Head of Account Management, UKI & France (Remote)

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Be Part of Our Mission

Learnlight is an EdTech company that is passionate about putting trainers at the heart of the learning experience because that delivers life-changing impact. We use award-winning technology to deliver language, intercultural and interpersonal skills training online and on the ground, to learners in more than 180 countries. Since our early years as a digital start-up, we have worked with hundreds of blue chips and international institutions across the world. Our communication skills training is used by more than 1,500 companies and by over 700,000 workplace learners, setting them apart in an increasingly complex and global business environment.

Your Career Opportunity

In this exciting new career opportunity, you will be reporting to the Head of Sales, UKI & France on full-time hours and working from home remotely. As a Head of Account Management, UKI & France, you will have a direct impact on driving revenue growth and ensuring client satisfaction within our B2B market segment. You will:

• Implement effective upselling, cross-selling, and retention strategies; support the team in closing key deals and securing renewals through strategic planning and negotiation.
• Provide leadership, coaching, and development opportunities while driving best practices in client management and team performance.
• Build and maintain relationships with key clients and stakeholders, ensuring high service quality, issue resolution, and long-term satisfaction.
• Oversee fair distribution and management of client portfolios; lead execution of client projects aligned with business goals.
• Maintain accurate sales pipelines and forecasts in CRM systems; provide timely and insightful reports to senior leadership, tracking budget estimates versus actuals.
• Partner with Client Success, Marketing, Sales Ops, and Product teams to align strategies and ensure smooth transitions; promote a culture of collaboration and best practice sharing within the team.

What You'll Offer

• 5+ years of experience in Account Management.
• Advanced proficiency in English and French.
• Solid understanding of the learning ecosystem, digital education tools, and client needs within the EdTech sector.
• Skilled at fostering trust with clients and stakeholders across various levels, ensuring long-term partnerships and strategic alignment.
• Demonstrated success in negotiation, deal-closing, account planning, and consistently meeting or exceeding sales targets.
• Excellent time management, CRM proficiency, and a data-informed approach to strategy development and forecasting.

What We Offer

• Work-Life Balance: Benefit from our remote work from home culture, with options to collaborate with colleagues in regional offices (if applicable). Enjoy generous paid time off including public and personal holidays and two company-wide days off per year to recharge.
• Learning & Development: Access to language learning, masterclasses and professional development opportunities with a culture of coaching and constructive feedback.
• Community Events: Make new friends and connect with colleagues at virtual wellbeing sessions, team-building activities and informal social clubs.
• Company News: With regular updates on our internal networking platform, you will always be connected with the latest developments.
• Cultural Collaboration: Our Intercultural Assessment provides valuable insights to help you build collaboration across diverse cultures.
• Recommend a Friend: Earn a bonus by referring talented professionals to join Learnlight through our referral program (conditions apply).

Regardless of gender, religion, ethnicity, sexual orientation, age or disability, we are proud to welcome, and support, new talent from all communities. Click to learn more about our Diversity, Equity, Inclusion Workplace Certification and commitments.

Ready to Join Us?

Our colleagues - also known as Learnlighters - live by our values of enthusiasm, initiative and commitment. We review applications regularly and interviews are being scheduled now, so we encourage you to apply as soon as possible. Learnlight is a global company and we look for English communication skills for effective collaboration - please apply with your résumé in English.

The personal data you provide will be processed by Learnlight in order to manage your candidacy for the corporate selection processes that fit your profile. Under the legal conditions, you have the right to access, rectify and delete the data, to limit its processing, to oppose its processing and to its portability to our address (Calle de las Huertas 11, 28012 - Madrid) or to the email address privacy(at)learnlight.com. You can find more information in the Privacy Policy of our website https://www.learnlight.com/en/privacy-policy/.