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- Tasks: Engage with potential Foster Parents and guide them through the fostering process.
- Company: Join Polaris, a leading community dedicated to improving children's lives for over 30 years.
- Benefits: Enjoy 30-35 days of annual leave, pension scheme, life insurance, and employee discounts.
- Why this job: Make a real difference in children's lives while developing your communication skills.
- Qualifications: Friendly, confident communicator with a passion for customer service; sales experience is a plus.
- Other info: Flexible working hours, including one evening per week, with full training provided.
The predicted salary is between 28800 - 42000 £ per year.
Benefits
- 30 days’ Annual Leave increasing to 35 days’ with length of service
- Bank Holidays
- Company Pension Scheme
- Life Insurance x 2
- Employee Discount Scheme
- On-Site Free Parking
About Us
We are Polaris, one of the UK’s largest leading communities of children’s service providers. Within the community, we have independent fostering and adoption agencies who have been passionately improving the lives of young people for over 30 years, as well as Leaving Care services, Education, Residential Care and bespoke children’s services contracts. Our nurturing community works collectively to support the very best outcomes for each and every child in our care. We’re ambitious for our children and young people, families and staff, and believe in their futures.
About You
You will respond to a high number of enquiries with a focus on building rapports with potential Foster Parents. You will guide applicants on the benefits of fostering with the Polaris group, taking them through an initial screening process and highlighting transferable skills they can bring to the role. You will send further information when requested and respond to any queries in a timely manner.
We are looking for a highly motivated individual with an engaging manner that is able to communicate confidently over the phone and via Live Chat. You will be self-motivated, enthusiastic and lively with the ability to build relationships, identify opportunities and create solutions. A background in sales would be an advantage for this fast-paced role.
Requirements
- Friendly, confident telephone manner
- Enthusiasm and desire for engaging with customers
- Excellent verbal communicator and the ability to remain calm and professional under pressure
- Attentive listener
- Able to work & communicate as part of a team
- Competent IT skills, including Microsoft Office and recording on a CRM system
- Ability to multi-task and prioritise workload in a fast-paced environment
- Willingness to work flexibly to meet business needs including occasional evenings
- Experience working within a Customer Service environment would be an advantage, but not essential.
- Prior knowledge of fostering/the fostering sector would be an advantage, but not essential as full training will be provided
- Willingness to work flexibly to meet business needs will include one evening per week
For an informal conversation about this post, please contact Ann Strain - Recruitment & Enquiry Team Manager on 07435 549 086. To be considered for this position, please do apply. No Agencies Please. We are an Equal Opportunities employer and welcome applications from all backgrounds. The successful applicant will be subject to a DBS check. We reserve the right to withdraw this advert without notification. Please note that on clicking “apply” you will receive a return email asking you to fill out our application form online, and it is a requirement for this to be completed before we can progress your application.
Customer Service Advisor – Fostering in Bromsgrove employer: Leaving Care Solutions Limited
Contact Detail:
Leaving Care Solutions Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor – Fostering in Bromsgrove
✨Tip Number 1
Get to know the company inside out! Research Polaris and understand their mission in fostering. This will help you connect better during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your phone skills! Since you'll be communicating with potential Foster Parents, role-play some calls with friends or family. This will help you sound confident and engaging when it counts.
✨Tip Number 3
Be ready to share your own experiences! Think about times you've built relationships or solved problems in previous roles. These stories can really make you stand out during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team at Polaris and making a positive impact.
We think you need these skills to ace Customer Service Advisor – Fostering in Bromsgrove
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for fostering shine through! We want to see your excitement about helping children and families, so don’t hold back on expressing why you’re keen to join our team.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. We’re looking for someone who can build rapport with potential Foster Parents, so share any past experiences that showcase your communication skills!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and understand. Avoid jargon unless it’s relevant to the role!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll receive a confirmation email with further instructions, so you won’t miss a beat in the process.
How to prepare for a job interview at Leaving Care Solutions Limited
✨Know Your Stuff About Fostering
Before the interview, take some time to research fostering and the specific role at Polaris. Understanding the benefits of fostering and the challenges faced by foster parents will help you engage confidently with the interviewers and show your genuine interest in the position.
✨Practice Your Communication Skills
Since this role involves a lot of phone and live chat interactions, practice your verbal communication skills. Try role-playing with a friend or family member to simulate the types of conversations you might have with potential foster parents. Focus on being friendly, calm, and professional.
✨Showcase Your Customer Service Experience
Even if you don’t have direct experience in fostering, highlight any customer service roles you've had. Be ready to discuss how you built rapport with customers, handled queries, and resolved issues. This will demonstrate your ability to thrive in a fast-paced environment and your enthusiasm for helping others.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about the team culture, training opportunities, or what success looks like in this role. This shows your interest in the position and helps you determine if it's the right fit for you.