Team Leader
Coastline Café & Cove Pod, Exeter Airport
Lead with Confidence. Inspire Your Team. Deliver Great Hospitality.
LED Community Leisure is looking for an enthusiastic and motivated Team Leader to join our team at Coastline Café and Cove Pod at Exeter Airport.
This is a fantastic opportunity for someone with a passion for hospitality, customer service, and team development to take the next step in their career. You'll play a key role in ensuring our customers receive a welcoming, high-quality experience while supporting and motivating your team to perform at their best.
About LED Community Leisure
LED Community Leisure is a charitable trust dedicated to improving health, wellbeing, and community engagement across Devon. Our hospitality venues are an important part of that mission, providing welcoming environments where customers can relax, connect, and enjoy great food and service.
Located within Exeter Airport, Coastline Café and Cove Pod serve a diverse range of customers throughout the day, offering fresh food, quality coffee, and friendly service in a fast-paced and rewarding environment.
The Role
As Team Leader, you'll support the day-to-day running of the café and pod, helping to create a positive working environment while ensuring exceptional customer service standards are consistently maintained.
Key responsibilities include:
- Leading and supporting the team during daily operations
- Delivering outstanding customer service and creating a welcoming atmosphere
- Ensuring high standards of food safety, cleanliness, and compliance
- Assisting with stock control, ordering, and operational procedures
- Coaching, motivating, and developing team members
- Supporting the achievement of sales targets and commercial performance
- Maintaining excellent health and safety practices
- Acting as a role model for LED's values and customer-focused culture
What We're Looking For
We're looking for a confident and positive leader who enjoys working with people and takes pride in delivering excellent service.
You will ideally have:
- Previous experience in hospitality, catering, or customer service
- Strong leadership and communication skills
- The ability to motivate and inspire a team
- A proactive and organised approach to work
- Confidence using Microsoft Office, particularly Excel
- A genuine passion for delivering exceptional customer experiences
Who You'll Be
- A positive and approachable team player
- Customer focused with high personal standards
- Reliable, professional, and dependable
- Calm under pressure in a busy environment
- Passionate about hospitality and people development
- Committed to creating an inclusive and supportive workplace
Why Join LED?
At LED, we believe our people are our greatest asset. We are committed to creating a supportive environment where colleagues feel valued, recognised, and able to develop their careers.
Our Benefits Include:
- 23 days annual leave (pro rata), increasing with service to 28 days, plus bank holidays
- Enhanced sick pay scheme following successful probation
- Free LED gym, swimming and fitness membership
- Staff Perks Discount Card with savings across LED venues
- My Staff Shop employee discount scheme
- Employee Assistance Programme and confidential counselling support
- Annual leave purchase scheme
- Free bowling for you and your household at Ocean
- Free soft play for dependants at Ocean
- Ongoing learning and development opportunities
- Flexible working options where possible
- Pension scheme
- Voluntary Health Cash Plan
- Above & Beyond Employee Recognition Awards
Join Our Team
If you're passionate about hospitality, love leading people, and want to work for an organisation that genuinely values its teams, we'd love to hear from you.
Apply today and help create exceptional experiences for every customer who visits Coastline Café and Cove Pod at Exeter Airport.
Hospitality Team Leader in Exeter employer: LED Community Leisure
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