At a Glance
- Tasks: Drive customer excellence by leading quality assurance and maximising satisfaction outcomes.
- Company: Join a dynamic organisation focused on enhancing customer experiences.
- Benefits: Competitive salary, flexible working options, and opportunities for personal growth.
- Other info: Collaborative environment with opportunities to innovate and solve challenges.
- Why this job: Make a real impact on customer satisfaction and help shape the company's reputation.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Primary purpose of position The Customer Experience Quality Controller is responsible for driving customer excellence across the Customer Care function by leading quality assurance activity, overseeing customer feedback channels, and maximising customer satisfaction outcomes.
This role plays a pivotal part in protecting and enhancing the organisation’s reputation by embedding best practice, providing quality insight and coaching, and ensuring effective management of Net Promoter Score (NPS) performance and its associated financial impact.
The role ensures agreed objectives are consistently achieved while adding tangible value to the customer, Leasys, and the wider business at every stage of the customer journey.
Working in close collaboration with key stakeholders, the post holder will identify pragmatic and creative solutions that balance customer needs, operational efficiency, and regulatory expectations.
It is essential that we hit agreed objectives whilst adding additional value to the customer, Leasys and at all points of the customer journey.
Working with all stakeholders to identify creative solutions to meet back office needs
Customer Experience Quality Controller employer: Leasys
Leasys is an excellent employer that values its employees by offering a hybrid work model, allowing for a balanced approach between office and remote work. With a competitive salary range and a focus on employee development, the company fosters a supportive work culture where strong communication and attention to detail are recognised and rewarded. Working in Coventry provides unique advantages, including access to a vibrant community and opportunities for personal and professional growth.
