At a Glance
- Tasks: Manage high-profile customer accounts and provide exceptional service.
- Company: Join Global Fleet Solutions, a leader in fleet management across North America.
- Benefits: Enjoy competitive pay, flexible benefits, and ongoing professional development.
- Other info: Hybrid role with opportunities for growth in a dynamic industry.
- Why this job: Make a real impact while advancing your career in a supportive environment.
- Qualifications: Post-secondary education and strong organisational skills required.
The predicted salary is between 57500 - 65000 £ per year.
Global Fleet Solutions (GFS) leads national fleet programs for top OEMs, including Hyundai Material Handling & Construction Equipment, Konecranes, and Carer Electric across the USA and Canada. We help enterprise customers modernize fleets, secure national pricing, and keep operations running with world-class service and parts support. With a focus on learning and continuous improvement, we are proud to invest in our people and offer a progressive and flexible work culture where you can develop and advance your career while focusing on meaningful work.
The Opportunity
Global Fleet Solutions is looking for a client-focused Customer Support Manager to join our team in Ontario, Canada. The Customer Support Manager will be responsible for managing high-profile national customer accounts and providing exceptional service to our customers.
Essential Duties & Responsibilities
- Manage work orders in the ERP system
- Coordinate and communicate with business units and contractors to establish repair plans, review and present estimates, and reduce asset downtime
- Organize and manage incoming and ongoing jobs as well as incoming leads using established processes
- Receive all inbound customer calls
- Provide updates to customers on their repair progression status
- Manage preventative maintenance programs and service jobs end to end
- Keep accurate and detailed archives of machine history
- Liaise with contractors, local dealers, and out of territory customers
Required Skills & Qualifications
- Post-secondary education in sales, business, management, or a related discipline
- Previous experience in a similar role preferred
- Mechanical knowledge of the heavy machinery industry is an asset
- Strong computer skills, including proficiency with Microsoft Office Suite (Word, Excel, Outlook)
- Proven ability to manage conflicting priorities and schedules
- Ability to work effectively in a fast-paced environment
- Superior organizational skills and planning skills
- Strong interpersonal skills and ability to communicate effectively with individuals at all levels of the organization
- Ability to work autonomously while maintaining performance standards
- Positive attitude and high level of accountability
Benefits & Perks
Global Fleet Solutions is proud to offer competitive compensation and flexible benefits coverage for all eligible employees:
- Company paid medical health care plan for you and your dependents
- Dental plan, vision plan, and prescription drug coverage
- Annual health care spending account
- Life Insurance, short term disability, and travel insurance
- Sick leave plan – 100% employer paid
- Employee assistance programs
- RRSP matching
- Ongoing professional development opportunities
The base pay range for this role is: $57,500 to $65,000 per year depending on experience. This is a hybrid role based in Ontario, Canada.
Global Fleet Solutions would like to thank all applicants for their interest; however, only qualified applicants will be contacted by Talent Acquisition for an interview. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, religion, sex, national origin, disability status, veteran status, age, sexual orientation, gender identity, or any other characteristic protected by law.
Customer Support Manager in Cambridge employer: Leavitt Industrial Group
Global Fleet Solutions is an exceptional employer that prioritises the growth and well-being of its employees, offering a progressive and flexible work culture in Ontario, Canada. With competitive compensation, comprehensive benefits, and a strong commitment to professional development, we empower our team members to thrive while delivering meaningful service to our high-profile clients. Join us to be part of a dynamic environment where your contributions are valued and your career can flourish.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Manager in Cambridge
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that Customer Support Manager role.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their fleet solutions and how they operate. We want you to show them that you’re not just another candidate, but someone who genuinely cares about their mission and can contribute to their success.
✨Tip Number 3
Practice your communication skills! As a Customer Support Manager, you’ll need to liaise with various stakeholders. We suggest doing mock interviews with friends or family to refine your ability to articulate your thoughts clearly and confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage directly with us!
We think you need these skills to ace Customer Support Manager in Cambridge
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in customer support and any relevant skills. We want to see how you can bring value to our team, so don’t be shy about showcasing your achievements!
Show Off Your Communication Skills:As a Customer Support Manager, strong communication is key. Use your application to demonstrate your ability to convey information clearly and effectively. We love seeing examples of how you've successfully managed customer relationships in the past.
Highlight Your Organisational Skills:We’re looking for someone who can juggle multiple tasks without breaking a sweat. In your application, share specific instances where you’ve successfully managed conflicting priorities or streamlined processes. This will show us you’re up for the challenge!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it’s super easy to do!
How to prepare for a job interview at Leavitt Industrial Group
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of the heavy machinery industry. Familiarise yourself with the types of equipment Global Fleet Solutions deals with and be ready to discuss how your mechanical knowledge can benefit their operations.
✨Showcase Your Organisational Skills
As a Customer Support Manager, you'll need to juggle multiple tasks. Prepare examples from your past experiences where you've successfully managed conflicting priorities or schedules. This will demonstrate your ability to thrive in a fast-paced environment.
✨Communicate Effectively
Practice your communication skills before the interview. Be ready to explain complex ideas simply, as you'll need to liaise with various stakeholders. Think of scenarios where you've effectively communicated with different levels of an organisation.
✨Bring a Positive Attitude
Global Fleet Solutions values a positive attitude and accountability. During the interview, convey your enthusiasm for the role and the company. Share stories that highlight your proactive approach and how you maintain high performance standards, even under pressure.
