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For Companies At a Glance
- Tasks: Lead a team to deliver top-notch customer support and build growth infrastructure.
- Company: Fast-growing fintech firm based in London with a dynamic work culture.
- Benefits: Equity participation, Bupa Health Insurance, £1,500 training budget, and generous leave.
- Why this job: Join a thriving fintech and make a real impact on customer operations.
- Qualifications: 10+ years in customer operations with strong communication and problem-solving skills.
- Other info: Hybrid role offering excellent career advancement opportunities.
The predicted salary is between 43200 - 72000 £ per year.
A fast-growing fintech firm is seeking a Head of Customer Operations in London. You will lead a team ensuring excellent customer support and build infrastructure supporting growth. The ideal candidate has over 10 years of experience in customer operations, with strong communication and problem-solving skills.
This hybrid role includes:
- Equity participation
- Bupa Health Insurance
- £1,500 training budget
- 25 days of leave plus bank holidays
Head of Customer Operations – Fintech, Hybrid, Equity employer: Leasing Life
Contact Detail:
Leasing Life Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Operations – Fintech, Hybrid, Equity
✨Tip Number 1
Network like a pro! Reach out to your connections in the fintech space and let them know you're on the hunt for a Head of Customer Operations role. A personal recommendation can go a long way in getting your foot in the door.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their customer operations, values, and recent developments. This will help us tailor our answers and show that we're genuinely interested in the role.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of specific examples from your past experience where you tackled challenges head-on. This will demonstrate that we have what it takes to lead a team in a fast-paced environment.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Head of Customer Operations – Fintech, Hybrid, Equity
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your 10+ years in customer operations and any relevant achievements that showcase your problem-solving abilities.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Head of Customer Operations role. Share specific examples of how you've led teams and improved customer support in the past.
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your application is clear and concise. Avoid jargon and keep your language straightforward to demonstrate your ability to communicate effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the hiring process!
How to prepare for a job interview at Leasing Life
✨Know Your Fintech Stuff
Make sure you brush up on the latest trends and challenges in the fintech industry. Being able to discuss current events or innovations will show that you're not just experienced but also passionate about the field.
✨Showcase Your Leadership Skills
As a Head of Customer Operations, you'll need to demonstrate your ability to lead a team effectively. Prepare examples of how you've successfully managed teams in the past, focusing on your communication and problem-solving skills.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific customer service scenarios. Think through potential challenges and how you would address them, showcasing your strategic thinking and operational expertise.
✨Highlight Your Growth Mindset
This role is all about supporting growth, so be ready to discuss how you've contributed to scaling operations in previous roles. Share specific metrics or outcomes that demonstrate your impact on customer operations and overall business success.
