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For Companies At a Glance
- Tasks: Support customers with quotes, orders, and inquiries while ensuring a seamless experience.
- Company: Join Learning Tree, a leader in IT training trusted by over 65,000 organisations worldwide.
- Benefits: Enjoy hybrid work, free courses, health insurance, and generous leave entitlements.
- Why this job: Make a real impact in a supportive team where every day brings new challenges.
- Qualifications: A keen eye for detail and a positive attitude are essential; no specific experience required.
- Other info: Flexible hours and a friendly atmosphere make this role perfect for those eager to learn.
The predicted salary is between 20000 - 28000 £ per year.
Location: Leatherhead
Department: Sales
Job Type: Full time
Contract Type: Permanent
Are you looking for a role that will develop your admin and customer support skills where no two days are the same?
About Us
Learning Tree helps others learn new skills and technologies by delivering award winning IT training, certification and management training. More than 65,000 organisations around the world have trusted us to develop the leadership and critical skills of 3 million professionals worldwide.
The Role
We are seeking a highly organised and detail-oriented Customer Service Executive to provide full administrational support for a large key client. The Customer Service Executive will work closely with the account manager to provide a seamless customer experience and be responsible for quotes, purchase orders, producing and emailing contracts, liaising with resellers, booking enrolments, and tracking and monitoring progress of sales. Learning Tree are committed to delivering quality solutions to retain clients and build relationships and your role will be pivotal to ensuring we deliver a top-quality product and service.
As a Customer Service Assistant, you will also be responsible for answering customer calls, responding to emails and chat inquiries. Your duties will include enrolling customers into courses, giving pricing details, handling complaints with empathy and ensuring a seamless customer experience. While complaint handling is part of the job, it is a rare occurrence.
What You Will Bring
Youll have a keen eye for detail and accuracy, gained from experience in a highly administrative role. Youll have a positive attitude and a genuine drive to help people and rectify situations. This role would suit someone who gets satisfaction from doing a good job and helping others. Youll enjoy working in a diverse environment where no day is ever the same, and there are always new tasks and challenges to tackle. Youll be curious and eager to learn new skills and adapt to changes as new products or systems are introduced and motivated to learn various functions. Additionally, you will value collaborative teamwork and building positive working relationships, contributing to a friendly and supportive team atmosphere.
About the Team
As Customer Services Assistant, youll be working in a small, friendly, and supportive team. This role offers great job satisfaction for someone who enjoys building relationships with stakeholders and is comfortable multi-tasking in a fast-paced environment. The team values good timekeeping, creating a friendly working atmosphere and building positive working relationships. The Customer Services team is often the customer's first interaction with Learning Tree. Providing an exceptional first impression is paramount, as is every interaction with customers and colleagues alike. The team plays a crucial role at Learning Tree, from sales to problem-solving and supporting the sales team with excellent leads.
The Package
Salary for the Customer Services role is £24,500 per annum. Because this role is pivotal to the support of our customers, this role requires flexibility between the hours of 07:30 - 18:00 (37.5 hours per week). Youll have a great hybrid balance, working 1-2 days per week in our offices in either London or Leatherhead and the remainder from home.
Here are just some of the things you can expect when working as part of our team here:
- Free Learning Tree courses for you and your immediate family
- Pension, private health insurance, group life insurance, group income protection
- Discounts, cashback and savings on instant vouchers at high street retailers
- Fantastic employee recognition and milestone anniversary programme
- Employee Assistance Programme and wellness hub
- 23 days annual leave entitlement rising to 27 with service, plus bank holidays and 3 Company days over Christmas on top (pro rata for part time)
What next
We provide full training, so a willingness to learn and grow is a must. If you are looking for a role where you can make a real impact and be part of a supportive team, we would love to hear from you! We want to build a diverse, inclusive and authentic workplace so if you are excited about this role, we encourage you to apply if you think your attitude and values are a fit. Please use your cover letter to explain why you think you are a great fit.
You may also be interested or have experience in the following: customer services, office administration, admin support, client services, sales, learning and development.
Customer Services Executive in Leatherhead employer: Learning Tree
Contact Detail:
Learning Tree Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Executive in Leatherhead
✨Tip Number 1
Familiarise yourself with Learning Tree's services and values. Understanding their commitment to quality training and customer satisfaction will help you align your responses during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Prepare examples of how you've successfully handled customer inquiries or complaints in the past. This will showcase your problem-solving skills and ability to maintain a positive attitude, which is crucial for this position.
✨Tip Number 3
Highlight your organisational skills and attention to detail in conversations with the hiring team. Since the role involves managing quotes, purchase orders, and contracts, demonstrating your ability to multitask effectively will set you apart.
✨Tip Number 4
Show enthusiasm for learning new skills and adapting to changes. The role requires flexibility and a willingness to grow, so expressing your eagerness to develop within the company can make a strong impression.
We think you need these skills to ace Customer Services Executive in Leatherhead
Some tips for your application 🫡
Tailor Your Cover Letter: Use your cover letter to highlight your relevant experience in customer service and administration. Explain why you are a great fit for the role by connecting your skills to the specific responsibilities mentioned in the job description.
Showcase Your Attention to Detail: In your CV, emphasise your ability to manage multiple tasks accurately. Provide examples of how you've successfully handled administrative duties or customer inquiries in previous roles, showcasing your keen eye for detail.
Demonstrate Your Positive Attitude: In both your cover letter and CV, convey your enthusiasm for helping others and your commitment to providing excellent customer service. Use positive language that reflects your genuine drive to assist customers and resolve issues.
Highlight Teamwork Skills: Mention any experiences where you collaborated with colleagues to achieve common goals. This is important as the role involves working closely with an account manager and being part of a supportive team environment.
How to prepare for a job interview at Learning Tree
✨Show Your Organisational Skills
As a Customer Services Executive, you'll need to demonstrate your ability to stay organised. Prepare examples from your past experiences where you successfully managed multiple tasks or projects simultaneously, showcasing your attention to detail and time management skills.
✨Emphasise Your Customer-Centric Approach
This role is all about providing an exceptional customer experience. Be ready to discuss how you've handled customer inquiries or complaints in the past, focusing on your empathy and problem-solving abilities. Highlight any specific instances where you turned a negative situation into a positive outcome.
✨Demonstrate Your Willingness to Learn
Learning Tree values individuals who are eager to grow and adapt. During the interview, express your enthusiasm for learning new skills and technologies. Share examples of how you've embraced change in previous roles and how you plan to continue developing in this position.
✨Prepare Questions About Team Dynamics
Since you'll be working in a small, supportive team, it's important to show your interest in collaboration. Prepare thoughtful questions about the team culture and how they work together to achieve their goals. This will demonstrate your commitment to building positive working relationships.
