At a Glance
- Tasks: Be the go-to person for IT queries and troubleshoot tech issues.
- Company: Join Gardiner Bros, a family-run business with a rich history and global partnerships.
- Benefits: Enjoy 25 days holiday, staff discounts, and life assurance.
- Other info: Diverse workplace committed to inclusivity and personal growth.
- Why this job: Kickstart your IT career in a supportive and dynamic environment.
- Qualifications: Customer service skills and basic IT knowledge are essential.
The predicted salary is between 28500 - 28500 £ per year.
Salary – Up to £28,500 (depending on experience)
Hours – Monday – Friday 8:30 – 17:00
Location – Stonehouse, GL10 3EZ - Office Based
At Gardiner Bros, we believe how we treat people matters. Starting as a small family run business in 1860, we’ve grown into a multi-million-pound partner to over 80 global brands, including Skechers, Crocs, Hush Puppies, Muck Boots along with our own brands Amblers Safety and Cotswold. We are also proud to distribute to some of the UK's Largest Online, Highstreet, and Outdoor retailers – Next, John Lewis, Screwfix, Mole Valley, Cotswold Outdoors, Freemans, JD Williams, Very, and Littlewoods to name a few.
What will the Service Desk Analyst role entail?
- Our IT team use a ticketing system to manage all requests and issues from the business, covering a broad range of queries.
- The service desk analyst is the first point of contact for office and warehouse staff across the business, for any IT queries or problems.
- Ensuring all requests are logged and processed through to resolution and keeping the end user updated.
- Being the first point of contact to resolve all requests where possible.
- Troubleshoot hardware, software and connectivity issues across the business.
- Escalating cases where necessary to 2nd line support and our external support providers where appropriate.
- Setting up IT equipment and access for new starters, as well as onboarding and exiting for employees.
- Supporting IT team with end user devices across the business such as, laptops, mobile devices, etc.
- Continually identify opportunities for improved operational efficiencies and the aim of eliminating repetitive issues.
What we’re looking for?
- A proactive individual who is organised and able to deal with a variety of different tasks.
- Strong customer service and communication skills, ability to talk to people of all levels and a want to develop their IT skills and knowledge.
- Previous experience in a service desk or IT support role with a strong customer service mindset.
- Good knowledge of Microsoft Windows, Microsoft 365, Active Directory/Entra ID and end-user device support.
- Strong problem solving, communication and organisational skills with the ability to manage priorities effectively.
What we offer in return:
- 25 Days annual leave entitlement.
- Enhanced maternity and paternity leave.
- Generous staff discounts on all brands we supply.
- Life assurance & company pension.
- Discounts local gym memberships.
- Free mortgage advice & £0 broker Fee.
- Eyecare vouchers.
We are committed to building a diverse and inclusive workplace where everyone feels valued and supported. We welcome applications from people of all backgrounds, experiences, and perspectives. If you need any adjustments during the recruitment process, please let us know—we are happy to help!
Service Desk Analyst in Gloucester employer: Leathers
At Gardiner Bros, we pride ourselves on our family-run heritage and commitment to treating people with respect. As a Service Desk Analyst, you'll thrive in a supportive work culture that values your contributions, offering generous benefits such as 25 days of annual leave, enhanced parental leave, and discounts on our extensive range of brands. Located in Stonehouse, you'll have the opportunity to grow your IT skills while being part of a diverse team dedicated to operational excellence and employee well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Analyst in Gloucester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Leathers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Leathers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Desk Analyst in Gloucester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Leathers:Your cover letter is your chance to shine! Tell us why you want to work at Leathers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Leathers!
How to prepare for a job interview at Leathers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
