IT SUPPORT TECHNICIAN APPRENTICE (LEVEL 3)

IT SUPPORT TECHNICIAN APPRENTICE (LEVEL 3)

LAWRENCE SHERIFF SCHOOL ACADEMY TRUST

RUGBY (CV21 3AG)

Closes in 12 days (Wednesday 13 August 2025)

During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Information Communications Technician standard.

Salary: First year – £15,000 – £18,000 per annum dependent on experience; Second year to be reviewedRequired from September 2025

Training course Information communications technician (level 3)

Hours 37 hours per week.Monday to Friday, 52 weeks per year, fixed term – full time. Times to be confirmed.

37 hours a week

Monday 1 September 2025

Duration

1 year 5 months

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you\’ll do at work

• To be a member of the IT support team at Lawrence Sheriff School supporting in the delivery of the curriculum and maintenance of health and safety standards working under the guidance of the Director of IT Services
• Provide technical support for hardware, software/application, and network issues by diagnosing problems and implementing effective solutions to ensure minimal downtime and optimal performance
• Help manage the daily operations of the school network, clients, peripherals and software
• Support the installation and configuration of software and updates
• Manage efficient and timely responses to requests made to the IT Helpdesk – providing a basic first line technical support
• Help monitor and maintain network and server performance
• Escalate complex issues to senior IT staff
• Participate in IT projects and training sessions
• Proactively monitor and maintain the school’s IT resources for safe and effective use by staff and students
• Support teaching staff in their use of IT in specific teaching and learning programs
• Support students in the appropriate use of ICT when required
• Set up equipment such as laptops, data projectors, sound systems and other specialist IT equipment, ensuring that systems are ready for use and operating correctly – this may be in preparation for school assemblies or ensuring IT support is in place for Teaching School courses/events
• Assist with the auditing of hardware, software, and IT Support requests as needed
• Support the smooth implementation of specific IT projects
• Assist in the monitoring of the usage of ICT packages ensuring all legal requirements are adhered to
• Support the Director of IT Services in all IT related issues, monitor IT systems and follow routine maintenance procedures
• Attend relevant courses, or utilise other means to improve/update IT skills
• Assist users with technical issues by providing clear and helpful guidance, ensuring excellent customer service and high user satisfaction
• Report any issues or incidents to the Director of IT Services
• The post has responsibility for physical resources, involving the correct and secure handling and processing of information, maintenance of equipment, stock control of a limited range of supplies, and use of expensive equipment
• Create and maintain a data base of programmes, website links etc. linked to topics, ages and ability of pupils

Where you\’ll work

CLIFTON ROAD
RUGBY
CV21 3AG

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

TECHNICAL PROFESSIONALS LIMITED

Training course

Information communications technician (level 3)

• Interpret and prioritise internal or external customer\’s requirements in line with organisation\’s policy
• Apply the appropriate tools and techniques to undertake fault finding and rectification
• apply Continuous Professional Development to support necessary business output and technical developments
• Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
• Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
• Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
• Manage and prioritise the allocated workload effectively making best use of time and resources
• Complete documentation relevant to the task and escalate where appropriate
• Install or undertake basic software upgrades,either physically or remotely
• Establish and diagnose the extent of the IT support task, in line with the organisation\’s policies and Service Level Agreements
• Provide remote/F2F support to resolve customer requirements
• Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
• Identify and scope the best solution informed by the system data associated with the task
• Test and evaluate the system\’s performance and compliance with customer requirements.
• Escalate non routine problems in line with procedures
• Use basic scripting to execute the relevant tasks for example PowerShell, Linux
• Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
• Apply the necessary security, in line with access and/or encryption requirements
• Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
• Test and evaluate network environments
• Monitor performance and usage of a network
• Deploy applications on a network
• Set up storage and data access for staff
• Apply necessary security measures, in line with access requirements to a network
• Carry out routine maintenance across network systems, ensuring organisational compliance
• Monitor network-related workloads including DNS and firewalls
• Install or undertake basic upgrades, either physically or remotely
• Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
• Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
• Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
• Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
• Interpret and prioritise internal or external customer\’s requirements in line with organisation\’s policy
• Apply the appropriate tools and techniques to undertake fault finding and rectification
• apply Continuous Professional Development to support necessary business output and technical developments
• Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
• Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
• Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
• Manage and prioritise the allocated workload effectively making best use of time and resources
• Complete documentation relevant to the task and escalate where appropriate
• Install or undertake basic software upgrades,either physically or remotely
• Establish and diagnose the extent of the IT support task, in line with the organisation\’s policies and Service Level Agreements
• Provide remote/F2F support to resolve customer requirements
• Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

In addition to internal training and support, external training will be provided by LearnTech and will include:

• 2 hours training session each week (this will happen on the same day/same time each week)
• Homework/tasks assigned to the learner by the trainer to be completed after the training session
• Self-led/guided study
• Workplace shadowing and mentoring

1.5 hours out of the 7.5 hours are spent on vocational training, and will include:

• 1.5 hours per week portfolio building
• Monthly mentoring session with LearnTech mentor
• 10-12-weekly review session with the line manager and LearnTech mentor

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician.

Requirements

GCSE in:

• Another subject (grade 9-4)
• Another subject (grade 9-4)
• Another subject (grade 9-4)
• Maths (grade 9-4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Customer care skills
• Initiative
• Non judgemental
• Physical fitness

About this employer

Lawrence Sheriff School is an outstanding boys’ grammar school of approximately 1200 students, around 450 of whom are in our coeducational sixth form. As a National Teaching School, we have played a significant role in initial teacher training and continuous professional development across the region. Our Teaching School Hub status also enables us to offer all staff varied and interesting opportunities to enhance their practice.

The reference code for this apprenticeship isVAC1000332174.

Apply now

Closes in 12 days (Wednesday 13 August 2025)

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