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- Tasks: Handle customer complaints with care and ensure timely resolutions.
- Company: Join a growing team in a dynamic motor finance company.
- Benefits: Competitive salary, bonus, hybrid working, and supportive environment.
- Why this job: Make a real difference by resolving customer issues and enhancing their experience.
- Qualifications: Experience in motor finance and strong communication skills required.
- Other info: Opportunity for growth in a collaborative and motivated team.
The predicted salary is between 22000 - 24000 £ per year.
You will be part of a team who ensures timely and accurate administration of any complaints received by the company, including the company’s introducers and customers. The team also ensures all responses are completed in line with the current FCA and CCA regulations, as well as the company’s policies and procedures.
This is a growing and developing role along with the growth of the department. We are looking for self‑motivated, experienced complaint handlers who are able to work autonomously to offer the best resolution to our customers while ensuring the company’s integrity.
Main responsibilities- To work as part of a motivated team, sharing successes and key learnings to ensure that all inbound complaints are thoroughly investigated within regulatory time frames.
- To openly and fairly review each customer complaint without bias or personal opinion.
- To take ownership throughout the decision‑making process, communicating your reasoning, ensuring we meet our obligations with relevant legislation including the Consumer Credit Act, FCA, FOS and the FLA code of practice, while keeping the customer at the heart of what we deliver.
- Establish telephone contact with customers to gain a full understanding of their complaints in order to progress to a fair outcome as quickly as possible.
- Ensure that all complaints are handled with the highest standard of customer care.
- Build excellent relationships with third‑party service providers, dealer networks and the sales team to review and resolve any quality concerns.
- To maintain a complaints database with correct and relevant information at all times.
- Experience working within the motor finance industry with a minimum experience of 12 months handling vehicle quality issues and complaints would be perfect.
- Knowledge of the FCA’s Conduct Rules, particularly treating customers fairly (TCF) and the Consumer Duty.
- Knowledge of GDPR and the DPA Act.
- Ability to understand and comply with documented processes, policies and procedures.
- Excellent verbal and written communication skills.
Monday to Friday 9am-5:30pm; hybrid working (three days office, two days home).
Complaints Handler in Sevenoaks employer: Leasing Life
Contact Detail:
Leasing Life Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Handler in Sevenoaks
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Complaints Handler, you'll need to convey information clearly and empathetically. Role-play with a friend or use online resources to sharpen your verbal and written communication.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining our team. Don’t miss out on this opportunity!
We think you need these skills to ace Complaints Handler in Sevenoaks
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Complaints Handler role. Highlight your experience in the motor finance industry and any relevant skills that align with the job description. We want to see how you fit into our team!
Showcase Your Communication Skills: Since excellent verbal and written communication is key for this role, don’t shy away from demonstrating these skills in your application. Use clear and concise language, and make sure your writing is free of errors. We appreciate attention to detail!
Highlight Your Problem-Solving Abilities: As a Complaints Handler, you'll need to take ownership of complaints and find fair resolutions. Share examples in your application where you've successfully resolved issues or improved processes. We love seeing proactive problem solvers!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to showcase your application in the best light. Let’s get started on this journey together!
How to prepare for a job interview at Leasing Life
✨Know Your Regulations
Familiarise yourself with the FCA and CCA regulations, as well as the Consumer Duty. Being able to discuss these during your interview will show that you understand the legal framework surrounding complaints handling.
✨Showcase Your Experience
Prepare specific examples from your past experience in the motor finance industry. Highlight situations where you successfully resolved complaints, demonstrating your ability to work autonomously and maintain customer care.
✨Practice Active Listening
During the interview, practice active listening. This means fully engaging with the interviewer’s questions and responding thoughtfully. It reflects the skills needed to understand customer complaints effectively.
✨Build Rapport
Demonstrate your ability to build relationships by discussing how you’ve collaborated with third-party service providers or sales teams in the past. This will show that you can work well within a team and maintain strong professional connections.
