At a Glance
- Tasks: Lead and enhance customer experience, ensuring satisfaction and retention.
- Company: Dynamic company focused on delivering top-notch customer service.
- Benefits: Competitive salary, bonus opportunities, and travel experiences.
- Other info: Opportunity for growth in a vibrant work environment.
- Why this job: Make a real difference in customer satisfaction while leading a passionate team.
- Qualifications: Proven leadership skills and experience in customer service management.
The predicted salary is between 60000 - 75000 £ per year.
PURPOSE SUMMARY: The Head of Customer Experience will lead by example, delivering a professional and proactive customer experience that maximises customer satisfaction and retention, minimises conduct risk through effective management of the function.
Location: Coventry (3 days a week and with the expectation to travel to Botanica on a regular basis)
Salary: £60-£75k based on experience
Bonus: 12.5% AIP
PRINCIPAL ACCOUNTABILITIES:
- Service Delivery: coach and manage performance to ensure quality standards are met.
- Business owner of the relationship with key suppliers for delivery of fines management, V5 management and vehicle regulatory requirements as well as suppliers responsible for in-life customer support functions to include driver line management; performance is to be monitored and managed against clearly defined and contractual SLAs.
- Performance Improvement.
Head of Customer Experience employer: Leasys
As an employer, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and development. Located in Coventry, our team enjoys a collaborative environment with opportunities for professional advancement, competitive salaries, and a generous bonus structure, all while contributing to a meaningful customer experience that drives satisfaction and loyalty.
