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For Companies At a Glance
- Tasks: Lead service assurance for IT and network services, ensuring top-notch performance and customer satisfaction.
- Company: Join a dynamic telecoms company focused on innovation and excellence.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Make a real impact by improving service quality and driving operational excellence.
- Qualifications: Experience in network assurance and strong problem-solving skills required.
- Other info: Collaborative environment with a focus on continuous improvement and career advancement.
The predicted salary is between 36000 - 60000 £ per year.
Responsibilities
- Service Assurance: Own end-to-end service assurance for IT and network services, ensuring agreed SLAs, KPIs, and customer experience targets are met. Monitor service performance, availability, and capacity across core network, access, IT platforms, and third-party services. Lead proactive service reviews with suppliers and internal stakeholders to identify risks and improvement opportunities. Ensure service monitoring, alerting, and reporting are effective and continuously improved.
- Problem Management: Own the Problem Management process in line with ITIL best practice. Lead root cause analysis (RCA) for recurring incidents and major outages. Drive permanent corrective actions and track them to closure. Analyse incident and problem trends to reduce repeat issues and improve service stability. Ensure lessons learned are captured and embedded into operational processes.
- Change Management: Own and govern the Change Management process across IT and network environments. Assess, approve, and schedule changes to minimise service risk and customer impact. Chair Change Advisory Board (CAB) meetings and ensure high-quality change documentation. Ensure post-implementation reviews (PIRs) are completed and actions followed up. Balance business agility with operational stability.
- Incident & Major Incident Support: Provide leadership during major incidents, coordinating internal teams and suppliers. Ensure clear communication to stakeholders during service outages. Support continuous improvement of incident response and recovery processes.
- Supplier & Stakeholder Management: Act as a key operational interface with network partners, IT vendors, and managed service providers. Hold suppliers accountable for service performance, incident resolution, and problem remediation. Collaborate closely with NOC, IT operations, product, and customer care teams.
- Governance & Continuous Improvement: Ensure operational processes align with ITIL and internal governance standards. Produce regular service performance reports for senior management. Drive automation, tooling improvements, and operational efficiencies. Support audits and compliance activities as required.
Skills:
- Proven experience in network assurance, service assurance, or operations management within telecoms or IT.
- Strong hands-on experience with Change Management and Problem Management.
- Experience operating in a multi-supplier / MVNO / outsourced environment.
- Solid understanding of telecoms networks (core, access, signaling) and IT platforms.
- Strong incident and major incident management experience.
- Excellent stakeholder management and communication skills.
- ITIL knowledge (ITIL v3 or v4 certification preferred).
- Experience working with mobile network operators or MVNOs.
- Familiarity with service monitoring tools, ticketing systems, and automation platforms.
- Experience driving operational transformation or service improvement initiatives.
- Calm and decisive under pressure.
- Analytical with strong root-cause problem-solving skills.
- Detail-oriented but able to see the bigger picture.
- Collaborative, with the confidence to challenge suppliers and internal teams.
- Customer-focused mindset with a passion for service quality.
Network Assurance Manager in London employer: Lebara Media Services Private Ltd
Contact Detail:
Lebara Media Services Private Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Assurance Manager in London
✨Tip Number 1
Network Assurance Managers need to showcase their hands-on experience. When networking, share specific examples of how you've improved service performance or resolved major incidents. This will help us see your practical skills in action!
✨Tip Number 2
Don’t underestimate the power of relationships! Connect with stakeholders and suppliers on platforms like LinkedIn. Engaging with them can open doors and give you insights into the company culture and expectations.
✨Tip Number 3
Prepare for interviews by brushing up on ITIL best practices and your problem management strategies. We love candidates who can discuss real-life scenarios where they’ve driven improvements or tackled challenges head-on.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who are eager to enhance service quality and customer experience.
We think you need these skills to ace Network Assurance Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Network Assurance Manager role. Highlight your experience in service assurance, problem management, and change management. We want to see how your skills match up with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about network assurance and how your background makes you a perfect fit for our team. Keep it engaging and relevant to the job description.
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your impact in previous roles. Use metrics where possible to show how you've improved service performance or resolved major incidents.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join the StudySmarter family!
How to prepare for a job interview at Lebara Media Services Private Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of network assurance and ITIL best practices. Be ready to discuss specific examples from your past experience that demonstrate your ability to manage service performance, handle incidents, and lead problem management processes.
✨Showcase Your Leadership Skills
Since the role involves leading teams during major incidents and coordinating with suppliers, prepare to share instances where you've successfully led a team through a crisis. Highlight your communication skills and how you kept stakeholders informed during challenging situations.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your problem-solving abilities. Think about how you would approach a major outage or a recurring incident. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Demonstrate Continuous Improvement Mindset
The company values operational efficiencies and continuous improvement. Be prepared to discuss how you've driven improvements in past roles, whether through automation, process changes, or stakeholder collaboration. Show them you're not just about maintaining the status quo!
