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- Tasks: Shape and enhance a leading mobile app experience for customer self-service and support.
- Company: Join a dynamic team at the forefront of digital innovation.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Make a real impact on customer satisfaction and drive app success in a fast-paced environment.
- Qualifications: Experience in mobile app product management and strong analytical skills required.
- Other info: Collaborative culture with excellent career advancement opportunities.
The predicted salary is between 36000 - 60000 ÂŁ per year.
We are looking for a customer-obsessed Mobile App Product Manager to shape and continuously improve a market-leading app experience at the core of our digital ecosystem. The app is the primary channel for customer self-service, payments, usage tracking, plan management, and support. It plays a critical role in customer satisfaction, revenue protection, and cost-to-serve optimisation.
Working at the intersection of Product, Engineering, UX/UI, Marketing, Analytics, and Customer Operations, you will define the iOS and Android product vision, own the roadmap, and ensure each release delivers measurable customer and commercial impact within a high-volume, regulated environment. You will be accountable for both product discovery and delivery, partnering cross‑functionally to launch stable, intuitive, high‑adoption experiences and continuously improve key digital journeys.
Reporting to the Head of Product, you will collaborate closely with design, delivery, CRM, marketing, customer service, CRO, and analytics teams to drive high‑impact releases and ongoing optimisation.
Responsibilities- Ensure app releases deliver measurable outcomes across churn reduction, engagement, revenue uplift, and cost‑to‑serve reduction.
- Support key commercial initiatives such as plan upgrades, renewals, add‑ons, and payment optimisation.
- Define and track KPIs including adoption, engagement, conversion, digital containment, NPS, stability, and crash‑free sessions.
- Monitor post‑launch performance and drive continuous optimisation through data‑led insights.
- Use analytics tools and experimentation platforms to validate decisions and guide prioritisation.
- Proven experience in mobile app product management, ideally in telecom, utilities, fintech, subscription, or other high‑volume customer service industries.
- Strong understanding of in‑life customer journeys, subscription management, and operational processes.
- Experience working in scale‑up, high‑growth, or transformation environments.
- Data‑driven decision‑maker with strong analytical skills (Excel, Power BI; SQL beneficial).
- Strong understanding of mobile UX patterns, app store processes, release cycles, mobile performance metrics, and platform guidelines (iOS/Android).
- Excellent communication and stakeholder management skills.
- Interest in AI‑enabled capabilities (support automation, personalisation, insight generation) is a plus.
- Define and own the mobile app product strategy aligned to subscriber growth, retention, ARPU, and digital self‑service adoption.
- Set a clear roadmap balancing feature innovation, platform improvement, and technical resilience.
- Champion mobile‑first experiences — not web replicas — that leverage native capabilities and OS best practices.
- Own and optimise core in‑app journeys including onboarding, mobile number management, payments, plan changes, add‑ons, roaming, usage visibility, and support.
- Use customer research, data insights, and operational feedback to drive usability improvements.
- Reduce friction, increase digital containment, and improve first‑time resolution through seamless end‑to‑end design.
- Lead discovery sprints including problem framing, ideation, prototyping, and usability testing.
- Work closely with UX/UI to define customer problems, validate hypotheses, and shape solutions.
- Partner with Analytics and CRO to run A/B tests and experimentation.
- Own the backlog, define requirements, and provide clear direction to engineering teams.
- Ensure alignment with architecture, APIs, identity, billing, payments, and wider telco systems.
- Oversee release planning, QA readiness, and post‑release stability, including crash‑free sessions and performance metrics.
- Partner with Finance, Customer Operations, and Product to analyse cost, benefit, and risk for new initiatives.
- Establish a clear mobile strategy and roadmap with cross‑functional alignment.
- Build strong relationships across Engineering, Marketing, Customer Ops, and CX.
Mobile App Product Manager employer: Lebara Media Services Private Ltd
Contact Detail:
Lebara Media Services Private Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mobile App Product Manager
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio or case studies showcasing your past projects and successes. This gives potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to mobile app product management. We want you to feel confident and ready to impress!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Mobile App Product Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in mobile app product management. We want to see how your skills align with our needs, so don’t be shy about showcasing relevant projects or achievements!
Showcase Your Data Skills: Since we’re all about data-driven decisions, include examples of how you've used analytics tools to drive product improvements. Whether it’s through A/B testing or tracking KPIs, let us know how you’ve made an impact using data.
Highlight Cross-Functional Collaboration: We love team players! Share experiences where you’ve worked with different teams like UX/UI, marketing, or engineering. This will show us that you can navigate the complexities of product management in a collaborative environment.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it’s super easy to do!
How to prepare for a job interview at Lebara Media Services Private Ltd
✨Know Your Product Inside Out
Before the interview, make sure you thoroughly understand the app and its features. Familiarise yourself with the customer journeys, key metrics, and any recent updates or changes. This will not only show your passion for the product but also help you discuss how you can contribute to its success.
✨Prepare Data-Driven Examples
Since this role requires a strong analytical mindset, come prepared with specific examples of how you've used data to drive decisions in previous roles. Think about KPIs you've tracked, insights you've gained, and how those influenced product strategy or improvements.
✨Showcase Your Cross-Functional Collaboration Skills
This position involves working closely with various teams like UX/UI, Marketing, and Engineering. Be ready to share experiences where you've successfully collaborated across departments to launch a product or feature. Highlight your communication skills and how you manage stakeholder expectations.
✨Demonstrate Your Customer-Centric Approach
As a Mobile App Product Manager, being customer-obsessed is key. Prepare to discuss how you've gathered customer feedback, conducted usability testing, or implemented changes based on user insights. Show that you understand the importance of enhancing the customer experience and driving engagement.
