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For Companies At a Glance
- Tasks: Deploy, configure, and support cutting-edge robotics systems in live environments.
- Company: LEC Robotics, a leading UK robotics and automation company.
- Benefits: Gain hands-on experience, training, and work with innovative technology.
- Other info: Exciting growth opportunities in a dynamic and supportive environment.
- Why this job: Join the forefront of robotics and make a real impact in automation.
- Qualifications: Tech-savvy, problem-solver with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
LEC Robotics is a London-based robotics and automation company operating across distribution, commercial deployment, and proprietary product development. The company sits within London Export Corporation, a British trading group established over 73 years ago, operating across multiple sectors and international markets. LEC Robotics represents the group’s focused expansion into advanced automation and robotics.
The business partners with leading global robotics manufacturers as sole distributor in selected territories, while simultaneously developing its own automation platforms across:
- Automated kitchens
- Automated bars
- Automated coffee systems
- Service robotics
- Textile automation
LEC Robotics is rapidly expanding its deployment footprint across the UK and requires a practical, organised, and customer-focused individual to support the installation, deployment, and ongoing operation of robotics systems in live commercial environments.
The Robotics Deployment & Support Technician will be responsible for deploying, configuring, maintaining, and supporting robotics systems across customer sites throughout the UK. This is a hybrid field and support role involving:
- Robot deployment and setup
- Customer onboarding and training
- Technical troubleshooting
- Support ticket management
- Maintenance and operational support
The role requires a practical, hands-on individual who is comfortable working with technology, solving problems, and communicating professionally with customers. Full product and systems training will be provided.
Key Responsibilities
- Robot Deployment & Installation
- Deliver and install robots at customer locations
- Configure systems for live operation
- Carry out testing, commissioning, and setup procedures
- Ensure deployment environments meet operational requirements
- Connect robots to network and cloud management systems
- Perform operational checks prior to customer handover
- Train customers on daily robot operation
- Demonstrate startup, shutdown, cleaning, and maintenance procedures
- Provide operational guidance and best practices
- Ensure customers are confident using deployed systems independently
- Manage incoming support tickets from customers
- Diagnose and troubleshoot operational or technical issues remotely where possible
- Escalate advanced technical issues where required
- Track issues through to resolution
- Maintain accurate support and service records
- Provide professional and timely communication to customers
- Carry out routine maintenance and inspections
- Resolve operational or technical faults
- Replace basic components where required
- Support software updates and operational checks
- Attend customer sites for reactive support visits when necessary
- Support deployment planning and logistics coordination
- Assist with demonstrations, exhibitions, and product showcases
- Monitor deployed systems and identify operational improvements
- Maintain professional standards across all customer interactions
Candidate Profile
The successful candidate will demonstrate:
- Full & clean UK Driving Licence
- Comfortable using technology, apps, and software systems
- Strong problem-solving ability
- Practical and hands-on mindset
- Good communication and customer service skills
- Ability to work independently and manage multiple tasks
- Organised, reliable, and proactive approach to work
Desirable experience includes:
- Technical support or helpdesk environments
- Field service or installation work
- Hospitality or manufacturing environments
- Basic electrical or mechanical understanding
- Previous account management experience
- Interest in robotics, automation, or AI technology
What Success Looks Like
Within 6–12 months, the Robotics Deployment & Support Technician will have:
- Successfully deployed and supported robotics systems across multiple customer sites
- Built confidence operating and troubleshooting robotics products independently
- Established strong customer relationships through reliable support and communication
- Maintained high standards of deployment quality and operational uptime
- Become a trusted operational support contact within the business
Why Join
This is an opportunity to work at the forefront of commercial robotics and automation within one of the UK’s growing robotics businesses. You will gain hands-on exposure to real-world robotics deployment, operational systems, and advanced automation technologies while being part of a company supported by the heritage, stability, and international network of London Export Corporation.
Robotics Deployment & Support Technician in London employer: LEC Robotics
Contact Detail:
LEC Robotics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Robotics Deployment & Support Technician in London
✨Tip Number 1
Get your hands dirty! If you want to land that Robotics Deployment & Support Technician role, show us you’re not afraid of a bit of practical work. Try to get some experience with robotics or tech installations, even if it’s just volunteering or tinkering at home.
✨Tip Number 2
Network like a pro! Attend industry events or join online forums related to robotics and automation. Connecting with professionals in the field can open doors and give you insights that might just help you ace that interview.
✨Tip Number 3
Practice your troubleshooting skills! We love candidates who can think on their feet. Set up some tech challenges for yourself or find online resources to sharpen your problem-solving abilities. It’ll make you stand out during the technical parts of the interview.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives you a better chance to showcase your enthusiasm for joining LEC Robotics. Plus, we love seeing candidates who are keen to be part of our team!
We think you need these skills to ace Robotics Deployment & Support Technician in London
Some tips for your application 🫡
Show Your Passion for Robotics: When writing your application, let us know why you're excited about robotics and automation. Share any relevant experiences or projects that highlight your interest in the field. We love seeing candidates who are genuinely enthusiastic about what we do!
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter to match the job description. Highlight your practical skills, problem-solving abilities, and customer service experience. This helps us see how you fit into our team and the role of Robotics Deployment & Support Technician.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon unless it's relevant. We appreciate a well-structured application that makes it easy for us to understand your qualifications and experiences.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at LEC Robotics!
How to prepare for a job interview at LEC Robotics
✨Know Your Tech
Familiarise yourself with the latest in robotics and automation technology. Understand the products LEC Robotics offers and be ready to discuss how you can contribute to their deployment and support. This shows your genuine interest and helps you stand out.
✨Showcase Problem-Solving Skills
Prepare examples of past experiences where you've successfully solved technical issues or troubleshot problems. Highlight your hands-on approach and practical mindset, as these are key traits for the role.
✨Customer Communication is Key
Since this role involves a lot of customer interaction, practice how you would explain complex technical concepts in simple terms. Demonstrating strong communication skills will reassure the interviewers that you can effectively train and support customers.
✨Be Organised and Proactive
During the interview, convey your ability to manage multiple tasks and stay organised. Discuss any tools or methods you use to keep track of projects and support tickets, as this aligns with the responsibilities of the role.