Box Office Team Leader – Exmouth Pavilion
Lead the front line of live events and customer experience
We’re looking for an experienced and motivated Box Office Team Leader to join the team at Exmouth Pavilion. This is a fantastic opportunity to lead a busy box office at the heart of a vibrant events programme, where no two days are the same.
If you’re passionate about customer service, confident leading a team, and enjoy working in a fast-paced, live events environment, we’d love to hear from you.
What you’ll be doing
You’ll oversee the day-to-day running of the box office, ensuring everything runs smoothly while delivering an excellent customer experience.
Your key responsibilities will include:
- Leading and supporting the Box Office Team to deliver high standards of service
- Acting as the first point of escalation for customer and team queries
- Managing ticket sales, bookings, and box office systems
- Monitoring performance and supporting sales to maximise revenue
- Supporting event delivery, working closely with front-of-house teams
- Overseeing financial processes including cash handling and reconciliations
- You’ll also step in to support the Programming & Events Coordinator when needed, helping manage bookings and ensuring continuity across the events programme.
About you
We’re looking for someone who is confident, organised, and great with people.
You’ll ideally have:
- Experience in a customer-facing role (box office, events, leisure or hospitality)
- Strong leadership or supervisory experience
- Excellent communication and problem-solving skills
- Confidence using ticketing or booking systems
- A proactive, hands-on approach and ability to work under pressure
- Experience in a theatre, events or entertainment setting would be a big advantage, but isn’t essential.
You’ll also need (or be willing to gain):
- First Aid at Work
- Fire Marshal qualification
Team Benefits
- Enhanced Sickness Pay Scheme (after probation)
- Up to 30 days annual leave plus bank holidays
- Free Gym, Swim & Group Exercise Membership
- Staff Perks Discount Card
- My Staff Shop Employee Benefits Scheme
- Free Bowling for team members and their household at Ocean
- Free Soft Play for dependants of team members at Ocean
- Employee Assistance Programme and Counselling
- Training and Development Opportunities
- Flexible Working
- Pension Scheme
- Voluntary Health Cash Plan
- Above & Beyond Award Scheme
Diversity & Inclusion
We’re proud to be an inclusive employer and welcome applications from all backgrounds. What matters most is your passion, commitment, and ability to lead a team and deliver great customer experiences.
Box Office Team Leader in Exmouth employer: LED Community Leisure
Join our vibrant team at Exmouth Pavilion, where you'll thrive in a lively atmosphere filled with live events and theatre. We offer flexible working hours, a supportive environment, and numerous opportunities for personal growth within the hospitality sector, alongside fantastic perks like free gym memberships and employee discounts. Be part of a community that values collaboration and excellence, making every guest's experience memorable.
