At a Glance
- Tasks: Deliver exceptional customer service in a vibrant airport setting.
- Company: Join the friendly hospitality team at Exeter Airport.
- Benefits: Competitive pay, flexible hours, staff discounts, and career development opportunities.
- Other info: Inclusive environment welcoming diverse backgrounds and abilities.
- Why this job: Be part of a dynamic team making travellers' experiences memorable.
- Qualifications: Experience in hospitality is a plus, but a positive attitude is key.
The predicted salary is between 22000 - 26000 £ per year.
Join Our Hospitality Team at Exeter Airport
Exciting Customer Service Opportunities at Moorland Kitchen, Tor Bar, Coastline Café & Cove Pod
Are you passionate about hospitality and ready to deliver exceptional service in a dynamic airport environment?
Exeter Airport is seeking enthusiastic, reliable individuals to join our friendly team across our vibrant food and drink outlets: Moorland Kitchen, Tor Bar, Coastline Café, and Cove pod.
About the Roles
- Welcome and serve guests flying at all hours, creating a warm and positive first impression for travellers from around the world
- Take and deliver food and beverage orders promptly, ensuring our high standards and guest expectations are consistently exceeded
- Share your product knowledge to help customers choose from our diverse menus, showcasing regional flavours and favourites
- Work as part of a supportive team to maintain cleanliness, set and reset tables, and keep service flowing smoothly even at busy travel times
- Uphold rigorous health, safety, and hygiene standards, with full training provided
- Demonstrate flexibility and teamwork by supporting colleagues across all four units as needed
- Shift Information & Premium Pay
- Non-standard hours with shifts starting as early as 2:30am to meet the needs of our early departures and arrivals
- Generous time and a half pay premium for all hours worked between 12am and 6am
- Due to airport schedules, flexibility to work weekends and holidays is essential
- All candidates must have access to their own transport to reach Exeter Airport reliably for early, late, or overnight shifts
- What We’re Looking For
- Experience in hospitality, retail, or customer service is an advantage, but a great attitude and willingness to learn are most important
- Ability to thrive under pressure and keep a positive, helpful approach
- Excellent communication skills and genuine enjoyment of working with people from all walks of life
- Team players who understand the importance of reliability and punctuality in a fast-moving airport setting
Why Work With Us?
- Competitive pay rates with additional premium for night and early morning shifts
- Flexible working arrangements to fit with your lifestyle
- Staff discounts at LED outlets and access to exclusive benefits
- Ongoing training and opportunities for career development within the airport’s hospitality team
- Recognition schemes to celebrate outstanding contributions
- A welcoming, inclusive work environment committed to diversity and equal opportunity
- Our Mission & Values
- Mission: Help people feel better & get more out of life
- Values: Care | Collaborate | Excel | Trust
- Team Benefits
At LED Enterprises, we value our team members and offer an excellent range of benefits, including:
- Comprehensive induction and training
- Free on-site airport parking
- Gym and Swim Membership
- My Staff Shop Employee Benefit Scheme
- Employee Assistance Programme and Counselling
- Flexible Working Options
- Staff Discount
- Shout Out Award Scheme
- Free Bowling for team members and their household at Ocean, Exmouth
- Free Soft Play for dependants of team members at Ocean, Exmouth
- Join Our Inclusive Community
At LED Group, diversity and inclusion are central to our mission.
We welcome applications from all backgrounds and abilities what matters most is your passion and dedication to making a difference.
- Additional Information
- This post is exempt from the Rehabilitation of Offenders Act (ROA) (as amended)
- Appointment is subject to a satisfactory outcome of a disclosure check (all criminal records will be checked)
Customer Service Assistant - Coastline and Moorland in Exeter employer: LED Community Leisure
At LED Enterprises, we pride ourselves on being an exceptional employer, offering a vibrant and inclusive work environment at Exeter Airport. Our team members enjoy competitive pay rates, flexible working arrangements, and a range of benefits including staff discounts and ongoing training opportunities, all while contributing to a mission that values care, collaboration, and excellence in hospitality. Join us to be part of a supportive community that celebrates diversity and recognises outstanding contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant - Coastline and Moorland in Exeter
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like LED Community Leisure. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to LED Community Leisure
Don't be shy about reaching out to LED Community Leisure directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Customer Service Assistant - Coastline and Moorland in Exeter
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about LED Community Leisure and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at LED Community Leisure
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
