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- Tasks: Manage contracts and renewals for UK Blue Light customers, ensuring seamless processes.
- Company: Join LearnPro Group, a global leader in innovative software for public safety training.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Be part of a mission-driven team that supports first responders and makes a real impact.
- Qualifications: 3+ years in contract management or renewals, preferably with SaaS experience.
- Other info: Remote role with occasional travel; strong focus on customer engagement and operational efficiency.
The predicted salary is between 45000 - 55000 £ per year.
Company Overview: We are a global leader in ERP, virtual reality, competency and e-learning. LearnPro Group creates innovative software to keep global communities safe. Serving more than 400 customer organisations worldwide, leading public and private sector clients use our products to train and manage over 300,000 first responders and public sector, health, and social care staff each year.
Role Overview: We’re looking for a proactive and detail-oriented Contracts & Renewals Manager to join our Sales Operations Team. This hybrid role bridges sales operations and customer retention, with a core focus on managing contracts and securing renewals for our UK Blue Light (Fire, Police, Ambulance) customers. You will work closely with Sales, CX (Customer Success), and Finance to ensure commercial terms are aligned with an agreed approach, that renewals are seamless, and customers are set up for long-term success.
If you enjoy combining processes with customer engagement and operational efficiency, this role is for you.
Key Responsibilities
- Contracts Management
- Be a warm and engaging touch point for our customers, who care about having a named person to approach.
- A ‘telephone first’ attitude is always warmly received by the sector.
- Proactively manage account challenges and take ownership of the solution.
- Escalate any more complex conflicts to CX and Sales and be part of the communicated solution.
- A growth mindset! This role will come with a target; mostly around retentions and price corrections, but also around the identification of new upsell opportunities.
- Get to know the customers! A key requirement of the role is to understand their structure, stakeholders, decision-process and procurement processes.
- Review and manage standard commercial agreements, where necessary and appropriate; negotiate contracts, version control and manage contractual delivery.
- Ensure compliance with internal policies.
- Track and manage contract terms, renewal dates, and key clauses using our CRM.
- Collaborate with leadership on maintaining and updating contract templates.
- Own the renewals process for all UK blue light customers, ensuring timely and successful renewals.
- Lead the design and implementation of a more automated renewals workflow via HubSpot CRM, including workflows, tasks, email templates, and reporting dashboards.
- Identify and eliminate manual bottlenecks in the current renewals process to improve efficiency and customer experience.
- Monitor and act on renewal risk signals; engage customers directly where needed.
- Partner with teams across the business (finance, CX) to define renewal touchpoints, notifications, and escalation paths.
- Report regularly on renewal rates, churn trends, and automation impact.
Skills & Experience
- 3+ years in contract management, or a renewals/account management role (SaaS experience highly preferred).
- Hands-on experience with HubSpot CRM, including workflow automation and reporting (desired).
- Strong working knowledge of SaaS contract terms and renewal cycles.
- A strong understanding of contractual risks is desirable.
- Knowledge or experience in the UK public sector - ideally blue light services.
- Experience of working in public sector procurement would be desirable.
- Must be highly organised and have a good attention to detail.
- LPG is a global company; any language skills would be beneficial.
- Excellent project management and process improvement skills.
- Customer-focused mindset with strong written and verbal communication skills.
- Comfortable working cross-functionally across finance, CX, sales, and operations. Must be a team player.
Role practicalities
- Full time role.
- Remuneration package consisting of salary between £45-55k annually (depending on experience).
- Location: UK (Remote); Some travel required to offices in Edinburgh and Delft (very occasional) and occasional customer visits.
- Department: Sales Operations.
- Reports to: Sales Operations Manager.
Interested?
Do you see yourself in this role? If our description fits your expectations and your profile, apply now! If you have any further questions, please get in touch via jobs@learnprogroup.com.
Unsolicited services or offers from recruitment agencies or intermediaries will not be responded to.
Contracts Manager employer: LearnPro Group
Contact Detail:
LearnPro Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contracts Manager
✨Tip Number 1
Familiarise yourself with HubSpot CRM, as it's a key tool for this role. Understanding how to automate workflows and generate reports will give you an edge during the interview process.
✨Tip Number 2
Research the UK public sector, particularly blue light services. Knowing the specific challenges and procurement processes they face will help you engage more effectively with potential customers.
✨Tip Number 3
Prepare examples of how you've successfully managed contracts or renewals in the past. Highlighting your experience with SaaS contracts will demonstrate your suitability for the role.
✨Tip Number 4
Showcase your project management skills by discussing any process improvements you've implemented in previous roles. This will illustrate your ability to enhance operational efficiency, which is crucial for this position.
We think you need these skills to ace Contracts Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in contract management and renewals, especially in SaaS or public sector roles. Use keywords from the job description to demonstrate your fit for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention specific experiences that align with the responsibilities outlined, such as managing contracts or working with CRM systems like HubSpot.
Showcase Your Skills: In your application, emphasise your project management and process improvement skills. Provide examples of how you've successfully managed contracts or improved workflows in previous roles.
Highlight Customer Engagement Experience: Since the role involves customer interaction, include examples of how you've effectively engaged with clients in the past. This could be through resolving issues, negotiating contracts, or ensuring customer satisfaction.
How to prepare for a job interview at LearnPro Group
✨Know Your Contracts
Make sure you have a solid understanding of contract management principles and SaaS contract terms. Be prepared to discuss your experience with contracts, especially in the public sector, as this will show your familiarity with the role's requirements.
✨Demonstrate Customer Engagement Skills
Since the role involves being a warm touchpoint for customers, think of examples where you've successfully engaged with clients. Highlight your proactive approach to managing account challenges and how you've built relationships in previous roles.
✨Showcase Your Organisational Skills
The job requires strong organisational abilities, so be ready to discuss how you manage multiple contracts and renewals. Share specific strategies or tools you use to stay organised and ensure timely renewals.
✨Familiarise Yourself with HubSpot CRM
As the role involves using HubSpot CRM for automation and reporting, it’s beneficial to brush up on your knowledge of this platform. If you have experience with it, be sure to mention how you've used it to improve processes in past roles.
