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For Companies At a Glance
- Tasks: Lead service assurance for IT and network services, ensuring top-notch performance and customer satisfaction.
- Company: Join a dynamic telecoms company focused on innovation and excellence.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Make a real impact by improving service quality and driving operational excellence.
- Qualifications: Experience in network assurance and strong problem-solving skills required.
- Other info: Collaborative environment with a focus on continuous improvement and career development.
The predicted salary is between 36000 - 60000 £ per year.
Responsibilities
- Service Assurance: Own end-to-end service assurance for IT and network services, ensuring agreed SLAs, KPIs, and customer experience targets are met. Monitor service performance, availability, and capacity across core network, access, IT platforms, and third-party services. Lead proactive service reviews with suppliers and internal stakeholders to identify risks and improvement opportunities. Ensure service monitoring, alerting, and reporting are effective and continuously improved.
- Problem Management: Own the Problem Management process in line with ITIL best practice. Lead root cause analysis (RCA) for recurring incidents and major outages. Drive permanent corrective actions and track them to closure. Analyse incident and problem trends to reduce repeat issues and improve service stability. Ensure lessons learned are captured and embedded into operational processes.
- Change Management: Own and govern the Change Management process across IT and network environments. Assess, approve, and schedule changes to minimise service risk and customer impact. Chair Change Advisory Board (CAB) meetings and ensure high-quality change documentation. Ensure post-implementation reviews (PIRs) are completed and actions followed up. Balance business agility with operational stability.
- Incident & Major Incident Support: Provide leadership during major incidents, coordinating internal teams and suppliers. Ensure clear communication to stakeholders during service outages. Support continuous improvement of incident response and recovery processes.
- Supplier & Stakeholder Management: Act as a key operational interface with network partners, IT vendors, and managed service providers. Hold suppliers accountable for service performance, incident resolution, and problem remediation. Collaborate closely with NOC, IT operations, product, and customer care teams.
- Governance & Continuous Improvement: Ensure operational processes align with ITIL and internal governance standards. Produce regular service performance reports for senior management. Drive automation, tooling improvements, and operational efficiencies. Support audits and compliance activities as required.
Skills:
- Proven experience in network assurance, service assurance, or operations management within telecoms or IT.
- Strong hands-on experience with Change Management and Problem Management.
- Experience operating in a multi-supplier / MVNO / outsourced environment.
- Solid understanding of telecoms networks (core, access, signaling) and IT platforms.
- Strong incident and major incident management experience.
- Excellent stakeholder management and communication skills.
- ITIL knowledge (ITIL v3 or v4 certification preferred).
- Experience working with mobile network operators or MVNOs.
- Familiarity with service monitoring tools, ticketing systems, and automation platforms.
- Experience driving operational transformation or service improvement initiatives.
- Calm and decisive under pressure.
- Analytical with strong root-cause problem-solving skills.
- Detail-oriented but able to see the bigger picture.
- Collaborative, with the confidence to challenge suppliers and internal teams.
- Customer-focused mindset with a passion for service quality.
Network Assurance Manager employer: Lebara Media Services Private Ltd
Contact Detail:
Lebara Media Services Private Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Assurance Manager
✨Tip Number 1
Network Assurance Managers need to showcase their hands-on experience. When networking, share specific examples of how you've improved service performance or resolved major incidents. This will help us see your practical skills in action!
✨Tip Number 2
Don’t underestimate the power of relationships! Connect with professionals in the telecoms and IT sectors on platforms like LinkedIn. Engaging with industry discussions can lead to opportunities that might not be advertised yet.
✨Tip Number 3
Prepare for interviews by brushing up on ITIL best practices and your problem management strategies. We want to hear how you’ve tackled challenges in the past, so have those stories ready to share!
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Network Assurance Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Network Assurance Manager role. Highlight your experience in service assurance, problem management, and change management. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about network assurance and how you can contribute to our team. Keep it engaging and relevant to the job description.
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your impact in previous roles. Use metrics where possible to show how you've improved service performance or resolved major incidents.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Lebara Media Services Private Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of network assurance and ITIL best practices. Be ready to discuss specific examples from your past experience that demonstrate your ability to manage service performance, handle incidents, and lead change management processes.
✨Showcase Your Problem-Solving Skills
Prepare to talk about how you've tackled recurring incidents or major outages in the past. Highlight your approach to root cause analysis and how you’ve implemented permanent corrective actions. This will show your analytical skills and your commitment to continuous improvement.
✨Communicate Clearly
Since stakeholder management is key for this role, practice articulating your thoughts clearly and confidently. Think about how you would communicate during a major incident and ensure you can convey complex information in an understandable way.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that test your decision-making under pressure. Prepare examples where you had to balance business agility with operational stability, especially in a multi-supplier environment. This will demonstrate your ability to think on your feet and manage risks effectively.
