At a Glance
- Tasks: Manage inbound sales and e-commerce platform while building customer relationships.
- Company: Join a fast-growing, mission-driven dealership with a focus on innovation.
- Benefits: Competitive salary, flexible benefits, and ongoing professional development.
- Other info: Exciting opportunities for growth in a supportive team culture.
- Why this job: Make an impact in a dynamic environment while advancing your career.
- Qualifications: Customer service experience and proficiency in e-commerce platforms preferred.
The predicted salary is between 45000 - 65000 £ per year.
Leavitt Machinery is one of the fastest growing material handling equipment dealerships in North America. With an entrepreneurial spirit, mission-driven approach, and customer-focused mindset, Leavitt has achieved consistent growth over the past 25 years. With a focus on learning and continuous improvement, we are proud to invest in our people and offer a progressive and flexible work culture where you can develop and advance your career while focusing on meaningful work.
The Opportunity
Leavitt Machinery is looking for a motivated Inbound eCommerce Sales Representative to join our team in Surrey, British Columbia. In this role, you will be responsible for inbound sales and managing our e-commerce platform, TruPar.com.
Essential Duties & Responsibilities
- Managing inbound sales leads received by phone, chat, and email requests
- Maintaining relationships with repeat customers
- Responding to form submissions and delivering accurate quotes to customers
- Guiding customers with identifying the correct parts and upselling where appropriate
- Collaborating with Customer Service Representatives and Account Executives
- Maintaining accurate information in the CRM
Required Skills & Qualifications
- 1 to 3 years of previous customer service experience
- Prior experience working with an ecommerce platform and/or CRM system is an asset
- Strong proficiency with MS Office Suite (Word, Excel, Outlook) or Google Workspace
- Post-secondary education in a related field such as business administration
- Excellent verbal and written communication skills
- Confident self-starter with a strong work ethic and a positive attitude
- Coachable and a willingness to continuously learn
Benefits & Perks
Leavitt Machinery Canada is proud to offer competitive compensation and flexible benefits coverage for all eligible employees, including an employer matching RRSP plan:
- Company paid medical health care plan for you and your dependents
- Dental plan, vision plan, and prescription drug coverage
- Annual health care spending account
- Life insurance, disability insurance, and travel insurance – 100% employer paid
- Sick leave plan – 100% employer paid
- Employee assistance programs
- RRSP matching
- Company cell phone and laptop
- Ongoing professional development opportunities
The base pay for this role is: $45,000 annually plus uncapped commission. Total on-target earnings in the first year estimated at approximately $65,000. This is an onsite role based in Surrey, British Columbia.
Leavitt Machinery would like to thank all applicants for their interest, however, only qualified applicants will be contacted by Talent Acquisition for an interview. We are an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, religion, sex, national origin, disability status, veteran status, age, sexual orientation, gender identity, or any other characteristic protected by law.
Inbound e-Commerce Sales Representative in Surrey employer: Leavitt Industrial Group
Leavitt Machinery is an exceptional employer that prioritises the growth and well-being of its employees in a dynamic and supportive work environment. Located in Surrey, British Columbia, we offer competitive compensation, comprehensive benefits, and a strong focus on professional development, ensuring that our team members can thrive while contributing to meaningful work in the fast-paced e-commerce sector.
StudySmarter Expert Advice🤫
We think this is how you could land Inbound e-Commerce Sales Representative in Surrey
✨Tip Number 1
Get to know Leavitt Machinery! Research their values, mission, and the e-commerce platform you'll be working with. This will help you tailor your conversations and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since you'll be handling inbound sales through various channels, being clear and confident in your responses is key. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and serious about joining the Leavitt team.
We think you need these skills to ace Inbound e-Commerce Sales Representative in Surrey
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Inbound eCommerce Sales Representative role. Highlight your relevant experience in customer service and any work with e-commerce platforms, as this will show us you’re a great fit for our team.
Show Off Your Communication Skills:Since excellent verbal and written communication is key for this role, don’t hold back! Use clear and concise language in your application, and maybe even include examples of how you've successfully communicated with customers in the past.
Be Yourself:We love a confident self-starter with a positive attitude! Let your personality shine through in your application. Share your passion for sales and how you approach learning and improvement, as we value those traits highly.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team at Leavitt Machinery!
How to prepare for a job interview at Leavitt Industrial Group
✨Know Your Product Inside Out
Before the interview, make sure you’re familiar with Leavitt Machinery's e-commerce platform, TruPar.com. Understand the types of products they offer and be ready to discuss how you can help customers identify the right parts and upsell effectively.
✨Showcase Your Customer Service Skills
Since this role heavily involves managing inbound sales leads and maintaining relationships with repeat customers, prepare examples from your past experiences that highlight your customer service skills. Think about times when you turned a challenging situation into a positive outcome.
✨Demonstrate Your Tech Savviness
Leavitt is looking for someone with experience in e-commerce platforms and CRM systems. Brush up on your knowledge of these tools and be ready to discuss how you've used them in previous roles. If you have experience with MS Office or Google Workspace, mention specific tasks you’ve accomplished using these tools.
✨Emphasise Your Willingness to Learn
Leavitt values a coachable attitude and continuous improvement. Be prepared to talk about how you’ve embraced learning opportunities in the past and how you plan to grow in this role. This will show that you align with their mission-driven approach and commitment to development.
