At a Glance
- Tasks: Create memorable experiences for guests in a lively sports bar environment.
- Company: The Engine Room, a vibrant hub for live sport and music.
- Benefits: Generous leave, gym access, discounts, and flexible working options.
- Other info: Opportunities for growth and a supportive community-focused culture.
- Why this job: Join a fun team and develop valuable customer service skills.
- Qualifications: Enthusiasm, teamwork, and a passion for great customer service.
The predicted salary is between 28000 - 30000 £ per year.
The Engine Room, Exmouth is a hub for live sport, live music, quizzes, events, great food, and memorable nights out. We are proud to be a key part of the local community and are looking for enthusiastic, customer-focused people to help us create an outstanding experience for every guest who walks through our doors.
If you thrive in a fast-paced environment, enjoy meeting people, and want to be part of a friendly and energetic team, we'd love to hear from you.
What You'll Be Doing
- Providing friendly and attentive service to customers
- Taking food and drink orders and serving customers efficiently
- Preparing and serving drinks in line with company standards
- Supporting live sport, entertainment, quiz nights, and special events
- Creating a positive, welcoming atmosphere for all guests
- Maintaining high standards of cleanliness and presentation throughout the venue
- Processing payments and handling customer enquiries
- Working as part of a close-knit team to deliver great service during busy periods
- Helping with set-up and close-down duties as required
What We're Looking For
- Friendly, approachable, and confident talking to customers
- A strong team player who enjoys working with others
- Reliable, flexible, and willing to get stuck in
- Comfortable working in a fast-paced hospitality environment
- Passionate about delivering a great customer experience
- Available to work evenings, weekends, and busy event periods
- Previous experience in hospitality, bars, restaurants, leisure, or customer-facing roles would be an advantage, but full training will be provided
Most importantly, we're looking for people with a positive attitude and a genuine desire to make every visit enjoyable for our customers.
Why Join the Engine Room?
This isn't just another hospitality role. It's an opportunity to:
- Be part of a vibrant and growing local venue
- Work alongside a supportive and friendly team
- Meet new people and build valuable customer service skills
- Play a key role in creating memorable experiences for our customers
- Gain experience across a variety of events, live sport, and entertainment nights
Why Join LED?
At LED, we're all about people – our communities, our customers, and our teams. We invest in our people and create opportunities for everyone to grow and develop.
Benefits Include:
- 23–28 days annual leave (pro rata) plus bank holidays
- Enhanced sickness pay scheme (post-probation)
- Free gym, swim, and exercise classes
- Staff Perks Discount Card (up to 20% off food outlets)
- My Staff Shop savings scheme
- Employee Assistance Programme and counselling support
- Annual leave purchase scheme
- Flexible working opportunities
- Pension scheme
- Voluntary health cash plan
- Above & Beyond Award Scheme
- Free bowling for you and your household at Ocean, Exmouth
- Free soft play for your dependants at Ocean, Exmouth
Our Mission & Values
Mission: Help people feel better and get more out of life.
Values: Care | Collaborate | Excel | Trust
Diversity & Inclusion
We welcome applications from all backgrounds and abilities. What matters most is your passion for people, commitment to great service, and desire to be part of a team that creates experiences our community loves.
Customer Service Assistant in Exmouth employer: LED Community Leisure
At The Engine Room in Exmouth, we pride ourselves on being more than just a sports bar; we are a vibrant hub for live entertainment and community engagement. As a Customer Service Assistant, you'll join a friendly and supportive team dedicated to creating memorable experiences for our guests while enjoying benefits like flexible working opportunities, generous annual leave, and access to free leisure activities. With a focus on personal growth and a positive work culture, this is an excellent opportunity for those passionate about delivering outstanding customer service in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in Exmouth
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at LED Community Leisure and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Customer Service Assistant in Exmouth
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at LED Community Leisure that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at LED Community Leisure.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at LED Community Leisure get a sense of who you are beyond your experience!
How to prepare for a job interview at LED Community Leisure
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at LED Community Leisure and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
