At a Glance
- Tasks: Engage customers, drive sales, and manage bookings for events and occasions.
- Company: Join a vibrant team at Young's, known for exceptional service and community spirit.
- Benefits: Competitive salary, opportunities for growth, and a fun work environment.
- Other info: Dynamic role with plenty of opportunities to learn and develop your career.
- Why this job: Be the face of our brand and create memorable experiences for customers.
- Qualifications: Strong communication skills and a passion for sales and customer service.
The predicted salary is between 36000 - 44000 £ per year.
Sales and Marketing Manager - Based on Site
We are looking for a Sales and Marketing Manager.
Please note that this position is based on site.
The key responsibilities include, but are not limited to
- Our People
- Delights our customers by delivering service excellence and demonstrating behaviours in line with our vision and values.
Engages with our customers and acts as an ambassador for Young’s.
- Takes ownership for dealing with customer queries and complaints in a professional manner.
- Supports their team members and communicates well with the whole team, front and back of house.
- Deals with enquiries, bookings and requests in a timely and professional manner whilst actively promoting the business, maximising turnover and delivering service excellence.
- Takes ownership for their own development and is willing to learn new skills and explore opportunities to continually improve and progress.
- Attends central sales training when required.
- Our Offer
- Assist the General Manager in identifying potential opportunities, packages and menus to maximise sales and enhance the customer experience.
- Proactively drive booking enquiries for social and corporate occasions, through proactive outreach, marketing, networking and building relationships.
- Drive sales for key seasonal campaigns as required by the site (Summer parties, Sporting events, Christmas)
- Drive sales through digitally marketing the business; sending sales driving mailers and engaging social posts
- Maintain industry awareness to understand the competitive market and takes appropriate action to ensure own pub stays ahead in the marketplace
- Understands our customer needs (occasion, budgets, expectations, confidence, trust) and actions appropriately
- Maximises sales by best use of all areas of the business, identifying opportunities and time slots to increase pre-booked sales and driving spend per head
- Our Processes
- Through the effective use of business processes and systems, manage business performance against financial targets and standards set out my GM
- Develops and implements an ongoing strategy and quarterly sales driving marketing plan to maximise private hire opportunities and customer engagement
- Supports and delivers pre and post shift briefings to ensure effective communication of all parties and events
- Manages use of the tills and handling of deposits in line with company standards
- Maintains an ongoing sales plan and evaluates activities to ensure they add to the profit of the business
- Managing all inbound booking enquiries efficiently with maximum conversion through Collins.
- Drive spend through suggestive selling and pre sold packages / items for all parties and events
- Host face to face meetings and show arounds with customers
- Build new relationships and establish new business with customers and corporates to drive sales
- Plan and host events, driving reasons to visit and increasing footfall and sales
Booking and Sales Manager in London employer: Leather Bottle
At Leather Bottle, we pride ourselves on being an excellent employer by fostering a vibrant and inclusive work culture where every team member is valued. Located in Greater London, we offer extensive training and career growth opportunities, alongside fantastic benefits such as free meals, all while working in the largest beer garden in South West London. Join us to be part of a dedicated team that prioritises exceptional customer service and employee satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Booking and Sales Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Leather Bottle. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Leather Bottle
Don't be shy about reaching out to Leather Bottle directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Booking and Sales Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Leather Bottle and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Leather Bottle
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
