At a Glance
- Tasks: Manage collections and build relationships with third-party agents while ensuring customer satisfaction.
- Company: Join Stellantis, a leading automotive company committed to diversity and inclusion.
- Benefits: Competitive pay, supportive work environment, and opportunities for professional growth.
- Other info: Dynamic team culture with a focus on personal development and adaptability.
- Why this job: Make a difference by helping customers while developing your negotiation and communication skills.
- Qualifications: A Levels or equivalent, 3 years in credit control, and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
The purpose of the Collections Companies Policies and Guidelines laid down by Leasys is to establish and manage third party relationships with specialist agents, solicitors, and trace specialists if required. Adheres to formal Leasys regulatory processes, policies and procedures. Treats customers with respect adhering to the principles of Consumer Duty ensuring an optimal customer outcome is achieved in every instance.
The ideal candidate will have:
- Educated to A Level Standard or equivalent
- At least 3 years’ experience as a credit controller
- Experience in the automotive or consumer finance industry advantageous
- Excellent communication (including written) and negotiation skills when dealing with Customers
- Ability to listen to customers to obtain clues that lead to additional contact information
- Excellent negotiation skills and excellent attention to detail and organisational skills
- Confident in making decisions; takes ownership of individual arrears cases where required
- Demonstrate prioritisation skills in terms of meeting productivity targets
- Ability to operate, upon training, contract, collections and workflow management systems and associated office equipment
- Good problem solving, communication, and organizational skills
- Constantly look to improve current Collections processes and business practices
- Balance empathy with assertiveness
- Tenacious and ability to remain calm under pressure/during stressful conversations
- Possess a positive attitude and enthusiasm
- Maintain professionalism in all aspects of communication
- Self-driven and motivated
- Ability to interact within a team and thrive in a team environment
- Independent and able to work with minimal daily supervision
- Adaptive – ability to adjust to rapidly changing business environment
- Proficient IT skills and competent user in Microsoft Office (Word, Excel)
Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability or gender identity. Stellantis are also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award, that recognises organisations that pledge, demonstrate or advocate support to the armed forces community. Service Personnel and their families are therefore encouraged to apply. Please contact our recruitment team if you would like to discuss anything further or if you require any form of reasonable adjustments for any part of the recruitment process.
Collections and Recovery Agent (Temporary) employer: Leasys
Stellantis is an exceptional employer, offering a supportive and inclusive work culture that values diversity and promotes employee growth. As a Collections and Recovery Agent, you will benefit from a dynamic environment where your skills are honed through training and development opportunities, all while contributing to a company that prioritises respect and optimal customer outcomes. Located in a vibrant area, Stellantis also champions the armed forces community, making it a rewarding place for those seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Collections and Recovery Agent (Temporary)
✨Join Financial Networking Events
Jump into local finance meetups and conferences — they’re a goldmine for temporary roles in banking and financial services. You can chat with industry professionals and even get leads on upcoming opportunities that might not be posted online yet.
✨Utilise Temp Agencies Specialised in Finance
Reach out to temp agencies that focus on the banking sector. They often have strong ties with various firms and can help you secure short-term gigs that can help beef up your CV and get your foot in the door at firms like Leasys.
✨Connect with Alumni from Your Uni
Don't underestimate the power of your university’s alumni network. Many former students are working in banking and can help you find temporary roles or even offer mentorship. Reach out directly or attend alumni events to broaden your circle.
✨Stay Active on Job Boards and Company Websites
Keep your eyes peeled on job boards specifically for finance roles. Companies like Leasys might post temporary positions directly on their sites, so make sure to apply there too. Set alerts to catch those roles the moment they go live!
We think you need these skills to ace Collections and Recovery Agent (Temporary)
Some tips for your application 🫡
Show Off Your Academic Achievements:In banking and financial services, your academic record can really make you stand out. List relevant grades, certifications, or coursework on your CV, especially if you've taken finance-related modules. This is particularly important for a temporary role where qualifications can help you shine even brighter!
Highlight Relevant Experience:If you’ve done any internships, part-time roles, or even coursework that aligns with banking or finance, make sure you include those! Showcase specific tasks where you used quantitative skills or analytical thinking, as this is what the hiring managers at Leasys will be keen to see in your application.
Tailor Your Cover Letter Purposefully:When writing your cover letter, focus on why you’re interested in a temporary position at Leasys. Let them know how you can quickly adapt to the team's needs and how eager you are to learn the ropes of the banking sector during this short stint. Your motivation and enthusiasm could really set you apart!
Be Prepared with References:For temporary roles, references can play a crucial role in your application. Make sure you’ve got a couple of references lined up who can vouch for your skills and work ethic. This helps to give Leasys confidence in your short-term commitment to the role.
How to prepare for a job interview at Leasys
✨Brush Up on Financial Regulations
Since this is a role in banking and financial services, be ready to discuss key regulations like MiFID, Basel III, or GDPR. These are hot topics, and your awareness of how they impact daily operations can give you a significant edge during your interview with Leasys.
✨Showcase Your Analytical Skills
Prepare for interview questions that assess your analytical abilities. You might need to tackle hypothetical scenarios involving risk assessment or financial forecasting. Bringing examples of relevant projects or coursework can emphasise your practical understanding of these concepts.
✨Highlight Flexibility and Adaptability
For a temporary role, showing that you can quickly pick up new processes and tools is crucial. Be ready to discuss previous experiences where you had to adapt to changing requirements or tight deadlines, as this will reassure Leasys that you’re a reliable team player.
✨Demonstrate a Willingness to Learn
In a temporary position, leaning into your eagerness to learn can really set you apart. Be prepared to share how you’re staying updated on industry trends or any additional training you've pursued. Employers appreciate candidates who are proactive about their development—even for short-term roles.
