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- Tasks: Manage contracts and renewals for UK Blue Light customers, ensuring seamless processes.
- Company: Join LearnPro Group, a global leader in innovative software for public safety training.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Be part of a mission-driven team that supports first responders and enhances community safety.
- Qualifications: 3+ years in contract management; SaaS experience preferred; strong communication skills required.
- Other info: Remote role with occasional travel; collaborative environment across various teams.
The predicted salary is between 45000 - 55000 £ per year.
Company Overview: We are a global leader in ERP, virtual reality, competency and e-learning. LearnPro Group creates innovative software to keep global communities safe. Serving more than 400 customer organisations worldwide, leading public and private sector clients use our products to train and manage over 300,000 first responders and public sector, health, and social care staff each year.
Role Overview: We’re looking for a proactive and detail-oriented Contracts & Renewals Manager to join our Sales Operations Team. This hybrid role bridges sales operations and customer retention, with a core focus on managing contracts and securing renewals for our UK Blue Light (Fire, Police, Ambulance) customers. You'll work closely with Sales, CX (Customer Success), and Finance to ensure commercial terms are aligned with an agreed approach, that renewals are seamless, and customers are set up for long-term success. If you enjoy combining processes with customer engagement and operational efficiency, this role is for you.
Key Responsibilities
- Contracts Management
- Be a warm and engaging touch point for our customers, who care about having a named person to approach. A ‘telephone first’ attitude is always warmly received by the sector;
- Proactively manage account challenges and take ownership of the solution. Escalate any more complex conflicts to CX and Sales and be part of the communicated solution;
- A growth mindset! This role will come with a target; mostly around retentions and price corrections, but also around the identification of new upsell opportunities;
- Get to know the customers! A key requirement of the role is to understand their structure, stakeholders, decision-process and procurement processes;
- Review and manage standard commercial agreements, where necessary and appropriate; negotiate contracts, version control and manage contractual delivery;
- Ensure compliance with internal policies;
- Track and manage contract terms, renewal dates, and key clauses using our CRM;
- Collaborate with leadership on maintaining and updating contract templates.
- Own the renewals process for all UK blue light customers, ensuring timely and successful renewals;
- Lead the design and implementation of a more automated renewals workflow via HubSpot CRM, including workflows, tasks, email templates, and reporting dashboards;
- Identify and eliminate manual bottlenecks in the current renewals process to improve efficiency and customer experience;
- Monitor and act on renewal risk signals; engage customers directly where needed;
- Partner with teams across the business (finance, CX) to define renewal touchpoints, notifications, and escalation paths;
- Report regularly on renewal rates, churn trends, and automation impact.
Skills & Experience
- 3+ years in contract management, or a renewals/account management role (SaaS experience highly preferred);
- Hands-on experience with HubSpot CRM, including workflow automation and reporting (desired);
- Strong working knowledge of SaaS contract terms and renewal cycles;
- A strong understanding of contractual risks is desirable. Someone who has experience reading contracts and understanding them;
- Knowledge or experience in the UK public sector - ideally blue light services;
- Experience of working in public sector procurement would be desirable;
- Must be highly organised and have a good attention to detail;
- LPG is a global company; any language skills would be beneficial;
- Excellent project management and process improvement skills;
- Customer-focused mindset with strong written and verbal communication skills;
- Comfortable working cross-functionally across finance, CX, sales, and operations. Must be a team player.
Role practicalities
- Full time role;
- Remuneration package consisting of salary between £45-55k annually (depending on experience);
- Location: UK (Remote);
- Some travel required to offices in Edinburgh and Delft (very occasional) and occasional customer visits;
- Department: Sales Operations;
- Reports to: Sales Operations Manager.
Interested? Do you see yourself in this role? If our description fits your expectations and your profile, apply now! If you have any further questions, please get in touch via jobs@learnprogroup.com.
Unsolicited services or offers from recruitment agencies or intermediaries will not be responded to.
Contracts Manager employer: LearnPro Group
Contact Detail:
LearnPro Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contracts Manager
✨Tip Number 1
Familiarise yourself with HubSpot CRM, as it's a key tool for this role. Understanding how to automate workflows and generate reports will give you an edge during the interview process.
✨Tip Number 2
Research the UK public sector, particularly blue light services. Knowing the specific challenges and procurement processes they face will help you demonstrate your understanding of their needs.
✨Tip Number 3
Prepare examples of how you've successfully managed contracts or renewals in the past. Highlighting your experience with SaaS contracts will show that you're well-suited for this position.
✨Tip Number 4
Emphasise your customer-focused mindset during discussions. Being able to articulate how you can enhance customer engagement and retention will resonate well with the hiring team.
We think you need these skills to ace Contracts Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in contract management and renewals. Emphasise any SaaS experience and familiarity with HubSpot CRM, as these are key for the role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully managed contracts or improved processes in previous positions.
Showcase Your Customer Engagement Skills: Since the role involves customer interaction, include examples that demonstrate your ability to build relationships and resolve conflicts effectively. Highlight your proactive approach to customer service.
Highlight Relevant Skills: Make sure to mention your project management skills and attention to detail. Discuss any experience you have with public sector procurement or knowledge of UK blue light services, as this will strengthen your application.
How to prepare for a job interview at LearnPro Group
✨Know Your Contracts
Familiarise yourself with common contract terms and renewal cycles, especially in the SaaS sector. Be prepared to discuss your experience with contract management and how you've navigated challenges in the past.
✨Demonstrate Customer Engagement Skills
Showcase your ability to build relationships with customers. Prepare examples of how you've proactively managed account challenges and engaged with clients to ensure their satisfaction and retention.
✨Highlight Your Organisational Skills
As this role requires a high level of organisation, be ready to discuss your methods for tracking contract terms and managing renewal dates. Mention any tools or systems you’ve used to stay organised, particularly CRM platforms like HubSpot.
✨Prepare for Cross-Functional Collaboration
Since the role involves working closely with various teams, think of examples where you've successfully collaborated across departments. Emphasise your communication skills and how you can bridge gaps between sales, finance, and customer success.
