Delivery Manager in London

Thank you for your interest in the role of Delivery Manager at the Leasehold Advisory Service (LEASE). This is an exciting opportunity to play a key role in delivering high-quality digital and transformation services at a pivotal time for leasehold reform. You will help shape how we provide trusted, accessible and modern advice to millions of consumers.

The Leasehold Advisory Service (LEASE) provides free, expert and impartial advice on leasehold and commonhold matters to consumers in England and Wales. We are an Arm's Length Body of the Ministry of Housing, Communities, and Local Government. Around five million households are affected by leasehold, and demand for clear, reliable advice continues to grow. We support leaseholders, park home residents, professionals and policymakers through our digital services, publications and advisory work. As government reforms reshape the sector, LEASE is modernising its services—using digital, data and AI—to meet changing user expectations while maintaining the highest standards of public service.

The Delivery Manager will lead the successful delivery of LEASE's digital, data and transformation portfolio. You will ensure that key programmes and services are delivered efficiently, meet user needs, and comply with public sector standards. Working across multidisciplinary teams and suppliers, you will bring structure, pace and accountability to delivery while maintaining strong governance. This role is central to ensuring LEASE delivers modern, user-focused and high-performing services during a period of significant change.

Key responsibilities

• Responsible for ensuring delivery of a suite of digital, data and AI products and services in the digital portfolio, including the public launch of the AI chatbot, full embedding of the CRM, accessibility compliance (WCAG 2.2 AA), cyber security and new ways of working.
• Day-to-day coordination of digital team members and working closely with the Senior Product Manager, content design team, User-Centred design team members, and the Technical Lead.
• Honest, weekly delivery RAG reporting into the Leadership Team and into the Change Committee and the LEASE Board, with clear escalation of risks, dependencies and decisions needed.
• Running procurement activity in line with the Procurement Act 2023 and public-sector procurement obligations: market engagement, specification, evaluation, award, contract management.
• Ensuring Lease achieves value for money, delivery on time and budget, and outcomes for consumers.
• Supplier management including authoring and managing statements of work, change controls, performance reviews and exit/transition arrangements.
• Designing and embedding a delivery operating model that combines genuine user-centricity with disciplined accountability.
• Leading the operational transition from Change Programme governance into a continuous-improvement model.
• Coaching colleagues across LEASE in delivery practice, supplier management, and agile ways of working.
• Delivery-side ownership of spend controls and other assurance expected of government bodies.
• Working with the COO and ARAC on risk and audit; with the CEO and Board on strategic delivery confidence.
• Engage effectively with senior leaders, Board members, government stakeholders and partners.
• Facilitate and promote agile ways of working within the digital and data teams.
• Communicate complex delivery information clearly and confidently.
• Influence decision-making and support organisational prioritisation.

Person specification

Essential criteria

• Demonstrable track record of leading delivery on multi-vendor, multi-workstream digital portfolios.
• Experience embedding agile ways of working within digital teams.
• Strong commercial and procurement capability.
• Visible expertise in modern delivery practice.
• Strong matrix-leadership skills.
• Excellent written and verbal communication.
• Demonstrate LEASE's values - Quality, Integrity, Accountability, Respect and Communication.

Desirable criteria

• Experience delivering AI-enabled or AI-adjacent products in a public or regulated context.
• Credibility working in or with a public-sector accountability environment.
• Track record of successful delivery of projects and programmes across various digital channels.
• Background in housing, property, financial services, advice services, or another consumer-facing regulated domain.

Additional information

LEASE is committed to building a diverse and inclusive workforce. We welcome applications from candidates of all backgrounds, and particularly welcome applications from women, minority ethnic and disabled candidates who are underrepresented in legal and advice professions.

Benefits

• 27 days annual leave plus bank holidays.
• One professional subscription paid.
• 10% non-contributory pension.
• A friendly and supportive culture.

Working Pattern

The working pattern for the role is hybrid, currently combining homeworking with regular attendance at our London office base in Kings Cross on Mondays, Wednesdays and Fridays.

Security and Right to Work

Successful candidates must pass a Disclosure and Barring Service (DBS) check. Candidates must have the right to live and work in the UK and will be subject to UK immigration requirements.

How to apply

Please submit your CV and a supporting statement explaining how you meet the essential criteria. Applications should be sent to: recruitment@lease-advice.org. Closing date: 21st June 2026.