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- Tasks: Support customers through the order-to-delivery process and resolve issues.
- Company: Join Lechler S.p.A., a leading Italian company in the liquid paint sector.
- Benefits: Part-time hours, competitive salary, and a supportive team environment.
- Other info: Flexible working hours with opportunities for growth in a global company.
- Why this job: Be part of a dynamic team and enhance your customer service skills.
- Qualifications: 2 years in Customer Service, strong communication, and organisational skills.
The predicted salary is between 15000 - 17000 £ per year.
Lechler S.p.A. is a leading Italian company with an international presence in the liquid paint sector. We specialize in advanced coating solutions for the Industrial, Refinish (automotive), Yachting, and Wood segments, combining innovation, quality, and customer-driven service across all our markets. Lechler Coatings Ltd is the UK subsidiary, committed to delivering high-quality service, technical expertise, and efficient support to customers throughout the UK.
We are looking for a proactive and detail-oriented Customer Service Specialist to join our team and support customers throughout the entire order-to-delivery process. This is a part-time position, Monday to Friday, approximately 10:00 am – 2:00 pm.
What you’ll do:
- Manage customer master data
- Handle offers, sales orders, and sample requests
- Coordinate shipments, packing lists, and transport costs
- Manage invoicing and support credit notes
- Provide after-sales support and solve customer issues in collaboration with internal teams
- Monitor stock levels and prepare reports for the Subsidiary Services Manager
What you’ll bring:
- Minimum 2 years of experience in Customer Service or Sales Support
- Strong communication and organizational skills
- Good command of SAP
- A customer-oriented mindset and a hands-on attitude
- Fluent English
- Educational requirement: GCSE English and Maths (minimum)
- Residence in the Middlewich area or nearby
Salary range (pro-rated for part-time): £15,000 – £17,000
Customer Service Specialist (part time) in Middlewich employer: Lechler Coatings UK
Contact Detail:
Lechler Coatings UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist (part time) in Middlewich
✨Tip Number 1
Get to know the company! Research Lechler S.p.A. and its products so you can chat confidently about how your skills fit into their customer service goals. This shows you're genuinely interested and not just sending out random applications.
✨Tip Number 2
Practice your communication skills! Since this role is all about interacting with customers, try role-playing common customer service scenarios with a friend. This will help you feel more prepared and relaxed during any interviews.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to get insider tips about the company culture and what they look for in a Customer Service Specialist. Plus, it might just give you an edge in the hiring process!
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure you submit it through StudySmarter. It’s a great way to ensure your application gets the attention it deserves!
We think you need these skills to ace Customer Service Specialist (part time) in Middlewich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and sales support. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Service Specialist role. Share specific examples of how you've handled customer issues or improved processes in the past.
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Keep your language clear and concise, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Lechler Coatings UK
✨Know the Company Inside Out
Before your interview, take some time to research Lechler S.p.A. and its UK subsidiary. Understand their products, values, and what sets them apart in the liquid paint sector. This knowledge will not only impress your interviewers but also help you tailor your answers to align with their customer-driven service ethos.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experience that highlight your customer service skills. Think about times when you resolved issues or went above and beyond for a customer. This is crucial for a role that involves managing customer master data and providing after-sales support.
✨Familiarise Yourself with SAP
Since a good command of SAP is mentioned in the job description, make sure you brush up on your SAP knowledge. If you have experience using it, be ready to discuss how you've used it in previous roles. If not, consider doing a quick online tutorial to get a basic understanding.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face in customer service, or how success is measured in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.