
- Staff Perks Discount Card (up to 20% off food outlets)
- My Staff Shop savings scheme
- Employee Assistance Programme and counselling support
- Annual leave purchase scheme
- Flexible working opportunities
- Pension scheme
- Voluntary health cash plan
- Above & Beyond Award Scheme
Plus:
- Free bowling for you and your household at Ocean, Exmouth
- Free soft play for your dependants at Ocean, Exmouth
Our Mission & Values
Mission: Help people feel better and get more out of life.
Values: Care | Collaborate | Excel | Trust
Diversity & Inclusion
We welcome applications from all backgrounds and abilities. What matters most is your passion for people, commitment to great service, and desire to be part of a team that creates experiences our community loves.
Customer Service Assistant - Full Time in Exmouth employer: LED Community Leisure
Joining the Tor Bar team at Exeter Airport means becoming part of a dynamic and inclusive hospitality environment where exceptional customer service is at the heart of what we do. With benefits like enhanced pay for early shifts, free on-site parking, and opportunities for personal development, we prioritise employee well-being and growth. Our vibrant work culture encourages collaboration and recognition, making it an excellent place for those looking to thrive in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant - Full Time in Exmouth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at LED Community Leisure. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like LED Community Leisure before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Assistant - Full Time in Exmouth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to LED Community Leisure:Your cover letter is your chance to shine! Tell us why you want to work at LED Community Leisure specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at LED Community Leisure!
How to prepare for a job interview at LED Community Leisure
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
